Catalonia Granada

Recent hotel, clean and well equiped.

Highly disappointing - wouldn't recommend it or go back. We had a bad experience, which is a shame because with a better organization and a warmer welcome it could be pleasant to stay there. 1/ Our room was supposed to be ready at 2PM but ended up being ready at 4PM. We honestly hesitated to walk out and find another hotel. We had to go to the desk to ask for updates every 30 minutes because no one would come to inform us (the staff felt quite indifferent), and each time we were told that 20 more minutes were needed to finish the cleaning (had we known that we would have to wait that long, we would have gone for a visit of the city). The hotel team gave us coupons for free drinks while we waited, we first went to the terrace to use them but there was no one at the bar (we did use them on the following days). Then we tried the bar downstairs but no one was there, when someone finally arrived he didn't even bother to come see us. A little bit before 4 PM we were told we would have complimentary breakfast - which we didn't enjoy on the last day as we had to leave early. Don't chose the rooms with terrace (only 2, that is why they made us wait)- there is a pillar at the middle of the terrace so you don't have much space , and most of the regular rooms have a balcony anyways. 2/ On the day of arrival, the first night was debited (without notifying me). Then at check out they charged me for the totality of the stay, when I told them the first part had been debited they informed me that this part would be cancelled - but I had to ask to get this information, again. 3/ The hotel is located out of the center so you have to walk 15-20 mins to reach the center. We would rather recommend anyone to chose a central hotel. 4/ We had a spa circuit included, when we called the spa the person wasn't friendly at all, and did not give information.