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The rooms, hallways, & elevator all smelled of damp/mould/something awful. We thought it may have just been our room at first but we had several friends who reported similar odour problems and they were staying on different floors/locations within the hotel. Also, only one towel was provided for a double bedroom. A request for a second towel for our second night of accomodation went unfulfilled by housekeeping. Again, friends had the same problem with only one bath towel being provided for a double room. The rooms are small but functional and reasonable for the price but for the reasons above I would not recommend this hotel.
basic, good location and value for money Inside of windows/woodwork and skirting borad very dirty. Bed cover a bit grubby, but sheets clean. Can't see why these cant be cleaned, it lets the room down
Good location, good breakfast, comfortable room, reasonable soundproofing The smell from the drains was dreadful in the room and generally in the corridors, was only bearable with bathroom door kept closed and windows left open whilst occupied
Very conveniently located in town centre
Location was fantastic - great for visiting the Christmas markets! Unfortunately you need to pay for lockets to secure your luggage if you're leaving Lille a few hours after check out.
The location: very near the train station!! quite impressive!!
Good situation, helpful staff. Bed was a bit hard - very noisy outside at night - perhaps triple glazing might help?
The location Extremely small room. No parking at all and nearby parking very expensive - would be good for train travellers though.
Good location, easy for parking in the hotel car park Room was small, smelt stale, wall paper falling off the wall and plug sockets were loose and dangerous.
Friendly staff, everybody spoke english and was very helpfull No Wi-fi in rooms.
The best point of the stay was the breakfast room which has a lovely outlook.
Good location, cheap, free internet. Late check in, at 15.
location, close to eurostar and the city shops lack of facilities to make hot drink . very hot had to sleep with window wide open even when it was snowing!
Hotel Lille Europe is well located for a stopover related to Lille Europe station. The room was very dark, seriously overlooked by the shopping centre behind the hotel, and rather cramped.
Convenience, very close to ESC Lille, shopping centre, city centre, train stations. The staff was very kind and helpful. the room can get a bit noisy early in the morning, it's too close to a busy avenue. And if you shut the windows the room gets too hot.
Clean, comfortable and good value for the price. Excellant location for Eurostar and city centre.
helpful staff. parking no tea or coffe in room. only i meat and i cheese at breakfast
Good location - near Lille Europe station and city centre. Good basic rooms and good value buffet breakfast. None
Excllent hotel withvery goo staff. I won;t hesitate to recommendand stay there again.
Very quiet room but in a central location. Very comfortable bed.
The Hotel is well located in the heart of the City. The Hotel reception staff were excellent. The Hotel is new and very stylish. Access to local information - regarding restaurants and interesting places would have been useful.
Excellent location for shops and Eurostar -everything in easy walking distance. Loved the fresh, modern design, a refreshing change from chain hotels. Bed super comfy, lovely huge shower. We had to wait 30mins for our room.
Amazing decor, beautifully presented hotel, better than some 4 star hotels I have stayed in. The staff were very helpful, although we had problems with breakfast on Sunday even though we had booked the night before, there were no tables when we arrived. The lady on duty was excellent although very understaffed and accomodated us as soon as possible. Short staffed on Sundays
Great location, excellent staff and modern very well equipped comfortable rooms - highly recommended. Nothing
Great location, close to train station and centre of town
very cool spot..... also very small but functional and modern...lovely amenities... most attractive and charming young lady from Lille on the front desk....excellent breakfast...the are is a bit dodgy but is in the process of improving.. if you can acept the small but ultra modern accomodations this is a great spot none
Svært bra beliggenhet og utrolig vennlig og hjelpsomt personale. Mulighet for å kjøpe noe enkelt å spise i løpet av dagen, og også om kvelden; et lite snackmåltid da ikke alle har mulighet til å komme seg ut eller reiser alene og foretrekker å være litt mer på hotellet.
Perfect location in the centre of Lille with easy access to shopping car parks, and restauarants. Hotel staff friendly and helpful. Room spacious and light with two french windows giving fantastic views into the Opera House square. Our Privelage Room suffered from lack of coat hanging space and clothes storage. This was acceptable for a short 3 day stay.
Arriving on a wet evening the hotels car parking service was an excellent idea.
Room and building were nice as were the staff. The location is excellent. The bathroom of our room (201) was very poor - the tiles were dirty and many in the shower area were missing grouting. Not 4 star, more like 2 star. A good clean, a new shower head and re-grouting of the tiles would have made all the difference.
The hotel rooms are beautiful and the service was good
very confortable and quiet room. pleasant staff at reception.
frendly staff nice and central for shops no
The decor of the room Because of the age of the building, one can hear every footstep above and next door; that is disturbing.
