Grand Hyatt Shanghai

We came to the hotel to celebrate my fiancé’s birthday!

Great stay in a perfect...

We came to the hotel to celebrate my fiancé’s birthday! 🥳 Thanks to Alex and Jenny we got a lovely corner room on the 66 floor with amazing view. Everything was clean and comfortable. We really liked the big bath and the big bathtub. The service was exceptional. The was as well very good, big and tasty. It was great stay!

Most things

Asked for river view but Rita not really a river view

Exceptional

Most things

Asked for river view but Rita not really a river view

I really liked the view of the second tallest building in the world, The property was convenient to local sites and good food.

Nothing

Wonderful experiance.

I really liked the view of the second tallest building in the world, The property was convenient to local sites and good food.

Nothing

Good

Superb

Good

Superb

Good

Superb

Good

Superb

Good

Amazing hotel, very impressive! Comfortable, very clean, fantastic breakfast and a wide choice of good restaurants and places of entertainment!

A little miss-understanding that was immediately resolved by the manager Pablo Padilla.

Great view on Level 79 with River view. We can see all attractions from our room. Very Comfy and firm bed. Bath Amenities are very classy.

At first the location! It’s different techno modern city in this area. Hotel’s interiors are the best. The skyline views from the lobby on the 54th floor and my room on the 74th were just out of this world!:) The variety of choices for breakfast and dinner was enormous out of the best quality food possible. Loved also the divided spa area for women and men, pool was also nice, not to gib though. The fitness area was a bit small, but with an outstanding view through floor-to-ceiling windows over the city and the Shanghai tower:)

Since the hotel is far from new, the pipeline is pretty tired, so you may experience unpleasant smell if you don’t close bath’s and sink’s drains after every usage.

I recomend fully

Nothing

Location was the best

Too crowded

the variety of the breakfast for similar category of hotel is poor. langham hotel xin tien di has better food , intercontinental in hangzou has much better variety . Fresh fruite joice is important, lack of fresh Japanese shashimi and sushi.

1st floor lobby to have some chairs

The magnificent view from high floor. Breakfast was of excellent quality. The grand marble bathroom. The friendly front-desk staff. The cute robot who delivered items to my room.

The location and the reception staff was helpful and friendly especially MR Allen and Ms April , thank for all staff and sure i will stay there again

I like everything

Convenient, clean. Friendly staff. Will stay again next time in Shanghai

Nice high rise hotel with wonderfull view. Good comfort for reasonable price.

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Location, view, room

Restaurant choices less than in the past

Location

view

No self service for drinks during breakfast

Great location. Breakfast in lounge was nice, it gave a good start to your day. We also enjoyed evening cocktails at lounge. Room gave majestic view to Bund and surrounding areas.

My room was on the 79th floor and the views were absolutely breathtaking!

Great location, stunning views, very clean, good service, great choice of F&B

Could be more efficient with the check in and check out process. There always seemed to be long queues

Beds snd bathrooms amazing. Views were superb

Nothing

Fabulous location

Views. Helpfulness of staff

Bit far from traditional areas

Amazing room and of course amazing view!

shower Location Bed

Room is a little small Furniture and set up are a bit old

I’ve been on business trip to Shanghai over a month, and have stayed in three different five-star hotels around this area - Grand Hyatt tops all of them. What stands out is the staff service at Grand Hyatt, I’ve met many very friendly, courteous and helpful staff in every part of the hotel: reception staff who recognizes me and greets me every time I walks past the front desk, reception staff who helps me check the invoices properly and make sure I get discount for laundry services as a member, when i need help ordering food delivery (I am a foreigner, I can’t pay through the China app), a very helpful reception staff assisted me with it and the concierge brought it up to my room, etc. I can go on with many good examples, but this is the hotel that makes me feel like home. Excellent team with top notch service! PS: I love the gym room, it has the best equipments amongst the hotels I stayed.

Nothing.

Good location, great view

No coffee machine on my arrival

view on the Bund, staff, location

Pool

Good location, staff friendly helpful

No have

Location is convenient and the view is amazing from the hotel rooms located in top floors and the bar

The price could be cheaper. It is quite expensive rate per night taking in account various alternatives in Shanghai.

