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Veldig fint hotell med stor komfort og sentral beliggenhet. Imøtekommende, behjelpelig og hyggelig personell.
Et fantastisk luksushotell til en fantastisk god pris midt påstripen i Las Vegas.
Store fine rom. Hjelpsomme og vennlige personale. Bassengområdet, spa og treningsrom var veldig bra. Mye shopping og restauranter i nærheten.
Et stort hotell med alle faseliteter. Dårlig rengjøring.Mye rusk på gulvet alle dagene vi lå der. Rommene er gått ut på dato, dårlig vedlikeholdt.
Luksus til en rimelig penge!
The room was newly renovated beds were comfortable nice tv bathroom was nice the spa was great virtual reality game up front was fun we were in tower 3 which was kinda confusing to get to but not really a big deal after the first trip to the room.
The hotel room was very nice. That's about it The valet staff was very rude to us. Basically rushing us. Getting to our hotel was so confusing. Ice machine was broke.
Windham bugs you every time you go up to your hotel room. You had to walk past their little booth to get to the elevators but if you take that out it was perfect.
The front desk guy who helped me wasnt very helpful at all and not informative. He didnt explain about the fees and what he is going to charge on my card.
Updated, cute, trendy rooms. Great view. Clean room. High roller was awesome! Small shower, no bath tub.
Great value, perfect location. Deafening noise levels throughout the building, and very confusing layout for the hotel.
Looks great but a friend did wake up and realized the part of the white sheet she had been resting her face on had a big yellow stain on it. Really great staff and location but that definitely was a drawback.
All staff was very helpful and friendly. Hotel was very clean.
This is a strange place. Escalators that take you up too far so you have to go down stairs with your luggage. Nonsensical layout. Bizarre architectural choices. All that being said, the place gets the job done and there is no arguing that it is memorable. No real complaints, just be prepared to be confused trying to find your way around. Also watch out for panhandlers hanging out in the lobby. One guy tried to give me a certificate for a free bible.
Easy to get around to other casinos, hotels, shows, restaurants and bars. Price was very affordable for what you get. I've stayed here a few times now. Easy check in process at kiosk. Not a ton of slot machine variety. Compared to other casinos in the area, the casino floor is set up in a weird way, does t flow very well and there isn't a fun variety of machines. I soend half the night finding something I want to play. I ebs up going to other places near by instead.
Express check in/check out kiosk was great and easy to use. Staffs were helpful and friendly. We stayed in room 12041. The drainage at shower panel was not that great. Towels in the room were dirty and the room carpets has stains on it.
The staff solving my inconvenient with room Smoke odor in the entire hotel. An extra charge for resort fee that I was not awared.
The gym and spa were very good. The hotel staff was pleasant. The food was good. Pushy aggressive sales people at Perfume 11 caused an overall negative response. I have already told five people to avoid this shop.
I had a 2 night stay for free and I purchased another 2 nights in the Petite Suite. They also comped our Junior Suite for the 2 free nights as well!! Great customer service.
Location. Bed. Price. The room smelled like cigarette smoke
Cost and location both great!! Older outdated rooms, smaller then most Vegas rooms but doable, no couch or anything
The hotel overall was great, staff was friendly and helpful. The pool was very very small for the size of the hotel and the hotel bathroom didn't have a fan for showering.
Nothing... HOTEL .COM IS ALL LOT BETTER TO BOOK FOR ROOMS. They will not give REFUNDS.
Location was great. Smokey smell everywhere, looks old, bathroom has lots of mildew/mold, very crowded and AC was too noisy.
Rooms were clean and the location was excellent The resort fee of $32 is way too high, considering the pool was closed.
I couldn't get a refund after I did not go on my trip due to illness
Central location, bathrooms were really nice, everything you need/could need is in one building.
