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I was there for business so unfortunately, I did not have a chance to enjoy the amenities or meals at the hotel. The room was large and comfortable. The staff that I did encounter (only checking in and checking out) was pleasant and shared the feeling of aloha. The view was lovely, even if we did not have an ocean view. The wi-fi in the room was not free. I ended up using my hotspot to connect, which was necessary for my business. There was not an ice machine on my floor and not sign or notice in the room where to find it. At that time, I didn't want to call or go look for a machine on another floor. It would also be nice to have a separate light switch for the toilet/shower so I would not disturb my co-worker when I woke up early to get ready. I ended up using the flashlight on my phone.
It was a very clean hotel room. Comfortable settings. I did not see anything that I did not like.
The food at the restaurant was good. There were too many cats running around near the property.
cockroach in room and bedbug bites on my legs
Wonderful setting with water views Excellent restaurant
The really nice and welcoming greeting of aloha from the tall young man at the front desk. I wish I could remember his name, I believe it was a hawaiian name, he really made my stay as well as my other family members rooming on different floors right at home. Lack of parking spaces, and longer valet service.
Nice enough. Probably the best Hilo has to offer. Needs some love. The elevator noise from our top floor room was a bit much and we were a few doors down from the elevator shaft.
The hallways and rooms smelled like smoke. There was a dead spider on one of the beds. You could hear everything from voices, lanai sliders opening and closing to doors slamming.
Breakfast buffet was extremely expensive, even with the discount, and food was terrible. Pancakes too hard to cut- yes, could not cut with a fork! Pancakes, bacon, and sausage were cold. Potatoes were OK. $18.00 for cold, hard food.
Beautiful view. Very accommodating staff.
The staff was nice. The room just o.k. The room was tiny and for the price was a bit of a rip off. The balcony didn't lock. One of the smallest rooms I've stayed in and the bathroom reminded me of a hotel 6.
We were 1 of 3 couples. All 3 rooms were under me. The room were clean n the bathroom were huge. Im a big guy and appreciate a huge bathroom. The towel were too small. I went to the front desk and asked for 6 pool towels since i had 3 rooms and 6 people total. The person who checked us in was working and she said no, I could only have 2 beach towels. I went on saying that "you checked me in for 3 rooms. Then she gave me the 6 towels. I'm hard to forget being I'm a 6 foot 6, 380 lbs Hawaiian man. As I was leaving another man came to the desk and asked for 4 pool towels and had no problem getting them. I felt that I was treated unfairly.
Great location, rooms was nice enough, awesome views. The place is under heavy construction. Has a really odd 80's feel to it.
Located right on the water Room was equipped well. TV, fridge, desk Pretty quick drive to Hilo Renovations in progress Elevators Actual keys for room entry Pool Renovations in progress (noise)
Beautiful room with ocean view
Room was run down. Bed was old.
Close to the airport, on the water with beautiful views. The room was clean and recently renovated, plain but plenty of space with a large bathroom. Walking distance to a beautiful park and along the bay. Parking was free and no difficulty finding a spot. Hotel under construction, but that really didn't interfer with my stay. A/C worked great in my room. I would stay again.
The hotel is under going renovation and should be quite nice when done. All in all a nice quiet clean place to stay. The staff was nice and the free parking was helpful. The continental breakfast as extremely limited. You need more than cheap little muffins and cut pineapple every morning.
We stayed there because it was convenient to downtown Hilo and it was cheap. Turns out it was cheap because the hotel is under renovation and few of the things they promised on the website were actually available. No WiFi was probably the worst offense since I was intending to work remotely during our stay. Not that they promised us a tub plug, but another disappointment was that I really needed to soak in a tub and relax, but they did not provide a plug for the tub so it was impossible to use it. Shower only. Additionally there are no carpets in the guest rooms or hallways and no seals around the doors so even fairly quiet neighbors were disturbing to our sleep and lights passed between adjoining rooms through the huge gaps around the door.
The room was nice, no real complaints about it or the hotel. Except. There was a metal clanging from the elevator that is right beside the room. It's loud and wakes you up. It needs to be addressed. Perhaps it's already in the works.
No one told us the whole building was a construction site. No pool, no restaurant, no wifi, pictures looked new and updates but rooms were old and run down. Construction workers in the lifts all time. Staff were friendly but no one even apologised for the inconvenience of the state of the hotel. Very disappointed but all we could do was laugh.
Great location in Hilo Ample parking Clean, recently renovated rooms A 50 minute wait to check in One person working at the front desk while other staff walked around not helping The frogs nearby will keep you up all night Rooms are quite spartan
Location. We upgraded to a seaview balcony room. We watched sea turtles swim in the tide pools and the sun set over downtown hilo all from our room. The room looked older but was kept quite clean. Bathroom was spacious. The portion of the hotel that is currently in use is older. They are building and rennovating more units but that means construction during daytime hours. Because of this, the hotel has a temporary, unfinished feel with many workers coming and going. The hotel also has no restaurant, but there are many options close by. Wifi only worked in lobby due to construction.
Close to the airport, right on the bay, nice staff (average). Such a dirty place! Couldn't believe the condition of the bathroom - mold everywhere, nasty stains on the walls, etc. The carpet throughout was probably never shampooed once in the 30+ years this place has been in operation. Being in this hotel was like being in a time machine set for 1979. Several parts of the lounge have been shut down completely. The view from the room was a disgrace. The people who work there are nice enough, but certainly not too busy to add a coat of paint or change the lobby flower arrangements (neither of which have been given consideration for a very long time). The room was terribly overpriced, and from the photos I had expected more. I'm so glad we only booked for one night!
Air condition The service staff was unorganized took one hr to check in..
Nothing The broken toilet seat, the ants coming out of the sink, broken sliding door, hair in the bath tub and the general mold. That was just in the room. The rest of it was run down and not maintained. We should have been paid to stay there
Well, it is old and dirty, mold every where. I did not get what I booked for. The worst is the coqui frogs killing me. I have to cancelled my second day booking and move to next door. After moving to next door, Ninalao hotel I can really tell the different. Overall, I definitely felt I was over charged for the stay in Uncle Billy. No more there.
Location Old, stinky, falling apart...literally. would not recommend to anyone.
Was very pleased with my stay. Location is steps to Hilo Bay, next to the Queen Lili'uokalani garden right on Banyan Dr. Gregg at the desk was very pleasant and helpful. Slightly older facility, and the tree frogs do quiet down after midnight. Good value.
Was the dirtiest filthiest motel I've ever stayed in The frogs are screaming all night the place is a mess I'll never go back
Beds were comfortable. Good location. The place was outdated and dirty. The bathroom looked like it hadn't been cleaned in months. We spent over a $100 for the night and the place was old and dirty. For this cost I would expect a more updated and certainly clean hotel room. The breakfast had muffins, toast and coffee. Not really much of a breakfast. The attached store offered few options for food as they were out of quite a few things. The frogs are a serious concern even with ear plugs.
Checking in was easy and fast. The staff was friendly! The room smelled musky. The carpet was grimy and so was the covers. It made us itch. No coffee maker.
The most hospitable, friendly, and down-to-earth family run hotel I've stayed at. Very clean and simple accommodations with an excellent light breakfast. Great location and atmosphere. No complaints at all!
The old fashion Hawaiian atmosphere I little challenge trying to adjust the perfect water temperature for the shower