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Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
The location,security,foods and the surrounding area near by. A lot of mosquito!
lack of warmness from staffs, more cordination between restorant and reception is required, found mosquitoes in bathroom.
Hotel staff are helpful and friendly. They fulfill your request within a few minutes. Security is good and it's quite safe to stay in Bali. Hotel should not be 5 star hotel. It's too old and facilities are not good
Kuta Paradiso Hotel is a lovley hotel, great entrance, great pool and great service but the rooms could of been beter although very clean.
I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain
I was very happy with the location of the hotel as well as the excellent service offered by the staff.
The layout and design of the entire resort was amazing.
Nothing was impressive about this place. Nothing to comment really! Location is out of place. Menu is far more expensive than what you get outside. We arrived hour early from a long flight & were made to wait for an hour. Once we got in to room, Aircon was leaking & there was water at the door. Again they took another hour to give us better room.front desk staff cud not speak good English.
T staff and service was wonderfull. this was the second time at the Grand Balisani and we will be back again. Great breakfast but didn't eat meals at the hotel..
Nice view and quiet. A bit far from Kuta town.
it is on the beach comfort of the rooms and the hotel and no good walking roads, only can go on the beach
Quiet location, good pool service, ok breakfast. A little run down, unorganized front desk, no free internet, rooms offered first in ground floor were dark and did have twin beds despite having booked double bed. When we got moved the second day to the upper floors the rooms were much better. No standard rooms have sea views but look at the run down central suite structures and the (nice) gardens. It is a far drive for restaurants and bars.
Peaceful. Food very poor. No entertainment.
Very quiet part of Seminyak. Perfect if you want to be away from the busier parts of the beach. Rooms were a little on the dirty side and lots of insects at nighttime. Far away from the nightlife.
The hotel is situated in beautiful Balanise style gardens and right next to the beach. We did not swim at the beach (the beach looked rough with a bad rip) but used the pool all day. Pool side menu was good and reasonably priced. Loved happy hour(s). It is a shame that people reserve a sun lounge all day by putting a towel on it. Can't beat them, join 'em, I guess.
The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.
The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful. The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.
Beach and central location Small bath room
Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.
Good breakfast, great pool, close to beach & city center renovation on our floor, dirty
My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.
Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.
Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel
The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time. The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.
Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes. Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.
The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again
Rooftop was nice, it is just next to the beach, central. The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.
Bathrooms poor, broken shower head, dirty floor tiles, sqeaking door.No atmosphere around the pool.
The rooms are very large with all comfort,sittigroom,kitchen corner,large bedroom,nice bathroom.very nice staff. .You need transport to do shopping,a bit far away from shopping area.to have to pay for wifi internet in the room.
Great location, overlooking the padi fields and away from the traffic madness. Very comfortable and all we need. Friendly staff. The food is not very good. Room cleaning inconsistant, always had to ask for towels & drinking water.
The staff are lovely. The hotel is only 12 months old and is already starting to fall apart. The pool seems dirty and murky. The rice paddy fields next door look pretty but the guy who starts banging his tin lid at 5am to scare off the birds is not! Way of life, but not ideal if you are looking for a good sleep.
The hotel staff is very nice. When we have some requests, they can respond promptly. It was little bit far a way from the hotel to beach. It took about twenty minutes by walk.
sun baking, swimming, Breakfast was not fresh, not much variety, pastries were old, staff could not speak english (very hard to communicate), our room was full of ants (we had to empty our luggage every day to get rid of the ants), after 11pm room service was no longer available.
In room jacuzzi (mini pool) Mosquitoes mosquitoes and more mosquitoes
We arrived after midnight, and were really tired and wanted to crash on bed immediately. However, up on lifting the comforter, we found multiple stains on the bed, including one blood stain. This was the most disgusting thing I have found in any hotel stay!
Comofortable destinantion close to the airport for next connection, not so far form shopping mall, service level was pretty good.
Cleanliness of the hotel.Very helpful staff team. The location.
Near the airport , local shops and restaurants and a good place to relax. None
Hotel is very close to the airport for an arrival/ departure night and offers simple, clean, 'good value' accommodation and facilities.
swimming pool and the spa very good better than outside spa,the spa price also not expensive... location poor.....nothing can shop after nite life......
The rooms were great and the staff was exceptional. Candy organized our family a cooking class that was one of the highlights of our trip. The rooms were clean and comfortable. The location is great and close to the beach We don't have really anything to complain about
Great hotel, especially for the price. Rooms were clean and the staff was very friendly. Pool was nice and relaxing, quick less than 5 minute walk to the beach and close to restaurants and shops. Would definitely recommend.
Clean, lovely breakfast area and buffet, pool recliners always available, no towels left on chairs for hours so no-one else could use like at some hotels. not met at entrance when first arrived.
Location is very central,close to the beach,2 min with Vespa and 5 min walking distance.Shopping,restaurants,and night out places are all nearby as well.Very friendly staff,nice modern decoration,large hotel(was impressed,thought it was smaller).Breakfast is also complete,very international.Nice swimming pools,relaxing. We had to stay 3 days in a Suite before we moved into a standard room and there we had just one problem:the bathroom.Suite was large,nice,quiet,but the bathroom had poor light and the bath tub was clogged(we asked to be fixed,but apparently it didnt help whatever they did).The Standard room was better.Had a large shower and the light was good.
The hotel staff were courteous. The breakfast - very oily food and not much choice. A lot of flies and coffee hosue is just in front of main road so very noisy.
location and atmoshpere No king size bed avaialble although already put my preference.
Good for surfers not good for families beach club is a joke they have 6 sunbeds!!' Really noisy no soundproofing
The hotel was very clean and well maintained We booked a king bed and on check in were told they didnt have any - no room for compromise