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The location, room and staff were all excellent. Value for money, it was spot on, in fact we would have happily paid more for our accommodation. Small things like cleanliness of the poolside toilets, slowness of service at the pool bar and at reception were a little disappointing. Especially the pool toilets which didn't seem to get much attention during the day and after a couple of hours were dirty with overflowing rubbish bins.
the huuuge room! The area.
Staff very friendly + hotel 1st class no
Relax and kindness of the staff They lost my nightgown during the cleaning and daily changing of the room... They forgot for one day to clean the room
pools, restaurants, beach high prices of food & beverage
Hotel room and ambiance of hotel was great. Pool toilet facility was generally poor. Dark, dirty and not cleaned often enough. It was not Sheraton standard.
I loved the hotel in general, was an oasis and really was a great place to stay I didnt like having to go home :(
food prices very high for what you get
limited satelite television:
The Sheraton was great and we really enjoy our stay there. We were a bit surprised to have to pay extra when we wanted to use the Spa / Gym within the hotel. This additional change was added to our bill. This is the first hotel that I have every stayed that have these facility had the guest was changed extra for the use of them.
all inclusive food was great, lovely clean beach and hotel, very friendly staff Having to pay for sunbeds and parasols at the beach while being on an all inclusive holiday
Very relaxing, close to lovely beach, short walk to main resort , relaxation, relaxation!!!!
The Food was fantastic and very good value for money, so was the evening entertainment While the hotel is very new, the bath had rust in it which was very off putting so I kept covering it with a towel and the washing line outside was broken which was very unsightly
Very clean hotel, outstanding food, nice pools, good localisation (in the middle of Fuerta), nice hotel beach with lagoon, lovely and quiet garden Close to the airport so sounds of planes flying just above the hotel was little annoying especialy in the morning, beach with no waves
Location, public areas free wi-fi , also public areas beautiful. Reception staff rude, and unhelpful. A very bad smell in room all week. Sun only shine on balcony for 10 mins a day. Requested Sea-View, tried to charge me extra, even though this was never mentioned when booking. At breakfast in restaurant, cups and glasses allowed to run out, never replaced. And surfaces not wiped.
pool area slow service at bars some staff more competent than others !
Food popup ads, using internet connection it drove me crazy. There was no No live Euro 2008 matches shown n the hotel. I had to watch in bare outside the hotel even though they told me there will be euro2008 in the hotel when I called them before I booked.
The food at dinertime was often cold. The employees weren't aware of each others ways of working. For example. The emloyees in the bar didn't know where you can get your towels?
My fiance and I were very impressed with how well the staff spoke English, and other languages, that was a big help. We also liked that the hotel had a listing of things that we could book to go do. I would recommend the Jandia trip, and deep sea fishing. The hotel is right on the ocean and just a 10-15 minute walk up the beach to a lot of different restaurants. I think it had to do with either the weather or just what side of the island we were on, but it was very windy. It was less windy on the south side of the island.
the cleaners were very nice and also helpfull the food it was very bland
Quiet, friendly place and staff.
value for money. quite place. ok for family or as a base to visit the island by car. there is nothing in Costa de Antigua, but it is near Caleta de Fuste and the airport.
That the rooms were not cleaned until later in the day so you did not have to rush out in the morning I thought the staff were particularly rude, and the food at breakfast time was awful. The sausages and eggs were cold, the bacon was simply streaks of fat.
Very friendly staff, good price for good quality. There's no beach and very little shopping around but there is a free shuttle to Caleta and public transport is very cheap. Even taxis are quite cheap
The hotel room was a roomy one with fainted equipments. The staff was friendly and helpful. We ate once the dinner which was average level, nothing too good, nothing too bad. Pool area was large and well maintained. I think this hotel is ideal for families.
Especially the reception staff was very friendly and helpfull
Staff were lovely. Rooms were kept very well. I would have like more computers available
perfect hotel ,perfect location....
Fully equipped kitchenette, large clean rooms, quite friendly reception, interesting architecture. Situated few km from the airport, but I didn't hear any aircraft noise. No major problems but following things could be better: - Looks like no Visa card terminal on reception, receptionist had to use terminal in another room, so I lost sight of my card for several minutes. - If you'd like to use free private parking as stated on this site, I recommend bringing with you printed hotel specs (as I did and afterwards I could use parking for free) because otherwise they may try to charge you with 5EUR per day for parking. However, there is a lot of available parking places around the hotel in case you won't be lucky.
fine leiligheter, bra renhold. Dårlig mat i poolbaren, og dumt med "billettsystem" for å få handlet i poolbaren. Ellers var det flere All-inclusive-gjester som klagde på dårlig mat på hotellet. skjerp opp mat-tilbudet og sørg for en mer vennlig og imøtekommende poolbar som samlingspunkt.!
I liked the 2 bedroom room. It had plenty of space for my big family. It was a lot bigger than expected. My children enjoyed the pool. The hill on the way back from the beach.
i thought the pool area was excellent and the poolside bar was lovely the food was goregous and the staff were extremley friendly. we had a two year old with us and the concrete outside was all broke and there was a big hole in ground outside the door it was very dangerous.
the room had no kitchen facilities even though it is aself catering room (no kettle etc) room next door had kettle and coffee maker.
I chose this hotel purely because I needed somewhere to stay for 4 nights, the trip was for a family wedding and accommodation was not a priority for me. I already knew the hotel, which is one of the older ones in Caleta de Fuste, and it was picked for the location. Having said that, the Elite pool bar was friendly and very reasonably priced, and the hotel staff helpful. Also plenty of room at the pool. The Elite apartments are clean but a bit scruffy, but I already knew this so it wasn't a problem for four days.
the weather some staff were very unhelpful. Food in pool bar was awful
a lot of the resort was run down .the apartment needs some work even the door step was falling apart
A lot of work needs to be done on this site to improve its standard, work is on going at the hotel but you do not expect to find a swimming pool empty and being retiled in the middle of June!