Château d'Ouchy

The lake view

Upon arrival, we requested for connecting rooms and a balcony in one of rooms , neither of which were met which was disappointing. Only alternative offered is to upgrade one of the rooms to suite after 2 days with additional 250 CHF per night. Staff showed indifference and we had to sadly accept whether we like it or not because the money was already debited from our card almost a month back and there is nothing we can do. We arrived at 12 pm and had to wait 3 hours for one room and 4 hours for the other room. During our wait, nothing was offered to us neither did staff suggest us what we can do during the waiting time. Honestly the staff treatment felt quite cold, arrogant and had nothing related to hospitality. Finally and after we checkout we were charged 300 CHF without our consent and accusing us of smoking in the room although we did not and were going out of hotel every time for a smoke. We were explained the law and hotel policy at checkin. The clothes and items of smoker in room made the smell and they accused us of smoking after we left. We have filed for dispute with our bank. Very very disappointed experience! Where has the swiss hospitality gone? The hospitality you once taught the world??