We liked the closeness to the centre of Istanbul Old televisions in use. I stayed at Holiday Inn for my first night. Accommodation far superior.
Best Location, very near from Taksim Street , vary nice rooms and all the staff speak good english. Simply i had very good time. i can not remember any thin bad about Hilton istanbul.
The size of the room. The view and the pool The hotel is old needs renovation
The booking was not known to the hotel staff.
10mins walk to Taksim square, good facilities, quite and classy Some staff were not as welcoming or friendly as you would expect in a 5 star hotel
The hotel was in a great location. Food was wonderful. The staff were friendly; however, the staff in the Izmir Hilton were friendlier. The room and hallways smelled of smoke despite the no smoking signs.
Hotel staff were very friendly Food from room service was very bad.Did not taste fresh at all. wi fi should be free.
Very nice hotel, great view for the fireworks, very friendly staff, convenient for the conference center located just beside
Room Service was excellent and the location is perfect
the sea view was perfect also the restaurants was very much clean and beatiful I did not like the room , they gave me garden room in the mezzaneen floor ,the last thing I was expecting to stay in mezzaneen floor at hilton , it was very deficult to change the room , that is why I advise every body likes to have sea veiw to ask that before reach to the hotel , also there were no hot water in the bath room and air conditioning was not working propeply
comfort and quiet of my room Breakfast too expensive for those who eat lightly.
Everything was class act. Staff, luggage storage, room, cleanliness. Gym
Location, Services , Landscape, hospitality, Gym , rooms, food
Our hotel was large and spacious with nice view and one of the best bathrooms I have seen in a hotel yet... Completely recommend.
Very nice spread for breakfast and lunch. I stayed at the Grand Hyatt Istanbul for business. Upon arriving at the hotel, I learned that the hotel had incorrectly booked my reservation for two extra days at the business rate (I had booked 2 days at a lower rate, as I would be staying for leisure and did not want to pay the higher rate paid by my employer). Rather than fixing this, I was told to deal with it with my agency, even though I had a copy of the email confirming the length of my stay. For a 5-star hotel, this is an okay option--nothing special compared to others in the city. Most of their hotel staff are nice, but many (especially reservation and reception staff) are fairly complacent and could use a refresher on etiquette and courtesy.
Staff friendly , concierge service giving good guidance ,room service excellent , reception very good .i would love to visit it again. Breakfast can be better
Every thing about this hotel was perfect; service, design, cleanness, amenities ( indoor and outdoor swimming pools,gym,steam room) the room is perfect with amazing views. Professional and very friendly stuff. Thank you!! Mrs Bagum at the reception. None
the logistic aspects
Staff were most helpfull even with language difference. Specific recognition to room cleaning staff - Room 526 - outstanding! No
Good central location and convenient basic breakfast included in package. Windows with excellent isolation for street noise. Lights in room too low. (no actual ceiling light to brighten the room)
Location is very close to Metro station. the room is nice and comfortable. The hotel tried to charge for everything. The staff wanted to apply extra charge for my 7 year old son even though we didn't require extra bed and breakfast not included. We also called to ask for a late check out & no extension was given without paying 50 Euro. The front desk staff was also not very friendly when asked for assistance.
the staffs are very friendly and helpfull. Guest Relations can help your every special works, gladly. teh services was OK. if you want to be city centre The Ramada Plaza İstanbul is best choice.you can walk lots of centre just 10 or 15 minutes.the subway opposite of the hotel door.provide value for money
The hotel although stated next to Taksim square, needed at least 20-30 minutes on foot in order to get there. We had asked a non smoking room and instead they gave us (with no prior discussion) a smoking room that smelt awful. They did not accept laptop for storage and made us carry it. Very expensive and breakfast was not included.Bath gels not replaced. I would not reccomend this hotel to anyone
I liked there location, the room is very comfort, the area is very nice, save and nice security. only the price,
I have chose the hotel because of it's location close to my business activities. It is good as it is just near by to the subway. Hotel staff is not really friendly. They seem to be bored. Rooms are OK, but allready a bit used out.
