Sls Hotel South Beach

Don't Went Too Crazy About It

The room, the bathtub, the decor, the food, the pool.

Customer service needs to improve radically, for such an expensive hotel, they're lacking of guest assistant. Just stayed for one day and encountered that the guest services speaks way to fast and they give you too many directions. Couldn't make it to the pool through the side pool because it was close even for the guests. Things that they didn't told us. The waitress at the bar acted null. Called the valet 30 minutes before I went downstairs to have my car ready and waited 25 minutes more do some dumb excuses from the valet guy, then when I claimed he started to argue with me. My fiance spent in total $500 for one night and it was a HORRIBLE experience. Never coming back.

Not what I expected

The beach staff was friendly.

I didn't like the front desk personnel. Everything we requested the answer was always no. Also, our room wasn't cleaned all day. I had to request for the room to be cleaned when we left for dinner in the evening. Once we returned late at night no towels were left for us. Had to request at 2am.

Wouldnt stay there again

pool area is nice

Staff was friendly at first but did nothing to accommodate us even though we were staying for 5 nights and had 2 rooms and lost or luggage for a few hours by accidentally sending it to another hotel. Room can barely fit 1 person. Food was so overpriced by the pool. Has a snobby vibe. Would never go back, checked out early to go to another hotel..

Small rooms, trash bags in hall ways very expensiv

Pool are and location

Housekeeping stored housekeeping trash in the halls. Management not responsive to this condition trash was stored in the hallway 4 out of 5 nights. Drinks are $20:00 each. Rooms are smaller than a jail cell