God beliggenhet i forhold til jernbane, buss og sentrum. Deilig frokost og gode seng. Valuta for pengene!
Vi bodde bare en natt der men servicen var bra. Vi kom hjem fra byen, de hadde stengt baren. Men de lot oss få handle likevel.Utrolig bra. Kjempefin frokostbuffet.Vi kan godt tenke oss å bo der igjen
resepsjonisten var opptatt av å vise oss Southampton. Gav oss kart og viste oss litt.
We had a very good break here, staff were friendly, room was a little small but was clean, food was really good and the staff in the restaurant were really lovely. Bit overpriced but we had a nice time so we were happy.
Very comfortable, quiet and excellent dinner and breakfast. Nothing
Friendly atmosphere and overall service provided by members of staff
good value for money no
Pleasant surroundings. Free broadband in room internet - remeber to take Ethernet cable Dining facilities are limited to A la carte at one end, and sports bar at the other with nothing in between
This was our fourth visit to Botley Park. We stay there because we enjoy the comfort of the bedroom and the food in the dining room The Bar prices. I can buy a ltr of whisky for what I paid for two singles at Botley Park!
Location, quiet and the facilities The waiting staff at breakfast got the order wrong. The Irish coffee was not to a standard we would expect from a MacDonald Hotel.
Quiet location, clean. Cleaner was extremly helpful when I was struggling to carry my bags up the stairs, genuinely concerned and on hand to assist me. The food in the restarant was not of a good standard. I had belly of pork and left the whole thing, overcooked. When appraoching the bar for drinks I was faced with an abrupt bar man who did not even look up and instructed me to sitdown to be served. I would stay again, but would be cautious about eating there.
Billig og store rom. Pen og bra restaurant/lunsj/frokost lokaler. Veldig sentralt hotell, bare tre minutter aa gaa fra Harbour Station (tog) og ti minutter til sentrum. Rommene er gamle og vinduene er smaa. En oppussing av badet hadde gjort seg. Ellers var jeg kanskje uheldig, men rommet mitt var ganske skittent og stoevete.
Bra beliggenhet,fint og ganske stort rom(enkeltrom) og hyggelig betjenin
The location was excellent and the staff were extremely helpful at both the reception and lounge/bar area
efficient, clean, comfortable very few shopping facilities particularly since it was not near local shops
It is well placed, the staff were welcoming and the facilities were good. The rooms were well equipped There is a fair amount of noise thruogh the night from the motorways but if you want easy access to the motorways, that is the price you pay. It was unpleasantly noisy but more a good excuse for an insomniac
Very nice room. Good breakfast. Staff not very welcoming. I was charged for a newspaper I did not receive or order. This was however resolved. A couple next to us in the queue had also been cahrged for a paper they ahd not ordered. They ahd had it left by their door. they were asked to return it at the desk when they requested a refund, which I did not think was reasonable. I did not like having to pay to park, when it was the hotel's carpark and not in a particularly busy area.
The hotel was very comfortable and in a great location. The room was clean and had everything we needed. The waiting staff were very friendly, and the breakfast was lovely. The room was quite dark and there was no minibar. The television had a terrible reception and there was no guide as to what channels were what. At breakfast, the glass I was given was dirty, and I did not have a full set of cutlery, I had to request this. The waiting staff were very friendly although the receptionist was verging on rude. There was persistant banging throughout the night which kept me awake. Also, the food in the restaurant was overpriced and not of brilliant quality.
Friendly staff in bar area After ordering pancakes for breakfast, asking 3 different staff members to check for them and waiting 1 hour still not to receive them, total shambles
The food, the bar seating and the room. The swimming pool was small but made smaller by half being sectioned off for swimming lessons.
Very clean, well laid out hotel, near to southampton for our cruise departure. Would stay again with no hesitation. Great breakfast with lots to choose from. Hotel entrance can be tricky to spot on roundabout. No issues at all
Excellent reception, good food, nice room, nice pool and fitness. Materass awful, bathroom not ventilated, WC flushes poorly, WiFi internet cost 15 GBP
The location of the hotel was perfect. Just off the motorway, but set in lovely wooded gardens so therefore not much noise. In fact, no noise, with window closed! Breakfast was great, plenty of choice and something for everyone. Would def recommend this hotel, and would use it again myself.
Our room was very nice - comfy bed, great shower, lovely furnishings. Location was odd - residential with very little parking and few nearby restaurants; our room was at the top of four flights of stairs, the staff offered several times to assist with bags so it is not a big problem but something to be aware of.
good parking - well laid out - nice beds - just had some money spent on it and not bad for a budget hotel
good size room very dated but value for money
The lady who greeted us at the reception was very nice and very helpful. I didn't like the bathroom, the tiles were dirty and there were cracks between some of them. Overall I expected more for my money.
Good level of service
Friendly staff: relaxed atmosphere; clean & comfortable.
