Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
Old furniture, bad smell. This is not 5-star hotel for sure.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
Helpful staff, good food, comfortable room, ease of access to airport
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
Ideal situation/location of hotel. Reception staff initially not very welcoming.
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
The Hotel was very clean and modern. We were in Greece for 17 days and the Marin Dream Hotel was by best the nicest hotel we stayed at and not by any means the most expensive. Great value.
excellent location, full breakfast, clean room location, could not use balcony
we liked the location being near the centre of the town and the harbour, the rooftop terrace with the views and very nice meals, the staff who were very obliging nothing that we didn't like
Location. We stayed in Heraklion as a transfer on our way to Santorini. The hotel is excellently located between airport (arrival), city (eating) and harbor (departure).
location, staff, breakfast, free internet in lobby
Very helpful staff. Very close to both ferry and bus station.
The cafe facilities for breakfast and snacks and the quality of the hotel. Walls maybe need more soundproofing as a neighbour's TV was very audible.
Everything. The staff was polite, friendly, and extremely helpful. The hotel has a polished, sophisticated feel. The rooms were 1st or business class quality. The price was good.
The view over Heraklion Harbour is fantastic ! Just five minutes to walk to get our ferry... And the staff was very kind.
Very well located, nice views and nice staff. The breakfast is higher than the standard in Greece. Muy bien situado, buenas vistas y buen servicio. El desayuno es mejor que la media en Grecia As everywhere in Heraklio, parking is a nightmare. Como en todo Heraklio, aparcar es una pesadilla
Location is great for an overnight budget hotel. Great location in Heraklion and close to the airport. Beds are very hard and uncomfortable. The breakfast buffet is awful. Imagine waking up to see pasta for breakfast. No juice just sugar flavored waters.
Personalen var mkt hjälpsam och trevlig, läget på hotellet var toppen, prisvärt. Man hörde allt som hände ute i gången/trappan, alltså inget bra ljudisolerat..
Hyggelig betjening, good value!
Helt ok. Hjelpsom resepsjon.
Sentral beliggenhet. Dognbetjent resepsjon. Ikke ga seg ut for aa vaere noe mer enn det var. Svarte til forventningene. Beliggenheten foerte til mye nattestoy.
Var der bare ei natt, likte godt at det var aircondition. Og godt med vannkoker og kaffe/te.
We didn't like our room at all, because it was full of cigarettes smell (we asked for non-smoking room) and without a real window. So - no fresh air at all! The location, service and breakfast were good & staff - friendly.
Good breakfast. Rooms were nice, but balcony was in poor shape / not very appealing.
close to port noise, size of room cleanliness, location on main road
Location near the port and the bus station
Our welcome and the cleaness of the room Our room did not have a outside window, would not have liked to stay in that room moor than one night
Innkeeper gentleman was very concerned for our well-being. He was a welcome sight after two days of sight-seeing. Cleanliness was topnotch. Room was spacious. Plentiful breakfast, too. Well, being from North America, it's always a challenge to adjust to shower sizes here.
we chose it as close to the port and it was
It was perfect, that there is wi-fi in the hotel and I could use the internet. The breakfast were not so good.
Very friendly and helpful concierge who did everything he could to help us in whatever we needed. We did not ave access to out room until after 5pm - some 5 hours after the official check in time !!!
Younger man at desk was only staff member who spoke English & he was nice. Location close to port was convenient Surrounding area not great....very basic room, but adequate. No breakfast or wi-fi