Staff efficiency and friendliness. Nothing.
Located beside a metro station Rooms were too small.
everything, it staff and its comforts
Excellent breakfast, availability of garage, good service and confortable rooms.
Clean and comfortable room. Good breakfast. Description of the services proposed in superior room during booking is not fully correspond with the actual ones. Location is not so far away from the city centre, but for walking tour is not so comfortable.
Clean rooms, good parking facility, very close to underground station (50 metres from the hotel) I booked 2 rooms and got from booking.com a confirmation. However, the hotel reserved just 1 room. After showing them my reservation they managed to get our 2nd room. Staff at the reception was not very friendly
Silent and clean room!
Good size room; good locatin; excellent breakfast; friendly staff No wash hand basin in lavatory in room
Good position, next to U1.Quiet, very relaxing.
Poor location away from restaurants and not all that close to the main station.
A poor staff reaction on one occasion, but otherwise good experience
The modernness of the hotel and the location in front of a train station. Convenient to go the city center. No TV for two days and the WIFI only works at the lobby. Terrible signal in the rooms. They need more staff in the breakfast room, although the food variety is very good.
the design of the open showers and seperate toilett is very silly and reminds me of old french designs. no comfort and no privacy. may be good for coupls only. definitly not for families
Excellent new facility, clean, hygenic and comfortable, highly reccommended. Lets hope they maintain thehigh standard and not let it deteriorate with time.
Location is just super! The hotel located very close to metro station and it's a direct line from central station to airport. Design of rooms is fantastic, as well as a breakfast! And as usual staff was very helpful. The only one thing I didn't like is an absence of a wardrobe at the room.
We were traveling out of Hamburg Airport early morning and the Radisson was very convenient to the the terminal. Very modern and clean hotel.
Location was perfect for the airport. Staff was very nice. Rooms were very well designed. On check in, they had our reservation but did not give me the rate "guaranteed" by booking.com until I produced the email reservation. Their web page says they have transit to city center every 10 minutes, this turned out to be the subway, with multiple stops before getting to city center. I expeced a hotel shuttle.
Everything was excellent Nothing
Close to Airport Service at the front desk when we booked in was not good.
It is 150 meters from the airport. If you get to the airport by train and then S-Bahn, take the elevator from the S-Bahn level to the next level and you will be 100 meters from the hotel. There are two (2) elevators from the S-Bahn level so take the one CLOSER TO THE DIRECTION FROM WHICH THE S-BAHN CAME. Establishment was very clean.
The location is great for an early morning flight (the hotel is literally across the street from the check in counters). Breakfast with €20 per person is a total rip-off. Rooms are clean, internet (cabled) is free. This time I got a rate of $106 /night which is reasonable - the last time, the cheapest room was nearly twice as much, which is accessive. They have no real air condition - you have to open the window if it is too warm (and the rooms are pre-heated to about 24 C).
Very nice hotel, and perfect location to the need we had. Everything perfect besides the resturant. It took about 1.5 hours to get the food which was nothing special. Many people in the resturant was complaining about missing information, missing food, seemed no control from the kitchen and from the staff. But everything else was perfect
The location was perfect for a very early morning flight. The staff was extremely friendly and helpful. I was concerned about hearing the planes at night, but I never heard a single jet engine. The rooms were very clean and comfortable. I would stay here again.
Literal a 1 minute walk to the airport. Staff was extremely accommodating. Flight landed early and they let me take an available room. Bartender very friendly and nice to talk to. Bed comfortable and nice view of airport. Once again was impressed by all the staff. Bathroom was a little cramped but not awful for Europe
Clean rooms; excellent staff
This having been my first trip to Germany i needed a handy hotel to the airport as i was on business. This hotel was supperb and really could not fault it. It was a pity that i could only stay one night. Unfortunately it is a little overpriced, but having said that, you get what you pay for in todays day and age. Peace and quiet although it is on the airport grounds you dont hear a thing
The location right across the airport was great for catching an early morning flight. They do not have air condition, windows do not open for "security reasons", my room was 78F/25C hot and the only chance to cool it down was to move me to another room which took the staff about an hour to organize. If you like to sleep in a very hard bed, this will fit you, I would have prefered somthing a bit softer than concrete.
