Taxi service'en er ikke bra. De tar seg overbetalt fra turister!
Hotellet er perfekt situert midt i KL med muligheter til å nå det meste i gangavstand - vel hvis det ikke er for varmt eller regner. Vi oppgraderte til exequtive room - det var ikke verdt prisen rommetvar det same kun tilgang til egen lounge i 18 etg. Det kan bli litt støy fra gaten og fra kjøpesentret Pavillion som ligger vegg i vegg. Vi opplevede både konsert og moteoppvisning de dagene vi bodde der.
I stayed twice in this hotel and found the stuff are more helpfull. The rate for long period.
Please write at least 15 words
the room the breakfast area
The space as the 2 bedrooms apartement is really big. Well maintained , the hotel location is good and near the main attractive locations enjoyed my stay there. I thing the rate is a bit expenssive especially when I extended for 2 more nights then I booked 5 additional nights.
The place is clean, neat & tidy.
Location. Very Crowded in the front door.
There is free internet in the room
An exceptional Hotel. The breakfast Buffet was poor and room service selection and food.
Location of the hotel and services and the hotel itself and resturant at the ground floor Nothing specific
plase of hotels no
its avery convienient location.its surrounded by various malls,resturants,and cafes. the air condition was not cold.
The safety in the hotel - The Blanket isn't clean - The cleaning for the room not a 5 star clean - Very noisy between the rooms while ringing the bell
Nice location Friendly staff
actullay i had an issue when i arrived. They couldn't find my booking so either the problem from your side or the hotel side. I had to wait for 30 min before they find other room for me. The hotel was full but they managed.
nothing they did not care about me the room is not ready!!!!! the air conditioon is broken two time !!!!! iwant to complai him....!!!!
staff are freindly, in the City center near the KLCC Towers and Pavilion Mall. The Lefts are very slow and its takes more than 7min to get down or up to high floors like 26 floor
This was one of the best hotel stays I've had in a long time, especially considering the price & value! Breakfast buffet was great, and the location was smack dab in the hustle and bustle of Bukit Bintang without being too noisy. Every thing was perfect! the only minor thing was that the bathroom tap was too close to the back of the sink so we'd have water spill on the counter.
Location We did not get our non-smoking room, instead a guy came around (when we complained) with a can of air freshner, to freshen up the room and left... what a joke. Prior to that we were checked into a room that was assigned to another couple, five minutes ahead of us! Both of us were issued with the same key card to an identical room. How could that have happen? Fortunately there were no unpleasant encounter between us. What a hassle it was after a long journey for us...
None. supposed to be staying for 4 nights but due to the unprofessional and incompetence staf i only stayed for one night to avoid cancellation and fees and checked out. unprofessional and incompetence staff
good location for shopping poor customer service who attended to us, poor condition of furnitures
I like the location of the hote. It is very close to the city shopping centres. I love their breakfast and the staff are really nice. I will stay again next time.
Only the location. Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore
It in the center of city and neer to train station Water comes from selling from light
I stayed there twice. The hotel is in an area that is relatively safe and a covenient area for shopping and eating. It's also really close to a monorail station. The vast majority of the staff were friendly, helpful and efficient. The front office Assistant Manager was particularly helpful with resolving initial problems and ensured that my return stay was welcoming and trouble free. I stayed in a "Summit" room each time and even had a PC in my room. I obviously liked the hotel. The 1st time there were a few problems with things not working in my room. Common in Malaysia. Second stay 10 days later problem free. Sadly the only downside for me was the composition and behaviour of the the other hotel patrons. I was unaware that there is a peak period for Saudi (&? other Arab) tourists which extends for 3-4 months, basically over their hot summer time holiday period. They flock (mostly in family groups) to Malaysia in huge numbers and were the majority in every place I stayed. I wouldn't have foreseen any problem with that anyway. However, parenting often totally lacked the provision of any sort of supervision, discipline or behavioural limits. Kids ran amuk day & night and were rude and hostile. Avoid June - Sept
great location, friendly and helpful staff
Central to the main areas of KL
location -- close to malls, stores and city old run down rooms, not well equipped.
it was luxorious, services were fulfilled effortlessly.. The staff was efficient and professional
The room is pretty big & comfortable. The bath towels.. prefer it to be more fluffy..
The voucher rm 50 for meal,would be better if valid on all starhill restaurant.
place of hotel and room non
The Hotel is really nice and the service was 5 star we enjoyed our stay at the Ritz Everything was good
OMG this hotel was absolutely amazing! The staff were incredible (front desk, butlers, bellhops, pool, everyone). They allowed us to check in hours ahead of time, as we arrived on a red-eye flight. Since the room wasn't quite ready, they showed us to breakfast and then the pool. The spa facility had EVERYTHING we could have needed to shower after a swim and get ready for the day. The spa lady even lent us her personal iPhone charging cord when she realized mine wasn't working properly. Then the front desk guy came to the pool to give us the room key personally. They REALLY have unparalleled customer service here, I've never experienced anything like it (and I've traveled to over 30 countries). The room was very luxurious and that BATHROOM.... It couldn't have been any better. That's my new dream bathroom! I would LOVE to stay here again and you should totally stay here if you are headed to Kuala Lumpur! Everything was wonderful...
nothing I did not like the housekeeping work they where terrible, I was discus by the dirty towels they put for us in the bathroom and I wondered if they couldn't see the stains on them, the front disk also where not friendly at all.
Fantastic Hotel with a degree of pannache and style.
