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the room, the view from the room not enough capacity at the pool for a large amount of guests, not enough sports in the shade during the day at the pool
Beautiful setting, excellent and friendly staff. clean rooms. Good snorkling and swimming. Excellent laua excellent food and show. Resturant food could be better.
Brilliant location, nice views, good cultural activities. Disinterested staff, confusing parking, excessive resort fee, underwhelming club lounge, poor elite recognition.
Staff was exceptionally helpful, even trying to assist with a rental car issue. We had a "garden view" which still had some partial views from the balcony, but only had one chair and not a lot of room for more. Location was great as there were several off premises dining options. The hotel no longer has a beach, so getting a chair on the beach was not an option. Snorkeling at black rock was fair, as the fish life was not abundant and it was crowded. Drinks were inconsistent, with great descriptions but no balance.
Proximity to beach 1st floor family suite - room was not aired well. Had the smell of a closed up space that hadn't gotten opened for a while. Beds not comfortable. Other amenities were good - e.g. bathroom supplied
Hotel was excellent and beach/views exceptional
Amazing location.. Staff were not really friendly. Had to really struggle to find the laundry area in Sheraton. I asked one of the staff he just shrugged and walked away.. I would say half the people were happy & welcoming with "Aloha" other half didnt bother and they just wanted to work to get paid.
Black rock beach is pretty nice, with good snorkeling. Rooms are good-sized. Rooms not as clean as we would like. Bed only so-so. Pool was overcrowded. Restaurants overpriced. "Resort fee" and daily charges even for self-parking.
Location beautiful. $35 daily resort fee. Room was very dated needed refurbishment. Old carpet slow drains.
Great amenities. Black rock cliff jumping and snorkeling right off the hotel beach. Easy access to Lahaina. Big family hotel
Room was functional and large enough great ocean front view. No HDMI Input on the flat screen TV so could play my iPad movies. Bathroom was a bit small not particularly functional and a bit dated. Long walk to the large self park garage at closer smaller lot always seemed to be full
Location near airport. Inside the hotel it was cool but just as humid as outside. Clothes never really dried out.
- 9 out of 10 of the staff members were enthusiastic, extremely helpful, and friendly. - The rooms were well designed and well decorated - The free shuttle rides for anywhere within three miles of the hotel was wonderful. - proximity to airport - The bistro appeared to more like a local starbucks than a place for guests to relax. Quite a few non-guest meetings/gatherings were taking place - particular staff members appeared to be a bit cold and "going through the motions" of hospitality. Not as warm and welcoming as the other staff members. But the warmth of everyone else was WAY more noticeable. - The distance from popular attractions makes this hotel just an overnight stay location for travelers
staff were friendly and accommodating. veryhelpful. Liked that shuttle took you around. not so scenic near airport
All aspects of the Marriott were amazing-clean, friendly, professional and truly made us feel like guests. We couldn't believe the size of the lawn!
Fint med beliggenhet nær strand.Lyst og trivelig rom med grei terasse.Nydelig utsikt over havet. Lite bad med altfor smal hylle til dusjsåpe og sjampo. Ønske om sol på terassen.
Beliggenheten var optimal med tanke på at det lå på stranden, i tillegg til fasiliteter som golf etc. I tillegg virket det som stedet det ligger på (Lahaina) kanskje er det beste stedet på hele Maui. Anbefalles på det sterkeste. Personalet var uklanderlig. Problemet med Hotell bestillinger her som eller i USA er at totalprisen er vanskelig å gjøre seg klok på vet bestilling utenom hotellet. Det er så mange skatter og avgifter som for en nordmann kan virke skjult, og jeg er pr i dag (venter på svar fra kortselskapet) fortsatt ikke helt sikker på hvilken pris jeg betalte...