i would say thanks to ms pinar mahmutoglu guest relations executive to do confirm and boarding for our tickets so thanks ms pinar no lobby and swimming pool
Location, decoration and friendly staff Just the price is rather high comparing to the same kind of hotels with the same facilities
Nice hotel with beautiful view on Bosfurus South Bridge at breakfast. Clean and confortable rooms. Hotel services are not at level of this 5 stars hotel. Not all staff speaks English and one that loundry service "forgot" to pick up laundry bag.
The hotel met my highest expectations for comfort, luxury and personal service. It was a little out of the way and very pricey, but worth it as a business class hotel. The main breakfast room on the 18th floor was crowded and service was slow. However, the VIP breakfast room (with fewer options) on the 11th floor was almost empty and service was great.
It was my 3rd stay at Point Barbaros. no doubt - my favourite hotel in Istanbul which I visit 7-8 times a year. Everything was just perfect as usual from the very first minute till the last one. We were very sorry to leave.
It is a quite place. The hotel did not have available any disinfectant that I needed for a small size wound, I asked for a farmacy service but they were unable to provide it. A friend of mine left at the reception a button belonging to my jacket providing my name and asking to deliver it to me. The staff never informed me neither delivered it to my room, besides when I asked a few times where was my button they claimed that it was never given to them. Clearly they did not care and threw it away. I consider all this an extremely poor behavior particularly in an hotel that claims 5 stars.
Exceptionally helpful and polite staff. We arrived during the recent demonstrations and the staff went above and beyond to ensure we arrived at the hotel safely. Food at the restaurant the best we ate in Turkey. The combination of fresh boutique hotel style and staff attitude make this a place that would excel in any city. Nothing.
Breakfast is super and the view marvellous Room is quite small but clean and sufficient
Staff was great and helpful,location was super and a wonderful see view
The very professional manner of the staff - efficient and cheerful. Also, the dining area and bar were in a simply magnificent site, on a terrace with panoramic views of the Bosporus and the old city views a No - it was superb
dear hard for me to stay agin becaus front desk very rude and not showing any sence of respact to rthe gust why tay not having training staff and some engilsh speaking
no free internet service
Everything was perfect. I do not have any complaints.
This is a regular 3 star hotel! the 4-th star... is not there renew it!
The cosy athmosphere of the hotel and the welcome of the staff.
It has great location for the purpose of our visit. Friendly and helpful staff especially at the bar and the housekeeping. Decoration, especially the lobby.
Please write at least 15 words
- nice room- free internet access- nice location lack of bathroom amenities (shampoo, shower gel, toilet paper) - no towels hanger in the bathroom - no hot water in the bathroom the night we arrived, limited choice at breakfast and poor variety- nice DVD player in room but no DVDs available at the reception desk- Air con a bit noisy- couldn't get any snack at 9 pm, kitchen was already closed- no room service available at night- poor recommendation from staff for sight seeing, restaurants... etc. - poor responsiveness of staff when asked for advice
Hotel was in a nice area, with plenty of good restaurants close by and was definitely the cleaner and more trendy part of town. Hotel staff were polite and service was attentive.
I like the staff and the design of the rooms I have booked king deluxe room but was upgraded to suite when I arrive because I ask for twin beds which is not available in rooms the lobby was small and have the breakfast buffet too
Execelent,just only breakfast very poor Very poor breakfast.
The service as well as the location which was near the high end boutiques. The small bathroom and the fact that there were no other facilities like sauna or a large gym inside the hotel
Prime location - worm welcome- free wifi- friendly stuff - helpful people Thay need to take care of some breakfast food and wash
Close to Nisantasi and in walking distance to sea. Hotel staff very friendly Expensive rates for breakfast
Comfortable rooms and modern design of the hotel. Breakfast is excellent. No wifi in rooms, no coffee and tea facilities in rooms
massive luxurious rooms with rain shower, cd / dvd player, plasma tv etc
Position of hotel was excellent and the decor was beautiful and stylish.
