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The really nice and welcoming greeting of aloha from the tall young man at the front desk. I wish I could remember his name, I believe it was a hawaiian name, he really made my stay as well as my other family members rooming on different floors right at home. Lack of parking spaces, and longer valet service.
The staff was nice. The room just o.k. The room was tiny and for the price was a bit of a rip off. The balcony didn't lock. One of the smallest rooms I've stayed in and the bathroom reminded me of a hotel 6.
The food at the restaurant was good. There were too many cats running around near the property.
Wonderful setting with water views Excellent restaurant
I was there for business so unfortunately, I did not have a chance to enjoy the amenities or meals at the hotel. The room was large and comfortable. The staff that I did encounter (only checking in and checking out) was pleasant and shared the feeling of aloha. The view was lovely, even if we did not have an ocean view. The wi-fi in the room was not free. I ended up using my hotspot to connect, which was necessary for my business. There was not an ice machine on my floor and not sign or notice in the room where to find it. At that time, I didn't want to call or go look for a machine on another floor. It would also be nice to have a separate light switch for the toilet/shower so I would not disturb my co-worker when I woke up early to get ready. I ended up using the flashlight on my phone.
Very nice location close to Hillo downtown and various activities. Complimentary breakfast would have been a good addition.
Beautiful view. Very accommodating staff.
The hallways and rooms smelled like smoke. There was a dead spider on one of the beds. You could hear everything from voices, lanai sliders opening and closing to doors slamming.
Breakfast buffet was extremely expensive, even with the discount, and food was terrible. Pancakes too hard to cut- yes, could not cut with a fork! Pancakes, bacon, and sausage were cold. Potatoes were OK. $18.00 for cold, hard food.
It was a very clean hotel room. Comfortable settings. I did not see anything that I did not like.
Nice enough. Probably the best Hilo has to offer. Needs some love. The elevator noise from our top floor room was a bit much and we were a few doors down from the elevator shaft.
No one told us the whole building was a construction site. No pool, no restaurant, no wifi, pictures looked new and updates but rooms were old and run down. Construction workers in the lifts all time. Staff were friendly but no one even apologised for the inconvenience of the state of the hotel. Very disappointed but all we could do was laugh.
Great location, rooms was nice enough, awesome views. The place is under heavy construction. Has a really odd 80's feel to it.
Close to the airport, on the water with beautiful views. The room was clean and recently renovated, plain but plenty of space with a large bathroom. Walking distance to a beautiful park and along the bay. Parking was free and no difficulty finding a spot. Hotel under construction, but that really didn't interfer with my stay. A/C worked great in my room. I would stay again.
Beautiful room with ocean view
Friendly staff. All tile floor for cleanliness. Beds were comfortable. Shower and bathroom was cloean No continental breakfast, but is renovating kitchen.
Location. We upgraded to a seaview balcony room. We watched sea turtles swim in the tide pools and the sun set over downtown hilo all from our room. The room looked older but was kept quite clean. Bathroom was spacious. The portion of the hotel that is currently in use is older. They are building and rennovating more units but that means construction during daytime hours. Because of this, the hotel has a temporary, unfinished feel with many workers coming and going. The hotel also has no restaurant, but there are many options close by. Wifi only worked in lobby due to construction.
The hotel is under going renovation and should be quite nice when done. All in all a nice quiet clean place to stay. The staff was nice and the free parking was helpful. The continental breakfast as extremely limited. You need more than cheap little muffins and cut pineapple every morning.
Located right on the water Room was equipped well. TV, fridge, desk Pretty quick drive to Hilo Renovations in progress Elevators Actual keys for room entry Pool Renovations in progress (noise)
Room was run down. Bed was old.
Great location in Hilo Ample parking Clean, recently renovated rooms A 50 minute wait to check in One person working at the front desk while other staff walked around not helping The frogs nearby will keep you up all night Rooms are quite spartan
We stayed there because it was convenient to downtown Hilo and it was cheap. Turns out it was cheap because the hotel is under renovation and few of the things they promised on the website were actually available. No WiFi was probably the worst offense since I was intending to work remotely during our stay. Not that they promised us a tub plug, but another disappointment was that I really needed to soak in a tub and relax, but they did not provide a plug for the tub so it was impossible to use it. Shower only. Additionally there are no carpets in the guest rooms or hallways and no seals around the doors so even fairly quiet neighbors were disturbing to our sleep and lights passed between adjoining rooms through the huge gaps around the door.
We were 1 of 3 couples. All 3 rooms were under me. The room were clean n the bathroom were huge. Im a big guy and appreciate a huge bathroom. The towel were too small. I went to the front desk and asked for 6 pool towels since i had 3 rooms and 6 people total. The person who checked us in was working and she said no, I could only have 2 beach towels. I went on saying that "you checked me in for 3 rooms. Then she gave me the 6 towels. I'm hard to forget being I'm a 6 foot 6, 380 lbs Hawaiian man. As I was leaving another man came to the desk and asked for 4 pool towels and had no problem getting them. I felt that I was treated unfairly.
It was cheapish. That's about it Very small rooms. No lift. No aircon. Very dated. Airport noise. Wouldn't recommend.
The woman at the reception desk when we arrived was full of the aloha spirit and very helpful. Location overlooking the bay was pretty. The hotel was worn and had seen better days.