Moderne, rent og delikat. Bra parkeringsmuligheter. Gode senger, flott bad og rom. Mangler kjøleskap på rommet. For dårlig aircondition. Litt langt å spasere til sentrum av byen.
Hotellet hadde akseptabel pris og var nytt / nyoppusset. Frokost var inkludert i prisen. Lære opp personalet bedre. Jeg brukte 15 min på å sjekke inn og 30 min på å sjekke ut. Da vi kom til frokost hadde de gått tomme for brød, juice og egg selv om det var 1 time før frokost var ferdig.
Everything. Near to airport and easy to get to the city centre
We always use Best Western, Gold Card Holder, we know that we can rely on Best Western to provide good food, comfortable accommodation and good service.
The sauna and steembath.
the breakfast The hotel did not inform about " renovation " that is to bad
Clean, comfotable rooms. Nice price for a parking lot near the hotel. No fitness or swimming pool for this price is a lack. Extra fee for internet connection.
Friendly staff Very extensive breakfast buffet, but would have preferred less food for a better rate.
The restaurant/room service, very good food No hot tub or pool
Very nice hotel with great breakfast. Close to the airport. Comfortable rooms. Good value for money.
Rent, lyst,farge, rolig, pris.Bra mat og drikke. Internett for dem som ønsker det.To lyse kvinner ved frokost. vennlige, oppmerksomme. Blide og freshe. Vi opplevde personalet lite varme, vennlige og servicmindede. Dette ga en ubehagelig atmosfære. Vi følte oss "dumme" da vi ikke skjønte hvor bussholdeplassen og hv taxi fungerte. Man kjøper seg en kopp kaffe eller leverer romkortet- den som tar i mot kortet til rommet sier ikke et ord, ekspederer flere andre og man står det og "blomstrer"/ hva skjer? Vi gjettet at kjøkkenet var på et bakrom. Og at print av kvitt tok tid. Og ingen telys ble tent på bordene om kvelden. Vær oppmerksom på kulturforskjeller, smile m/ varme, informasjon - ville bety mye for å føle seg velkommen i nytt land/ sliten etter reise osv.
The beauty and elegance of this hotel and the perfect service, surrounded by a luxurious nature. no
Great breakfast, calm atmosphere, safe area of town and situated right on the lake in a popular area of town with amazing views of the city.
There was no parking!!! We searched for a parking place two hours!!! The breakfest wasn`t too much of anything...
Location was beautiful and the room was very well appointed.
IT was easy to get to the city, very pleasant to be near the lake. Hamburg is a great city. The lift was difficult and sometimes not availabl;E.
Location Too high of a price for such a hotel. I did not even have any windows in any room excepth the bathroom to see the day light!
Large room, nicely furnished, lovely view. Modern bathroom. Very good breakfast. No soap for the shower.
It is an oldish building but all of the things that matter are in excellent condition. The elevator is a great curiosity. The rooms are comfortable and spacious. The lake view especially! Just down the street from the Kempinsky, which is worth a visit, but I like this place better and half the price.
A bit disapointed with the fact that two single beds put together makes a queen size bed!! Falling throught the middel of the beds and paying 160 Euro instead of 120 for a lux room? Probably wont do that again, nor hotel nor lux room if that is what is to be expected!! Get hold of some queen size beds!!
Liker den japanske stilen, enkelt og rent. Restauranten er super og middagen vi bestilte fredagen smakte utmerket. Svært delikat tillaget og desserten var fantastisk både for øye og gane. Stille område og nær Alster. God kommunikasjon til sentrum. Lite og intimt hotell i vår smak. Madrassene for harde, etter min smak. Pluss mangler stoler til avslapping.
I came to hamburg to see World Championship in Basketball which took place in Hamburg Sport Halle no, nothing
Staff were extremely friendly and welcoming.
Clean hotel, close to restaurants and near Hamburg Airport.
Very nice and service minded personnel.
Quiet, large room with windows and excellent heating
It was convinient and close to my final destination. The location was what made me book this hotel.
Large, clean and comfortable rooms, warm ambiance and hospitality.
Spacious rooms and a very beautiful area
The modern standards after renovation / creation let it flirt with a fourth star, hence price / value ratio is absolutely positice for guests. No Reception / room service after 22h