The hotel is far away from the old city .Paid 30TL for a taxi to go there. It is far away from turist atractions.
The location, and convenience. I stayed in room 210 and this room did not have a window to outside.
Comfortable large room; nice ambience, centrally situated. I have stayed here before and like it very much. sometimes difficult to get a taxi, but staff always helpful.
I took my girl friend there for here birthday. I booked because of the room and location. The room was perfect but to my surprise the Spa was open and was excellent. The best part was the food was fantastic, the morning breakfast was all you could ask for in the traditional Turkish Breakfast and more. The evening dinner was just as good, food was delicious and creative.
The Sofa istanbul Hotel was a very good experience in that it offers excellent facilities and spa.. The staff are cordial thought receptionists are not too helpful but above ok... The rooms are good and the location perfect. Cleanliness is very good... All in all above very good in most items... the 24 hour anywhere/anything is great really... I cannot say that I didnt like anything... I actually enjoyed most of the things I did...
Helpful reception, modern hotel, wellness center, good quality of food;located close to the Bosphorus ( had to travel ti izmit next morning) Poor language skills of people serving in the restaurant, noisy hotel located next to one of the main trafffic arteries,
To have more vegetarian options in the breakfast
pleasant staff Some staff did not speak English
Though we were 2 persons staying in this room, cleaning stuff was only supplying 1 towel and we had to ask for extra towel all the time!! For 3 nights staying in this hotel the soap and shower/bath kits were never changed!!!
the design decoration the scent price ?
friendly and helpful staff . Close to Taksim by walking distance . There was a Shawerma place right 100 steps up street which had a very tasty and cheap food. Hotel didn't give a five star impression , and it was located in a very low class area. Hotel was surrounded by a lot of mechanic shops which didn't look much good.
The rooms were clean and spacious, the front desk was accommodating and helpful. Concierge understood exactly what we wanted/needed and recommended accordingly. The area is run down and awful! It's halfway up a hill, there is nothing within comfortable walking distance. It is in the middle between Taksim and Nisantasi, which are both great, but that middle area in itself is terrible. It's neither a business, residential, shopping or tourist area.. Oh and getting a Taxi to agree to take us to Harbiye every time we were out and wanted to head back was a nightmare. They hate going there because of the traffic. We visited the spa, our massage was wall to wall with the gym, actually you had to walk in and out of the therapy room THROUGH the gym. 1. it was noisy, 2, it was COLD! especially after being wet from the Turkish bath, 3, the music in the therapy room had to be really really loud to cover up the gym music.
The reception and the restaurant is well done in design and service and amenities. The spa room is amazing, and the staff are the best trained as I have witness I was shock when I was charged the bill at the time of booking, I thought the practise is to charge when I check out. This is very unacceptable.
the rooms are modern,spacious and comfy
Nice Hotel - great rooms Taxi drivers do not know the place - difficult to explain how to get there as Taxi drivers do not speak English
comfortable - good service
The room is large and in excellent condition, equivalent to 5-star international business hotel. Hotel staff at reception was not very helpful and adequately eloquent in English to answer our queries. There was not even an attempt to help us hail a taxi when we were checking out. Also, hotel is definitely not 200metres from the Metro as stated in website. The walk is about 10min.
The staff. Always with a smile on their faces eager to assist in anything from a glass of water to a full day planing
the rooms were gr8. the staff was the best ever. loved,loved and loved the hotel. close to everything.
good locatiom very clean but room was small
the staf, you have to bage them to get what is your wright
Location and staff The breakfast Large comfortable rooms Front desk manager Crowded part of city with taxis hard to come by during rush hour