We liked the central position of the hotel, the rooms were well soundproofed and the beds were very comfortable. The provision of tea/coffee making facilities in the room was unusual for Europe but were much appreciated. We were also able to access BBC television. The bathroom was well equipped but very cramped.
the facility and room are clean and gorgeous. The staff was extra helpful with travel issues. The room and bath were great value.
location rooms need to be refurbished
Very friendly and helpful staff, excellent location. We stayed in the privileged room no 104. As we investigated next day, it was the only room from the Privileged range on the 1st floor that had ridiculously small bathroom. "Small" is actually a massive understatement - the layout was awkward and one needed to do some gimnastics to pass the sink to get to the toilet. Once in place the sink could be used as a head support... Additionally there was a bad smell from drains in the room. This room 104 shouldn't be classed as Privileged. If we were placed in one of the other Privileged rooms with normal bathroom I would give the room high grade.
It was very clean and in the very city centre No lift and a lot of stairs, not really practical for heavy luggage.
The hotel is newly-renovated - very stylishly - and the superior double room that I had was large and comfortable and overlooked the street leading to Place du Rihour. The hotel's location is fantastic - easy walking distance from the main train and local metro stations and to key sights. Generally, the staff were friendly and helpful, especially the young woman on reception and the housekeeper. The only aspect about my stay that I didn't like was the noise made by the delivery/cleaning trucks that started to arrive in the normally pedestrian-only streets between 6 and 7 am.
Small, clean hotel in the centre of the city!!!! In tha bathroom there were now hangers to hang on towels etc ...
Right in the middle of the city. Perfect for a weekend break!
On arrival the hotel looked strange and when you climbed a set of stairs the reception area was small but the room was very comfortable and quite sizable plus the hotel was well placed for sightseeing, restaurants and shopping
friendly and helpfull staff, flexibility of timetable no elevator, no hangers for towels
The rooms on the lower floor can be noisy
central location, nicely renovated, nice "salle de séjour" rooms are rather small, but with modern equipment, air-conditioning is used for heating (which worked fine in the room I had)
Good location, close to Rail Stations, which was essential to me wasn't really easy to find it from the first time. Numbers of buildings in Lille are rarely seen and hotel is situated a bit aside of the street. So the main thing is to find KOOKAI shop and hotel is just on the right next to it.
We were 12 of us and all extremely happy about the hotel. It was basic but very clean, very confortable and very well located. Moreover the staff was very nice and very helpfull. Breakfast was great too. Really A+++, we'll come back! No. Maybe tea or coffee in the room would be good.
Location, in the centre of Lille, and parking available for 12€ The room was at the 7th floor, the last one under the room, there was a feeling that the space should normally not have been used for a bedroom, there were humidity spots on the roof. The pilows were ok but the matras was deeper in its middle than on the sides. Breakfast was served until 10 am only (on week-end they should be more flexible). I wouldn't mind all this for 70/80€ a night but not for 127€ a night ! But as I said, our room was on the last floor under the roof, maybe other rooms are better.
The staff were very helpful and very polite and friendly Breakfast was very poor. Breakfast room far too small for number guests. Standard of cleaning was very poor. Litter was on the staircase on our first day or arrival and still there 3 days later when we left.
nothing not up to standard of other hotels for same price in the area
Sightseeing, drove to Brugges
Clean and great location The hotelstaff at night (one man) was very drunk when he was working
Location being extremely close to the centre and it's local facilities Very noisey, not through traffic but other residents as no carpets on floors
Location was convenient for the City centre. Very convenient car parking Grumpy and unhelpful night staff. Getting two more pillows, which we had already arranged with the day staff, was not organised and the night porter was surly. Bathroom smelled of drains. Tiny lift which only serves 6 of the 7 floors.
We really enjoyed our stay at this hotel. Basic rooms, but very central location with restaurants and central sites on your doorstep. Staff are friendly and english speaking. Large parking building is directly across the street, but you must email them to book as very limited spaces allocated for the hotel. The cot for baby was already set up in our room without having to ask which is a first for any hotel we have stayed in. Would stay again.
The staff were exceptional. The location was superb great for shopping.The 24 hour desk was good. The bathroom was so small i had bruising on my body from bending around the sink to wash and pee.
Not very good location and no car park!!
Comfort of the rooms and the vast range of breakfast items
Close to railway station Lille Flandre
clean modern hotel ,convenient for SNCF/ Eurostar breakfast seemed expensive.
