Location, big room, Restaurant wasn't great (but my wife liked it)
Nice pool. Late check out. No towels at pool (front desk offered them but the front desk was far from the pool!)
The location was perfect for an EARLY departure to hike the Canyon. The refrigerator ran, but didn't work. We were too pressed for time to sweat it. The TV didn't have a signal, which we were told has to routinely have to be reset.
Proximity to the Grand Canyon is great, rooms were nice and adequate for our needs,there is food on the premises and indoor common space when it's cold outside. The entrance to the hotel is a little confusing since it's back off the main road behind some other businesses, maybe a bigger sign would help? Morning coffee would be nice.
Town closes at 9 and the restaurant is way over priced
We really liked being so close to the park. Everyone should try the free shuttle (catch it a sort walk from the hotel office) at least one of the days you are at the canyon. The car lines were really long when we were there and the bus went around all of them. The hotel was reasonable for being so close. Rooms were very clean. There is a need for an elevator at each end of the building. We needed to juggle some things in the room to find enough power outlets to change devices. Rooms were smaller than expected, but still adequate for the two of us.
The location of the hotel is perfect for exploring the south rim areas. The small town of Tusayan, Arizona may not have much but it's well suited for what it is...a small town near the Grand Canyon. Don't expect 5 star but DO expect a good value for the money.
I came into the area with a camping permit, but was too late and there was a thunderstorm. Thankfully this hotel had a room. The staff were all super friendly and more than willing to help me if I needed anything. Room was comfortable and it was fairly quiet, maybe because it was the end of August. I am sure that during the busier times the bar and lounce area are great places. The buffet of food was just so so. Nothing was especially good. Probably would order off the menu directly next time.
Everything was good, including the restaurant on site. Expensive for what it is.
I get that it's a tourist area but $200+ for a standard room is insane, I could have found cheaper rooms in downtown Las Vegas.
Closeness to GC Amenities including restaurant Friendly staff Rates
Facilities were nice rooms comfortable. Back yard view very untidy, bright outside lights switched on all night and towels were switched every day even when not necessary. There should be more of an emphasis on saving resources in this location.
Location Cost, small room
Everything was great. They are doing some construction adding 2 new pools, 1 indoor and 1 outdoor. Very nice rooms and amenities. The only thing I really didn't like was they didn't have anything saying that they didn't have a pool. The kids were looking forward to swimming.
This hotel is in the heart of Tusanya, the small town outside Grand Canyon National Park. We were lodged in a separate building than the main hotel. The cable TV in the room was defective, with not all channels coming in clearly. In fact, running the microwave oven caused more interference in the TV. I hadn't seen this problem in years.
The room size was quite spacious which meant that family members were not on top of each other. Greatly appreciated!
The hotel is nice and clean . The breakfast is not free also there was only one small shampoo,one small conditioner and one little soap in the room. No iron or blow dryer or anything else. Not enough towels
The important things worked - the climate control was on point (a rarity in hotels), the bed was comfortable, the location was great for us, the fridge worked and the WiFi had no problems. There were some small minor things - hair in the tub, the sink leaked around the handles, there was a light out, and the TV channels in no way matched the guide they gave us. But overall a decent stay. You're there for the Grand Canyon, but we were there in December, in a snowstorm, so we spent more time indoors than most people probably do.
Location and rooms We asked for some tea bags and the front desk flatly refused by saying they were very busy to send anybody to the room! Never heard this before in my life.
Excellent location, close to Grand Canyon and restaurants. Great place to stay. Doors are to thin. Can hear noise from hallway.
The location to the Grand Canyon was great. The hot tub was nice. There was no Kleenex in our room. Shouldn't have to pay extra for the breakfast buffet which was okay. The free self serve breakfasts at the Comfort Inn and Holiday Inn were much better. The shower in the new section is odd and should have more privacy. You can not adjust the thermostat to less than 66 degrees for night time sleeping making the comforter too hot and a sheet too cold.
Very nice facility. Rooms were very nice. The " on the go breakfast is a joke". They really need a viable free alternative. Even lower cost places have a decent continental breakfast included. When I booked this there was no mention of the fact that the pool was under construction. So no pool. The Hot tub was dinky. I had a gift card for Best Western and somehow they managed to apply it to the room then not. I don't know why as it was never explained to my satisfaction as to why. Then they didn't have my card anymore as it was sent to accounting and they assumed I would get one in the mail. I didn't have time to argue all these things as we were only there for the night and were on a tight agenda. Also they first sent us to a room that was being repaired and had workers in it. They switched us to an upgraded room which was nice but come on we don't know something is under construction?
I liked the location Gym was awful
Staff were amazing. The room were very clean and well maintained. Heating system is old and does not keep the temperature steady
From check in to dinner and drinks, the staff was personable, friendly and engaging. Prime location! Don't expect hot food in the cafe ten minutes before closing... Our fault completely, and the cauliflower was delicious.
The location is amazing. The room was lovely, spacious, quiet and in a great location close to the rim. A fabulous family destination - the weather was kind and the location beyond words.
Beautiful room. Great location. Clean. No wifi in room. Sterile, corporate lobby. Cafeteria style restaurant. No continental breakfast.
It would be helpful to provide a bit more light to the outside of the buildings as rooms are difficult to find.
The stairs were covered with snow very hard to maneuvers. The coffee pot was broken
Near the grand canyon
throw blankets appeared dirty
I liked everything except the pillows The pillows were not ok.
Great room, clean , great beds Breakfast not as good as others in area
Internet service was terrible. Couldn't even connect to the Wi-Fi until 6 a'm. Hôtel had a letter explaining there is terrible internet service, but that didn't stop them from claiming to provide it before I booked the room.
The staff. Very helpful and friendly. Had to get in the car and drive to a sperate property that they said was recently purchased. Heater didn't work well, but room was comfortable and the eager employees made our stay enjoyable.
It had a fridge, microwave and sink. The bed was really low to the floor and the chairs in the room were wooden, a little shaky, and not very comfortable.
Location great, close to park. Conceige was brilliant, gave excellent tips. Could not charge Drinks back to Room bill at internal bars. Could not charge Grand Canyon tickets to travel card we nominated.
The opportunity to share a room with family, with a nice living room area, , but still with separate bedrooms. The price seemed high, but we have to consider where we were at I guess.
Location, right at the entrance to Grand Canyon National Park with access to free public transportation into the park Would have liked two double beds but not really an issue
We liked being close to the park Our unit didn't have ice trays or easy access to an Ice machine. The TV remotes weren't programed and the tv menu was old an out of date. The Direct tv service was the bare minimum .
location, cleanness, cute style. no tv, no wi-fi.
Close to the rim, with some cabins right on the rim. Great price for location. Cabin furnishings and bedding are pretty dated - but seemed clean enough. The location is what makes this place.
Location was great. And the staff was very kind and helpful to make the most of my short stay there. There was no fitted bed sheet which was a little off putting. Also the doors weren't sound proof so was quite loud being next to an exterior door hearing people pass in and out.