Great location in the heart of Lu Jia Zui financial district. Room is very comfortable and clean, and I get a very good view of the city from high level. Gym facility is good, and I enjoyed the piano bar on level 56, as well as the tapas bar at the top of building. The note meets my expectation of a 5-star international hotel, excellent stay!

It was extremely busy during summer time, with a lot of local family travellers. The hotel reception on level 54 can be too crowded and noisy at times. Perhaps that would have Impaired the classiness / elegance of the hotel ambience, especially for me as a business traveller, as it felt as if I’m in a local street market.

Good location Friendly staff

Changing elevators every time we are in and out

Stunning riverside views from the room on the 76th floor. Great location in Jimao Tower landmark, convenient to get to many key business locations.

Everything perfect.

Good location and the building and view are so cool.

Hotel is in a good location for the IFC and surroundings. Worth paying the upgrade to a club room

There was a smell of cigarettes in some areas (even thought the hotel is smoking free).

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breakfast too expensive. the need a more cost effective breakfast option

Gym has a lovely view, good location close to the river, big room and very clean

Lobby is a bit cramped, some restaurants under renovation

The location is nice, but it's the building itself which is mindblowing. The atrium is like a giant space rocket and the views from the rooms are spectacular. The rooms are splendid. We were on floor 81, with peeks of the Bund and the Shanghai Tower. I forgot a couple of silver rings and got them back 2 days later. Also asked the conference center for equipment and got it.

The laundry rates are ridiculous. Paid more for a small laundry than for the room. Not that they lied about it, but it makes zero sense.

They upgraded my room to a junior suite for free. Very confortable indeed with all the amenities. Excellent and complete breakfast. Stupendous location. A pity I could not use the pool.

I found a bit difficult to get my way around the hotel, but that's probably just me.

The suite was very spacious and comfortable. Check in staff was helpful and attentive

Breakfast variety was lacking and food was not topped up

Great location Big room with a big bathroom as well

Great tower, views and nice room. Great lounge with Cloud 9 bar.

Restaurant was ok only

The breakfast in the club lounge was excellent. Good variety and excellent service.

Nothing. Everything was great.

High quality. Both a tub and a shower. Great bed. Great view from 65th floor. Price was comparable to a tacky Shilo on the beach in Seaside, Oregon. Well worth the money. Great end to my trip which was mostly in hostels.

Cups, a pot to boil water, and tea bags in the room could have been provided.

Great staff, when you reached the checkin desk and onwards. Great location for a few days. Then you want to be on other side of Pu river.

45 minutes waiting time for checkin. Don't arrive at lunchtime.

This was high class, but price was comparable to a beat up old hotel on the Oregon coast that I stayed at. People were super friendly, meals were expensive but very good. Incredibly nice bathroom with shower and tub. Great pool, sauna, hot tub. Had a weight room open 24/7. Great location.

liked it all.

Sherry at reception was fabulous. Very friendly, helpful & personable.

Yes!! Fantástic!

Staff not really friendy!

Beautiful hotel in a great location. Lovely well equipped rooms with incredible views of Shanghai! A must stay hotel in Shanghai!

Nothing

Great place in Shanghai. Not a cheap one, but it is a special place. The staff is doing miracle to handle the crowds of tourists and guests at one and the same time. My rooms were at the club level and they were perfect.

Internet - it is a real problem. Definitely not the hotel’s fault, but be prepared for the long download of any page.

Great location and staff in general were helpful. Breakfast was good with lots to choose from. The guest lounge was a nice place to unwind at the end of each day, well stocked and nice snacks.

Checkin was very late which is not acceptable when travelling long distances. Once we got into the room there was still dirty coffee cups within the bedroom area. Quality control of the clean was lacking.

Wonderful hotel in the new financial district of Shanghai. The staff are attentive and professional. The rooms are spacious and you can’t beat the view!

Very good Hotel, Very nice location.

The view from the room. The staff was friendly and well trained.

The bathroom was spacious enough. But it’d be good if the wash basin area was a little wider. I also didn’t like the wardrobe. The doors from the bathroom side was hard to open.

Perfect location, great hotel