Everything was great! The wait to check in was a bit slow but other than that.... my favorite place to stay! Like I said the wait to check in on Saturday was slow an there wasn't even a long line! If clerk would of just made eye contact an said just one moment that would of been nice! But once being helped she was very friendly
nothing. i was so displaced about the room, i did nothing else on this property. not even bought a soda the room was improperly prepared. no amenities were brought until i screamed at the front desk on the last day. the lighting was terrible and there were no task lights above any of the work tables or desk. could not read paper. the picture on the website of the room is quite misleading as it shows plenty of light. the front door is a double door and the device that locks the door into place was broken. once again it took an aggressive discussion with someone to temporary fix it. the hotel even charged us an extra 30 bucks to get in early to this ill prepared faux palace......never again. many other better places than this developing dump on the strip
The room was soooo beautiful and large and had a great view of the strip. There wasn't anything we didn't like. It was fabulous.
The room was pretty and our cleaning ladies greeted us everyday and were really super friendly. For the price, we would've preferred a nicer view....when we booked it led me to believe we would have a view of the strip but when we got there, the front desk said they may not even have the Bella Suite at the Palazzo available. It was confusing. They finally made one available... but honestly this hotel is way too expensive. Not impressed. And that's sad...
Rooms, pools, workout room were all good. Delays in checking out, skeleton crew, trying to charge another 40 bucks per teenager in top of the pricey resort fee. Gouge
Staff very professional and helpful, room neat and clean Noise of cleaning near our room in the morning, can't sleep in or nap mid day, but it wasn't really that bad, I know they have a job to do
The room was very spacious and clean. The bathroom was clean as well. Roomservice were fast and most of staffs were nice. Overall it was very clean and cozy. Somehow the security alarm went on at 5am while we were sleeping. It was very annoying and wasn't pleased with that. When I checked out I mentioned that to the staff. she told us that it was just the security alarm and acted like it is just nothing. Besides the alarm thing, other things were okm
The hotel lobby is gorgeous. The rooms were nice and tidy. Overall, a good place to stay.
Staff was quite pleasant and seemed genuinely interested in our experiencing a nice stay at The Palazzo.
Location, casino, upscale The bed and pillows horribly uncomfortable for a 5 star propert
I loved the size of the suites and the comfort of the room. It was the perfect size for my group. The cleaning lady did not come in to clean when we asked her to come back after we left. She did not come back to later in the evening and she did not do a good job of cleaning.
Free parking was lovely! And so many great restaurants and shops within walking distance!
Complimentary water , coffee and wifi not provided
Check in was very easy. Food and drinks are very expensive.
Only part of the entire stay that was positive was the Operations Manager finally coming through after having complained 4 times about my room and it still not being resolved. Housekeeping was an absolute joke. Leads me to believe that there is no communication between front desk and housekeeping. First night I check in, got a room with two queens. Almost jumped in to be to notice a big urine stain on the sheets. Thank God the second bed was clean so I slept in it. Oh did I mention the clump of long black hair on the ice bucket. Reported the issue the following morning and the girl removed the resort fees for two nights only to come back that evening to find the issue still glaring at me in the face. Reported the issue the following morning to the same girl I talked to the prior morning and this time all she offered was to remove one more nights resort fees (apparently as issues escalate the process to resolve the issue is to make the customer less happy). Much to my surprise I found the issue yet unresolved that evening when I returned to my hotel room. At this point I was thoroughly disgusted, what else wasn't cleaned in my room prior to me checking in and during my stay I wonder. Having found the issue unresolved I marched down to the desk to talk to someone that would give me more than a "We have done the most we can do" speech. I asked for a manager who too while apologetic had his hands bound with what he could do. When I asked him to go up to my room and see the issue for himself he informed me he had no idea that issue was unresolved for three days now. Eventually he pulled some strings and got me a ticket to a show and $50.00 credit for dinner. I work in the service industry and know that what most customers want is for the issue to be corrected and to some extent to be taken care of. After my first day that's all I wanted, I didn't ask for any money (company trip, company expense) so how hard is it to acknowledge a breakdown somewhere in the system, apologize and take care of the issue.