It was a nice $200 a night hotel. Unfortunately I paid $600 a night The valet took 15 minutes to get our car and I had to ask twice to get the car. Two of the three elevators were broken so we eventually carried out bags down 5 flights of stairs after waiting 10 minutes. The bartender used his hands to put ice in people's glasss.
room service was awesome...food outstanding. Front desk personnel were very friendly and accommodating. Went to Japengo for dinner...sat us in the lounge area...even though the lanai was ready for seating and to catch the sunset...were told it wasn't open yet although hours of operation stated 5:30...sat with our backs to the water and couldn't see the sunset through the bar...after 10 minutes about 20 Japanese tourists were seated in the restaurant. felt shunned. The floor/carpet was dirty in our room (201). Nasty stains (by the nightstands and throughout the floor) we wore slippahs in the room! Coming from Honolulu, expected more. We were on the second floor and couldn't sit on our lanai since the people next door were out there smoking cigarettes and it smelled disgusting. For $400/night felt ripped off! Also feel parking should be a couple dollars a day...not $16! Then an additional $30 hotel fee???? Hyatt residence club employees were shoving the "timeshare" experience down our throats! Didn't spend that kind of money to try to be persuaded to purchase anything.
* People/service was great! * View of ocean from room was wonderful * always restocked amenities everyday * very clean bathrooms, room, lobby, etc. * Food was very good Everything was overpriced, but we were in Maui, and Hawaii is expensive ... getting there is only the beginning when it comes to spending $$$$
The room, the staff, pool, location Dont think that guests need to pay for sofa or seet on the pool.
Lots of hidden fees. Overpriced food and drinks. They would not give me a complete bill when I checked out. Cost to park my vehicle!
Top shelf overall. The beach. Too much coral and rock.
The view was stunning, and the amenities top notch. That I was unable to stay longer.
The design of the resort: the pools, the waterfalls, the wildlife lawns, etc. The staff are consistently nice and patient, the shuttle service within Ka'anapoli area, the size of the rooms. Compares to other resorts in the area such as Marriott and Westin, Hyatt's rate is very reasonable about average of $350/night. Son'z restaurant food was terrible for 5-star, fine-dinning categorization. The popcorn ceilings in the rooms can be upgraded. It has no beach - we'd have to walk further the Marriott resort for the beach. Hyatt should do a better job enforcing the no-smoking policy on floors designated as non-smoking floors, it's never pleasant to be out on lanai and having to deal with someone next to your unit smoking up a storm.
I liked the beauty of the resort. All the flowers and the way the pool was designed. Very beautiful grounds. The rooms need to have some upgrades done. Get rid of acustic ceilings old and outdated. The door to the bathroom at the bottom was chipped up and discolored. Moldings in bathroom needed to be recaulked.
Wish I was still there. I left my camera charger in the room. They shipped it back to me. Loved it and would stay again if I can.
Nice room, cleanly, beach front, nice pool area and not too bad a price for the area...being close to Lahaina was great! The hotel room we stayed in was a bit of a ways from the lobby and we had to walk through a row of shops to get to the front, but towards the end it wasnt that bad being away from commotion. The breakfast was expensive for what was being offered. It wasnt bad, just not worth $30/person. Parking was $18/day which hurt after we were there for so many days.
Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc It was perfect
I saw reviews about the spa in travel & leisure magazine. And it and the staff met expectations. They were amazing. Also, the hotel itself is beautiful!! The restaurant staff and the guys selling the Maui Jim sunglasses need some training on customer service. They were pretty rude. I was able to avoid the wait staff by eating else were but the towel sunglasses guys I had no choice.
They lost our reservation! We ended booking at another hotel.
The flamingos and swans were absolutely beautiful. The pool was a little cold.
The resort is beautiful, I had a mountain view (the cheaper rooms) and the view is still amazing. There is a new shopping plaza immediately next door with restaurants and ice cream shops. Great outdoor pools. This resort is not cheap, which is okay. What is not okay is you have to pay to rent a crappy plastic chair to use when sitting at the beach. And then you have to pay additional money to rent an umbrella. And if you want to sit in a shaded seat by the pool you have to pay for that too. Totally bogus.