Everything in the hotel is great Yes, at the appartments they dont give extra beds
Well arranged, good service and quality Window shield is not enough, which made the room rather noisy. The top plate which sustains curtain rails was detached, but it was soon repaired.
The hotel under renewed so it's so noisy. I didn't advice anyone to stay in it
The location is good, having direct connection to the shopping mall. Service is excellent. Staff members are very helpful and professional
good location. no swimming pool & gym. room is too small.
Central location, new facilities and clean rooms, easy access from the airport, nice interior. High value for money. The staff was friendly, but totally inexperienced. They did not know any tourist agency nearby. On the date of the departure they were even unable to order the taxi, we were advised to find one on the street which was not so easy early in the morning.
i like everything about it not at alll
Location - close to the major shopping areas. Modern decor. The staff did not speak fluent English and could not understand my requests. My reserved room was given away to another guest and check in took a long time as a consequence. The towels were old and worn.
The washing base should be inside the toilets especialy for calture like middel east, the both room and toilet doors are not properly close the water may leak while taking shawer.
view + location I did not find resturant menus????
Location. Right next to Lot10 and Pavillion, KL`s newest shipping mall, so it`s convenient. But also very loud at night. Small, but clean. Just right for solo traveller. Loud, no hotel facility.
Superb location right at the centre of Bukit Bintang, modern contemporary design, bed is rather comfy. The hotel main entrance could do with a bit of a facelift with a protruding canopy for shelter or loading and unloading of guests. As two persons sharing a room may not necessarily be couples, the glass partition for the shower could be made more opaque. Or perhaps, a curtain could be introduced for more privacy. The mirror for the basin should be positioned facing the user instead of on the side.
The design and the cleanliness of the room. Also the effective staff doing the making up of the room There''s not much facilities in the hotel. Example are, swimming pool, gym and any other forms of entertainment.
The fact that Wifi was free and we weren't charged extra for a late checkout. We come to KL often and will definately return to Picolo. Previously stayed as Federal Hotel and Swiss Garden. Wifi signal on level 7 was not strong enough to connect to. Further, all internet was unavailable on the 23rd November but this was due to an internet provider problem, not with the hotel.
the location is convenient for me, easy to find good food, cinemas, bookstore, shopping etc.nearby
Everything..... I'm so pleased, my wife even complimented me on choosing such a great hotel! and I dont score many 'brownie points' these days!
good service parking
i room - central location of the hotel - panoramic elevators. messy reception, el patio cafeteria to be improved. entrance of fitness centre to be enhanced
location only we stayed at the hotel still to paid for the car parking, that is one things i don't like it, staff that ok!
Comfort, convenience We do not like the old type stickin wall hairdryer
Good comfortable hotel, good location. High speed Internet in room. Big taxi price to airport at lobby.
Location of hotel, room size generous, able to provide adjacent rooms One of the room was dripping water from the aircondition duct
The location of this hotel is very nice , just opposite of the Times Square mall & monorail station which can take you to various places in very cheap prices. The hotel staff were slow. When I checked in they told me to wait for cleaning my room and it took 2 hours!!. Also, they didn`t reply when I call them through room telphone.
near at shopping mall
i like the customer service, the staff are well greeting each time we went out and came back to the hotel. it just like our own home. i will come back again. I think some of the switch are not function and we need to look for every where for the functional switch.
Great location in Bukit Bintang where just about everything happens, malls, restaurants, bars, nightlife... The hotel could do with some refurbishing, noisy air conditionning at night, picture frame suddenly falling off the wall also in the middle of the night and needing some plumbing to be done.
I was pleasantly surprised with the overall ambience & size of the rooms. Excellent location within the golden triangle. All commuting options available nearby. Alert and courteous staff, optimum cleaniness, in short full value for money.
The room is clean and comfy. No free wifi and it costs RM30 for internet access. We have booked a taxi to the airport, but several hotel staff insisted that it is better to book a taxi through them.
clean and good for shopping in KL city health centre is chargable
Complimentary parking, the room that I had was big and comfortable for my family. Wish they could provide proper teaspoon for the complimentary beverage that they provide rather than the plastic stirrer.
the room is good the breckfast is also good and all things in the hotel was great nothing
easy access to intersting points at Bukitt Bintang street . small and noisy lobby
Location of the hotel, Value for money..... Breakfast room needs to be better organised and also there is need of good restaurants in the hotel.....
Location of the hotel was very good, and cleanliness was also very good. I found the hotel to be comfortable and good value for the money. I think it would be nice to have free internet across the board these days as internet is so important to all.
Central Location inside of Bukit Bintang. Easy to walk around, ~10 min to Jalan Alor, ~20min to KLCC. 24hr Room Service, attentive staff. Wi-Fi is awful for a country with so many DotA2 players and capable fiber connections. Construction was ongoing all around the hotel so it was pretty noisy during the day.
2 flasker med complentory water og god og kjølig i resepsjonen Det var altfor lytt på hotellet. Vi var naboen til heisen og hørte denne hele natten. Men det skal sies at vi rask fikk byttet rom da vi meldte fra til resepsjonen. Dessverre dryppet AC på det nye rommet, og dette fikk de ikke fikset. Det virket ikke som de fulgte opp da vi meldte fra om problemet.Det var dessuten dårlig heiskapasitet - måtte vente lenge på heisen og når vi bodde på toppen så tok det ganske så lang tid å komme seg opp og ned når folk skulle av på alle etasjene.