Hotel Afonso V

Parking attendants were SUPER helpful & gave us GREAT tips on where to go & what to do. One of them even called a "Fado house" and made a reservation for us! prooving that we are better off OUT of there. At least their drivers care...

The bathroom ceiling started leaking like a shower, onto the floor @ 1am! When we called the front desk they sent a gentleman who offered to take us to another room for the night & leave all our belongings behind, so we could come back to THAT room the next morning, after they fixed it. That is definately NOT a 5-star guest service. We expected a bellman with the luggage rack to relocate us as soon as possible. It took them 20 more minutes & WE had to carry our luggage to the other room/floor, plus our sleeping 11yo. Unfortunately we had reserved 2 nights, so we stayed, but were very disapointed with their lack of customer service. We did not get a single call or message from ANYONE there either day, to ask how things were going afterwords. The only comment we had @ 1:30am that 1st night was: sorry but things like this just happen! Even when we were asked by the check out person how our stay was & we told her... nothing was done or offered. Unfortunately, their lack of concern IS very evident! Absolutely do NOT recommend this hotel. Both the Crown Plaza & Sheraton offer exceptional guest satisfaction & are right accross the street from this facility.

Nothing

Every thing