Love the location and the surrounding facilities, mall, restaurants, etc. Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
Beautiful grounds and facilities. Great service and within walking distance to many restaurants. Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
Everything! Walking distance to Kaanapali Beach,, Whalers Village, beautiful ocean view room, beautiful shower, strong A/C, comfy bed, clean gym and friendly staff! N/A
Had a wonderful time at the Westin and would go back. The staff was awesome. They had a mini fridge in the room which worked out great for us. You can go snorkeling right off the beach at the Westin. Whalers village is right next door as well. The only thing we didn't like was that there wasn't a table in the room. There was a desk but not a small table to sit at and eat a little something the two of us.
We were able to come to Maui on short notice. The westin exceeded all our expectations
Close to the airport with easy check in. Cramped rooms, overpriced for what you get, recommend for business travelers only.
the Internet did not work, the shuttle could not pick me up.. no restaurant after a certain hour at $157 a night this is a rip off...
I loved the green filled courtyard and gazebo with an ocean front view, and the pool on the roof. Decent coffee in room. Also, I liked the movie rental kiosk. I didn't like that the rooftop pool had to close when the rooftop restaurant opened, at 5pm. Disappointing for the kids, and I didn't look/notice if the times were written on the website,
Nothing Staff was rude and to overcharge for anything else that was not specify in the reservation
Large room beautiful view room beside elevators and still cost $310/night No airport hotel shuttle provided
Upgrade... Towels look old... Found cockroach in one of the beds...and curtains are stained and ripping! Just needs to be up dated
cool room Front desk didn't have my reservation. Many homeless people loitering around place, the room smelled weird.
The staff was nice, AirPort shuttle was good. The location is poor, the beach is not well suited for swimming, the place desperately needs renovation. Stay in Lahaina or go camping instead.
Hotel was convenient to airport. Hotel is older with few amenities. The beach is in the harbor so the water is not very clean. I only stay here if I fly in a day early or fly out a day late to save on airfare while using my timeshare. I could not imagine staying here as my primary hotel for a week or more. Internet is very slow and room was musty/damp smelling when we checked in. There were fans in the hallway blowing into another room to dry it out. Could have been from the high surf a few days earlier.
Convenient. Comfortable. I liked getting asked preferences ahead of time and text responses back. Extra fees--resort fee and parking fee.
Convenient, very close to the airport, overall it was fine. Hertz rental car is located inside the hotel lobby so can get car right there if rent from them. Even though pre-paid for rooms via booking.com and tripadvisor.com, was charged "resort fee" by the hotel upon arrival in addition to what had pre-paid. Shuttle to airport does not run after 9pm and only runs on the hour. So, if arriving late like us, have to get a cab. However, a cab/minivan with the 6 of us was only $12 to the hotel and many were available at the airport. Also, Hertz rental car does NOT offer a shuttle back to the airport and can't use the hotel's unless spent the night before.
hotel was right on the waterfront rooms were old, smelled like mildew
Excellent location - the inn is right on the beach. Resturant next to the inn was no problem. Easy to get to other beaches in Wailea and no parking issues. Rooms are small but clean. Microwave and fridge perfect for early breakfast before climbing Haleakala! The air conditioner made this horrible sound as it cycled through and would wake us up. Other then that it was perfect for our needs.
Thirty second walk to beach. A/C Was hanging over the bed. Room was small and smelled like mildew. Be prepared to go to sleep late and wake up early from noise from restaurant, neighbors and parking lot.
The customer service was expedient and very pleasant. Maui is very expensive but this is a very economical choice. You get what you pay for. Just real happy the rooms are air conditioned, it was hot! It was small and a bit old but good enough for me. Hey, I don't go to Maui to sit in my room all day and night.