The check in was simple and the clerk was very efficient, extremely helpful and polite. The rooms were clean and the bed comfortable, and great stay with the hotel located a short walk from the Old Town and the Christmas Market. Wide range available for breakfast, but the hot food offering was limited and cold
Excellent facilities. Very large rooms which were clean and very comfortable. Excellent facilities onsite with bar and good priced restaurant. Internet available. Friendly staff. Good location, only 5 minute walk to center of Lille.
We liked the location of the hotel. The staff were very friendly and helpful
The hotel was fine but nothing more. The location was the best point Very basic. Bed was bad and breakfast awful.
excellent location near the station and the city center; also very close to Euralille, which is a great shopping center; clean room; good breakfast My room was way too noisy because of the dysfunctional closing system of the window ; I was also very disappointed because the staff at the reception desk was not only unfriendly but also very rude.
Great location, very quiet despite proximity to station. Easy parking underneath. Excellent rooms, clean and functional.
everything sometimes there is problem with the internet
the breakfast area is a bit cramped when full. They had run out of bread when I arrived and couldn't get any more. No public computer.
Excellent Apartment and location. Very well furnished/laid out and in pristine condition. Also about the quietest hotel or aparrment I have ever had anywhere ever ...... Eventhough I was not in so much,it was a pleasure to return to such comfort and style and space. Would recommend it to everybody and would certainly opt for this setup again in the future.
information on access to parking was not available until arrival at the hotel, and was inconvenient
The freedom of the fridge to prepare and store food for the following day. Near to Euro Station No wash hand basin in toilet, which was slightly small. Noisy room with window open.
Having access to Old Lille. Having easy access to shopping mall with supermarket. It would have been better to have two single beds for the 3rd and 4th person rather than a pull out sofa bed
Proximity to the city center, parking facility close to the hotel. no soap or cleaning service was provided during the stay. hair drier was not working. A malfunctioning big industrial fan outside the window provided a nice noise throughout the whole night.
near centre of the city and the principal Gares and shopping center (EuroLille), restaurants......
hotel 10 min walk from Eurostar station and walking distance of 10 mins to old Lille and all its attractions.It is next to the major shopping centre. . Excellent value for money, staff helful. Room clean. Little bit noisy if windows open at night but quiieter after 1am.
The 4 person appartment was spacious with fantastic views. The staff were a bit rude and there was a large cigarette burn in the floor. It also smelt strongly of smoke (although non-smoking specified).
Excellent breakfast, great view of the church from the room, majority of staff friendly The shower/toilet which are placed in a kind of partition rather than a separate room - giving minimal privacy
the helpfulness of the staff, the cleanliness. no
good location, friendly staff, in need of mordernisation.
Close to the centre of town and train station Dirty- crap , 50 yeaar old blankets
Went to the Braderie in Lille It was pretty expensive for a small one bed room
Do not accept a room above fifth floor - the lift does not go beyond five
poor accomodations and style, far too much expensive for the premise
poor access to Wi-Fi network in the room
Very basic and dated room at a premium price.
The owners of this hotel have hone through great lengths to restore their property, but it remains an old building. This has also its charms: the elevator in itself is almost worth the visit, the doors of the rooms are of a lovely old type etc. But... rooms are rather small with pretty small beds, there was a strong odour from the shower once the cover of the drain was removed etc. Want a flasback to the house of your grandparents, this is the place! And of course location in regards to the city center could not be better, parking within 150 mtrs.
Fantastic location. Old world charm but with just enough modernity
Very central. Within walking distance of several sights and a wide selection of good restaurants Bed was a bit uncomfortable
The location of this hotel is fantastic, perfectly placed for shopping, sightseeing and both railway stations.
The character of the hotel and its location. The stair carpets were pretty seedy. We would have preferred a room on the front rather than one with a view of the admittedly elegant fire-escape
The staff were very helpful and welcoming. It was in a central location to the old city of Lille - easy access from trains aswell. Quite acceptable for a nice weekend break with clean room and showers. The hallway is very noisy along with the stairs - all wooden with carpet. The staff start at 6am and talk in the hallways which wakes you up.Suggest coffee & tea making facilities in the room and if possible bar facility in the lobby as it lends itself to this.
The location was excellent and the breakfasts were good value when compared with buying breakfast at local cafes. The staff were very pleasant and always cheerful at the reception desk. The shower was very poor- the bathroom looked swish but the shower splash went all over the floor which meant that we had to use a bath towel to\mop up as well as the bath mat. Very lumpy pillows.
friendly staff, central location
Helpfulness and friendliness of staff
very helpful reception staff. Small but very clean and comfortable rooms