fairly comfortable no wi fi in rooms and difficult to access in lobby
Location. Hotel needs more English speaking staff, especially during the evening. Also, for a hotel of this caliber, the bathrooms are missing boxes of Kleenex tissue.
Location on Av Beira Mar, good service at the reception, breakfast buffee, nice view over the sea, good cleaning of the room old TV equipment and very bad reception, low speed on internet, in fact not even acceptable
view from balcony, room design no syntetic pillow for people who have allergy to feathers
modern, new hotel with an excellent breakfast direct at the beach
The staff, location, food was incredible. Best hotel I've ever stayed at, will be back real soon. Stay at a 5 star in Rio later during the vacation and we all wished we where back at this hotel in Fortaleza.
The hotel has a good location, friendly staff, parking facilities in case you rent a car and good breakfast Everything was good in the hotel, however I'd recommend a room in a high floor as the front and lateral streets are quite noisy during the whole day
Great food spread for breakfast. Pool nice but in shade so too cold. Very nice hotel. Near Market and nice atmosphere surrounding hotel. as above. Had to go to another hotel to get directions to Praia de futura on bus: rep at desk denied that bus goes there.We were unaware that the Meireles beach could be polluted until another guest advised of it.
The staff were wonderful. Our flight was delayed and they were extremely helpful in getting us connected to the internet and bringing us drinks even though we had checked out hours before... Moreover, the breakfast is brilliant!
best location in Fortaleza and certainly one of the better hotels in a city where good hotels are lacking. Very friendly reception staff. Best views of the beach Chef at the breakfast omlette station was the only unfriendly person at the hotel.. but that was a fairly minor complaint...
Location did not get a room with sea view, chnaged the room for later view but got the repair works next door in the morning and in the afternoon from each side of the room, left late in the night for next leg of my journey. Coming back later in the week checked into holinn enjoyed it a bit more.
Beliggenheten, prisen, renhold. Restaurant og barpersonell var til tider UTROLIG treige. Burde også hatt kurs i grunnleggende engelsk.
Vennlig og imøtekommende betjening selv om få av dem snakket engelsk. God frokostbuffe, variert og rikholdig. God airkondition. Hotellet har perfekt beliggenhet på strandpromenaden i området der "alt" skjer. God mat overalt. Badet var gammelt, slitt og muggsopp i dusjen. Trenger sterkt fornyelse. Ville vært kjekt om noen av kelnerne snakket litt engelsk.
The staff were not fluent in English and this was a major difficulty. The hotel did the charges to my credit card while I was there without my knowledge on Oct 1, 2008. This created problems while trying to check out before leaving. They basically did not abide by the terms of the contract with Booking.com
The swimming pool and the bar inside the pool were excellent. There was also a gym by the pool and the lobby was nice and cosy. Perfect for a big group like our. The breakfast was great with all the typical brazilian delicacies. The hotel is right in front of a beach, but that beach is really dirty, stinks, and you can't swim there. There are really nice beaches nearby but you have to catch a cab or a bus.
Staff helpful, rooms cleaned every day to great standard, choice at breakfast good. Would recommend. Hotel in great position on Biera Mar, but unfortunatley booking map shows this hotel miles away, so people may not book if going by map location on website. Unfortunately the 5th floor of the hotel is being refurbished, but nothing was mentioned when booking, also a new hotel is being built across the road, so quite noisy during thy from about 07.00 am.
Very few of the staff we could communicate with. And most importantly they removed from our credit card for 7 days instead of the 6 days we had booked for and stayed and at the last minute before we had to leave for the airport they still did not have a proper bill. I sent them an email but still no response I still do not have a bill to verify my stay and present to my company. Can you help?
The breakfast and the pool. The restaurant.
Please write at least 15 words
The sea view and free wireless internet, good breakfast and spacious room nothing
Det beste var beliggenhet til strand, letthet ved å få kjøpt seg småretter til lunsj. Det var langt for å få kjøpt litt ekstra vatn, frukt, eller nødvendige artikkler. Souvenirbutikken på hotellet var ganske dyr, og hadde eig. ikkje det vi trengte ekstra. Dermed måtte vi i taxi for å få tak i det vi ville ha. Personalet var veldig dårleg på språk, 1 -2 personer som greidde å gjere seg forstått på engelsk i ein liten samtale.Frokosten var veldig bra, også middag, men lite variasjon og veldig lite sjømat mtp tilgjengeleghet til dette råstoffet. Det var ikkje hotell informasjon på romma, kun opplysning om romservice. Vi hadde problem med å forstå systemet med middag, og det var heller ingen info om at restauranten ein dag var stengt, Hotellinfo på rom. Betre reinhald på rom (lister var fulle av støv, også i kroker og kriker. Info tavle i resepsjon om det som foregår gjennom ei veke
Essentially....the location, away from the confusion of the "Beira Mar" touristic zone. The reservation was not correctly processed. I booked two rooms... The hotel reservation staff "decided" that I made an error during the reservation process.. And they change it to one room...
View, location, rooms
The kidness of the hotel staff. Close to everything No, everything was good
It is in a good area, near to the beach and shopping. The breakfast was excellent, but the room was close and dark, it was like going into a sauna cooking room.
They wanted more money than I should pay.
Worst hotel experience yet. A poor experience if you are a black tourist, the staff are overtly racist and are only used to catering for white Portuguese, Italian or German tourists. Had to speak to the manager as the staff just stare constantly at Blacks due to the racial make up of the area. Awful experience. Dated rooms and facilities too.
Kind people and nice place and rooms The room for breakfast on groundfloor was not nice, but food was good
position, pretty comfortable there was not hot water in the shower, restaurant def needs an restyling, room was just alright, in the complex the hotel does not look like a 4 stars but like a 3 stars max
The staff was great and the price was fair for the quality.
The room was comfortable and the hotel was in good shape. While the hotel has a pool, it is only sunny at the pool until 12 noon, as the hotel building blocks the sun thereafter. There is a beach directly across from the hotel, but it is unused since it used to be a garbage dump - everyone takes the bus to the main beach area.
I was there for the World Cup and the hotel was located directly across the street from FIFA Fanfest. I don't know if it was Kayak or Holiday Inn, but one price was listed and once you go to book the room it's suddenly $80 more in "fees" and "processing." Felt completely ripped off by that. Not booking with Kayak again.
The rooms were fantastic. I had a great night sleep The Internet. They have wireless, but not in the room, only wired in the room. But you have to buy the cable unless you have one with you.
very well located, near to main beach area, the area is a bit noisy
nothing good hotel staff very unprofessional, didn't know about my reservation, i had to wait 20 minutes to get things done. Quality of restaurant is very poor, but most important bed is very uncomfortable, also cracking windows and door
Very nice appartment!
The staff was great and the rooms were very clean. The wifi worked in my room but was a little slow from there. I needed a late check out and they were very accommodating. Highly recommended. The shower door had a very narrow opening. I was able to get in ok but if I had been overweight it would have been a problem. The opening was only about 16".
The hotel was in a very safe location excellent for families for a single person something closer to the action would B better but this a nice trade off for safety, value and price.The staff especially front desk so helpful, since I don't speak Portugues
Friendly and efficient staff, large room with king-sized bed, split airco, minibar and free wi-fi, good breakfast and location near shops and city beach. Very good value for money. Muito bom, gostamos de tudo e todos.
Very friendly receptionist and assisants. Excellent buffet breakffast. Reasonalbe rate Not as central as we would like but knew this with booking