They make it look a lot better in the pictures than it actually is, not very good for what I paid
Walk out and you are the best beach in Maui, according to locals. Great happy hour at 5 Palms. Unfortunately they have not updated rooms. Noisey a/c and really small rooms.
Very comfortable bed with convenient fridge. Can borrow beach towels at the front desk. Steps to the beach which is very clean and smooth. Loved walking the beach and going for swims the whole week i was there. No life guard, Coffee machine in room takes 4 cups of water and makes 1.5 cups of coffee. Bathroom is dated. The shower head looks like a $10 special and they need to do a better job cleaning up the ceiling which often has spiders nests. We moved rooms (from RM 102) as first rooms had cockroaches and the 3 electrical outlet had 1 of 2 sockets not working. Maintenance was not able to shut down the power to the room because electrical box was not marked. While changing the socket the maintenance person shorted the socket and burned the new outlet. Replacement room had no bathroom fan. No space in main lot to park our car.
This is located on weft side of Maui 50 steps from excellent sandy beach. It is a 50s style motel and rooms are small. Two very good restaurants are a 2 minute walk away. (Not affiliated with the motel). Very plain vanilla but good location. South Kihea Rd.
location, comfy bed, fridge & microwave in room, beach towels at front desk, laundry facilities useless in-room safe
The location is great. The hotel is less than 100 yards from the beach and approximately 25% of the rooms have an ocean view. Rooms are very clean and the beds very comfortable. The location is nice just outside the main bustle of Kihei but only 2-3 minutes drive from the restaurants & shops. The hotel is a great value for dollar. The hotel shares a parking lot with Sarento's restaurant and several of the parking places are reserved for the restaurant's valet parking and that is fine. The problem is that if you even think about parking in a Sarento's spot, a restaurant employee will be in your face before you shut the car off, but neither the restaurant or hotel says or does anything about restaurant patrons (wishing to avoid the valet charge) parking in hotel spaces.
Oceanfront! The beach is gorgeous and great to have the 5 Palms and Sorrento's restaurants on either side. Free parking and wifi. Though the room was small, it was air conditioned and the bed was very comfy. Would recommend the Days Inn in Maui to anyone traveling on a budget! Small room. Could hear our neighbour's through the walls. Though the AC unit helped drown them out.
The area that we were in we like to be there as close to the ocean nice rooms The AC unit was loud
The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.
Amazing service! Perfect for our honeymoon with exceptional service, great location, beautiful ocean front grounds.
Food was excellent.
The location of the property is beautiful. The service left a lot to be desired -- not what you would expect from the Ritz-Carleton. In fact, we were so disappointed, we checked out after two nights and moved to a different hotel.
Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular. Beach area was nice and secluded but small.
It was a great experience staying such cozy resort with excellent restaurants and location. N/A
location - windy and rainy part of the island
Stephen the valet set the tone from the moment he opened my wife's car door, escorted us to check-in, and down to our pool terrace room. His courtesy and hospitable attitude was echoed by the front desk, concierge, restaurant and housekeeping staff. Comfortable King bed room included a chaise lounge, desk, bench at foot of bed, huge LED TV and spa bath. In room coffee/tea and fridge for our own snacks/drinks. Clean clean clean. Excellence and luxury throughout. Amazing shore, pool areas, walking trails... Peaceful location above the fray of the more populated costal areas -- but only about a 15-minute ride to Lahaina with its lively stores, restaurants, and harbor activities, We know where we will be staying on Maui. Bravo! Nada!
Friendliness of staff, club floor with lounge access, quality of food, comfort of room, ultr cleanliness of room, luxury of hotel
very nice room, well maintained and handsome grounds, friendly and efficient staff, beach access good, nearby snorkeling good. very long walk to hotel room. Although minor, but had coffee (latte) in hotel. Ouch- was bitter- i suspect very inferior beans that were also over roasted. I disliked the coffee so much that I didn't eat or drink anything in the hotel. I rather went to all the other nice restaurants nearby.
Large well-appointed rooms...gorgeous beach. Concierge team was excellent, especially Shelly.