Did not like how they sneak in the resort fee charge
The bed and pillows were very comfortable. The sink drain was off the track and "closed" I fixed. The shower - the ring at the top kept sliding down to the shower head. The radio/alarm did not work. Lack of consideration for other patrons - sexual sound could be heard through the wall, the drunks yelling/swearing in the hall in the wee hours of the morning. No room in the refrigerator for any "leftovers" - it was filled with liquor, water so that there was no room for the leftovers I had.
casino starting to look run down. food/resturant pricing seems high.
Needs a makeover
Clean, friendly staff, location, tram to treasure island Paying for parking, Resort fee during the winter, no coffee makers or microwave in the rooms
Location, amenities, restaurants Main pool area closed for renovation
Very expensive, expensive resort fee with no coffeemaker, charges for TOUCHING the mini bar, no access to a fridge, horrible smoky environment.
There was almost no in-room amenities like tea/coffee/bottled water... Also, parking is not free... Finally, resort fee is extraordinarily high...
My sister had a room, or friend had a room and then my fiance and myself had a room. We checked in late and they offered to put all of us in a suite for an additional $100 plus we all had to pay a 35 resort fee. We thought it was a good idea so we could all hang out together but come to find out we were blessed with hearing the elevator the entire time. We also found hair in the shower. Other than that, the staff was friendly and the location is great. Food at the 24 hour restaurant there is not worth the price.
Quick, efficient check-in. Was offered a special offer to upgrade to a suite for an extra $75. Very quick valet parking services. Rigid check-out time
Loved the experience at Mirage Hotel. Very friendly crew, great room and great restaurants. Whenever I come back in Vegas I am definitely staying at Mirage again.
Everything else. The bathroom sink overflowed from malfunctions.
I enjoyed the location of the Casino Royal. It was perfectly situated to all the major hotels. I was able to easily get to a couple of the larger hotels where my convention was being held. I also enjoyed the fact that an Outback Steakhouse restaurant was attached, and a Ben and Jerrys. The Outback Steakhouse provide a great menu and atmosphere for dining. The room was very nice though small. However, it provided all that I needed to enjoy my stay: a fridge, keurig coffee/tea maker, counter space, desk etc. It was very clean too. Since I am not a smoker, having to navigate the casino to get to the rooms made it a bit challenging with all the cigarette smoke. Other than that all was good.
The rooms were nice, had a fridge, a safe, a nice tv, etc. There is construction and you have to park in back. This wouldn't be a big deal if there was a taxi circle- which there isn't. We asked the staff to have a taxi waiting for us at a particular time, and after waiting 10 minutes, we decided to walk to a different hotel to get the taxi. If they aren't going to have a good way to get into the hotel- they need to do a better job ensuring people can get taxis to go where they need to be.
Location is perfect. Room was clean. Cleaning Lady didn't steal, did a great job. Ladies walking the Casino floor were VERY helpful and fun, directing me to the fun games and being enjoyable to speak with. Broke the toilet handle, couldn't flush without some work. Broke the shower handle, couldn't turn off the water without lots of struggle. Casino is aged. Construction. Lady working the lobby was not easy to speak with, not really a fun person, you could tell she was tired of being there.
Lobby hasn't been updated in years but rooms are comfortable and clean. Walk to rooms is much better then larger hotels. Could use a update on gaming and food area. Color scheme has been same for years.
The hotel was great, a little smaller than the other hotel's on the strip but this hotel has reasonable food options and is accesssible to the strip right across the street from the Mirage. You couldn't find the hotel parking area. Need better signs or directions to get to the parking lot.
Location, small feeling of old vegas! Hard to get a cab around back
Outstanding staff and customer service. Clean, comfortable rooms. Perfect location on the Strip without the price of a luxury strip casino. The little casino was and food options were good too! One suggestion - Don't book a room on the south side of the hotel unless you want to see and hear the trash compactor at work early in the morning at a neighboring hotel.
Veldig god beliggenhet. Gode parkeringsløsninger og hyggelige ansatte.
Super beliggenhet mitt på stripa.
Hotellet er helt greit med strålende beliggenhet midt på stripa. Det virker litt slitent og rommene er litt gammeldagse og aircondotioningen bråker ganske ille. Kommer til å velge et annet hotell neste gang.