Grand Velas Riviera Maya

Food was great. Room and accommodations fantastic .

The ocean at the beach area was rocky and shallow. Need to wear water shoes to go in. Policy on no reserving pool chairs not followed by many guests

Grand Velas Riveria Maya has fantastic facilities all around, with gorgeous pools and the best beach area I've ever visited. The service was impeccable (shout-outs to Bayron in the Zen Grand; Jorge, Ana, and Omar at Chaka, & Dafne and Alexander at the beach, who each went above and beyond), and we felt pampered and at ease for the entirety of our stay. The only spa service we booked was the water ceremony, but it was amazing, and we would've gladly stayed twice as long as we did (about 2 hours) but for our dinner plans. The main reason we chose this resort over other all-inclusive options in PDC, Tulum, and Cancun was the food's reputation, and it was absolutely the right choice. Breakfasts at Chaka and lunches at Azul were amazing, and our dinners (2x Cocina de Autor, Piaf, and Sen Lin) were truly great, too. Next time we do all-inclusive, this place is a no-brainer. Taking everything into account, though, it will be difficult to visit any other property in the area, despite the fact that we love exploring areas outside of resorts and having dozens of dining and drinking options. The overall experience offered by Grand Velas is second-to-none, and we'll be looking forward to visiting again as soon as possible.

The live music during dinners at Cocina de Autor, Sen Lin, and Piaf was pretty cheesy (think clarinets playing Sweet Child of Mine and harps playing the theme from Titanic). The quality of the food, service, and rest of the environs more than made up for it, but management should consider better live options (chill jazz would suffice) or curated playlists. For the money, I expected a slightly better beverage program. The liquor choices are very good, but having cocktail menus (and, preferably, different menus for different bars) at areas other than the beach service bar would be nice, and a tiki bar on the beach would be amazing. In the end, I sipped mostly straight tequila (all great stuff). So, some small areas for improvement, but we absolutely loved our stay overall.

This is the best hotel in Mexico, of course it is a bit expensive! The staff always willing to help and make it the best experience! The food is unbeatable I recommend the "Cocina de Autor" restaurant!

Staff is extremely courteous and responsive! Spa was wonderful. Grounds are gorgeous.

Give guests the ability to run jets/pumps on the plunge pools.

Everything! The place is gorgeous, the staff was amazingly kind and the location is just brilliant. The All-inclusive is awesome, from the mini bar and room service, to the absolutely delightful restaurants that you can visit and dwell on the million options the have for a meal/dinner.

The beach was very Rocky and it had a lot of weed on the shore. It didn't had anything to do with the hotel, it's more of an environmental issue, however it do affects the experience a little bit.

You cannot help the overgrowth of seaweed where the sandbags use to counter beach erosion .

Chili’s overly air conditioned restaurants

Staff is very friendly and well trained.

Some rooms are a little far from the beach