There is simply no better location in Maui Activity concierge was not really ahead of its game
Huge room. Gorgeous views. Huge tub. Beautiful tile work. Big kitchen. Washer and dryer The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!
The view and the pools are very nice and I was impressed with them. The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.
Price and upgade
This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return Everything
Our one bedroom unit worked well. We ate in or out as suited us. Nice 3.5 mile beach trail starts in a park just south of the property; good for running and walking, but could be contested in spots. we had full access to the timeshare immediately south, and frequented the happy hour at their beach/pool bar and their lounge chairs. Grounds were lush and attractive. Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.
The entire resort was really well maintained, had an amazing view of the ocean, liked the fact that the patios were huge. Really close proximity to the beach. Convenient store inside the resort was very useful and had good breakfast. Even though the resort itself was really well maintained, the unit itself was outdated and had issues like the TV remote did not work, patio door was broken and hard to open and close. Kitchen was very outdated as well.
The 1 bedroom condo units are very spacious and well-designed. You feel like you're living at the beach rather than escaping your room for outings. We did not hear any noise from nearby units except when the maids were moving patio furniture to clean. Our unit could have used a larger living room TV (approx. 25in CRT) as it was dark by 6pm and we just wanted to watch a movie at night. (TV size varies with the individually-owned units.) It was particularly nice to have a washer & dryer in the unit.
Friendly staff. Everything exceeded our expectation
Beautiful accommodations, great location with amazing beachfront access. The condo units are very well stocked with supplies.
I liked the location, the comfort and spaciousness of our room, and could appreciate the efforts beiing made by the property to upgrade its facilities. I did not like the fact that we were not informed prior to arrival that construction was going on. To be fair, the hotel reduced our rate after I complained.
The moment we walked into our condo and saw the view, we fell in love with the place. The ocean view with the neighboring islands were amazing. We saw a sea turtle grazing on some seaweed just a few feet from our lounge chairs. We also saw a whale breaching and splashing around from our balcony. The interior was very nice and well kept. The appliances were new, the countertops were recently upgraded from the looks of it. They had everything that you needed to make yourself comfortable in the condo. We never needed to get anything else except food when we were there. It's also very affordable compared to other places. The only thing we can criticize was the size of our bed. They only had a full size mattress and I felt a bit cramped with me being 6 ft and my wife in the small bed. Other than that small detail, the place was just fantastic.
Kannapali Beach Club was very clean, great food, great beach, excellent FRIENDLY staff!! Would definitely stay there again!!
excellent front desk staff; liked ability to grill, full size fridge; added reservation to our timeshare exchange we thought that the parking fee was high
Very nice hotel. We liked the stay, it is a beautiful there! The beach near the hotel was not very good.
Big rooms with amazing view! Good price! Some of the staff seemed a bit lazy and not what you expected others were really good.
excellent beach front location. easy walk into lahaina town. clean, comfortable, well decorated, friendly staff.
Reasonable location, a small pleasant walk to the main shopping area. Value for money given the cost of many places in Maui The beach at the front of the property is poor, and as we didnt have a car the nearest decent beach was a 30 min walk away. The pool at the resort is small. The room was clean but kitchen fittings were dated.
good location and room size for the price very dark lobby. looks gloomy
we enjoyed it very much - the bonus was being at the beach and listening to the waves hit the beach.
Very nice staff, very close proximity to the beach, very clean, beautiful decor No free internet (also no wireless internet) available; Internet use added $10 per day to the cost and in this day and age Hotels should have wireless for free. I travel a lot, work online and had to do work, though technically on holidays...almost every hotel I stay has free wireless, Lahaina shores does not! It maybe the only reason not to come back as I loved everything else.
That they made me feel as comfortable as possible.
Location and price electrical outlet next to sink did not work.
Great location and nice facilities for the money The restaurant next door was very noisy at night as they had evening shows that lasted quite late