Location Walking to room could smell the tumble dryer, while in room the tumble dryer was going all night, disturbed sleep as a result. No evening meal except a frozen tesco meal.
position the bed was very old and uncomfortable
Very clean and crisp. Yet to find.
Easy parking, easy access - convenient location. Clean and simple no fuss accommodation. Good value for money
staff and decor size of Executive Rooms
Cleanliness and friendliness of staff
The comfort and atmosphere
Helpful and friendly staff, rooms excellent and restaurant food amazing, would recommend and will be staying again.
Friendly staff and enjoyed the use of the pool, although it wasn't clear when the children's inflatables were allowed to be used booked a family room on website but arrived to be told we were in a double. we paid extra for the family room and we needed a 'discussion' at reception to sort out which was inconvenient. expensive food and drink in both hotel and on site restauraunt across the road
Great hotel good location with excellent spa facilities, the pub adjoining the hotel offered good food at reasonable prices in a relaxed atmosphere Didn't eat in the hotel as thought prices for a family of four were a little expensive therefore would suggest an inclusive rate for breakfast for this type of stay.
Willingness of staff to help in any way
Quiet room, well maintained, with some of the best service-oriented attitude I've seen in the UK. The spa had no appointments for any treatments during my stay. I had chosen the hotel specifically because of the spa, too. :-( (This ALWAYS seems to be the case, in any spa and many other businesses anywhere in this country, there is no such thing as a 'walk-in' or spontaneous appointment, but I digress. It is nothing specific regarding this hotel anyway.)
Felt the room was a little cramped considering the rate paid.
Staff were polite, helpful and had good knowledge of surrounding area. Rooms were bright and airey with good decor and en-suite. Rooms were made to look bigger on the website than they actually were. No indication of when the rooms were going to be cleaned was given until they actually wanted to clean them.
the room we had was very spacious and nicely furnished shower leaked and fittings were poor. Toilet was very small & cold! door to our room was not very secure + large gap so anyone could see through.
It was clean, decorated very nicely, quiet, smelt nice and parking was easy. I would rather have had the breakfast facilities in our part of the building - had the weather been awful it would have been not very nice to cross over to the other building for breakfast. There was no hotel information in our part of the hotel either.
Friendly and helpful staff. Luxurious and large bedroom.
The hotel is situated in a good position. It was bright and clean and the breakfast was good. We arrived at 2pm as stated on the internet but in reception it says check in 3pm. We did not want feather pillows as we had requested. This was not done till we checked into the hotel. The grouting on the bathroom floor kept coming off as we walked.
Very Friendly and courteous staff. Excellent Breakfast. Felt the room was a bit small.
Friendliness of staff, cleanliness of hotel and good choice of breakfast. Having parking capacity helps as hotel is situated in small backstreets just of the main promenade and space is restricted. The standard double room is on the small side and more what you'd expect in a B&B establishment (although it was clean and well furnished). The sink in the en-suite bathroom was tiny and difficult to use.
The rooms were very attractive, very individual and well appointed. Greeting on arrival was somewhat muted. We didn't realise that we would be staying in the 'annexe' - it didn't matter in the end but would have been nice to be told earlier than when walking across the street. Bathroom a bit small-shower was good.
Very friendly staff and exellent breakfast
The spa & jacuzzi Limited menu in both restaurants. Would have liked more pasta dishes & vegetarian.
Hotel was clean and staff was nice. It is in nice grounds. Breakfast was ok. Did not agree with the fact men had to wear shirts with a collar for dinner in the restaurant.That seemed to be a bit old fashioned. So my husband and I went to restaurants close by. Also thought the dinner menu was a bit over priced.
We are from the US and spent 17 days in Europe. We chose this hotel because we were a little tired of big cities (although this was a bit of the beaten path) and the rooms/beds were larger then others (we have three kids). The pillows are the best! And breakfast was divine (read - huge!). Jacuzzi was tiny (fit three people only) and freezing (maybe around 93 degrees F) ... Sauna and steam room were nice though.
Comfort, cleanlinness and welcoming staff.
We were not allocated the room we had booked - only a double rather dbl dbl. The initial room was also allocated up stairs, when we had a pushchair. There was no lift access. It took an hour to fix up a new room, as I had to requeue to complain. It then took 6 hrs to get a cot in the correct room. Evening food quality debatable. Breakfast very good
Efficiency, Cleanliness and Comfort were all good.
Our stay at this hotel was excellent. The receptionist altered our booking on request and assisted us with our luggage . The room was lovely, no compalints at all. Everything we needed was there, even a fan to cool us down!! We used room service for dinner and it was delivered very fast, even though they were very busy in the dining room. Next morning the buffet breakfast was the best I have experienced anywhere. A great choice and something to suit anyone. All in all a great stay at a great hotel. We would certainly recommend this hotel and would use it again if holidaying or travelling in the area. Nothing to dislkike.
Quiet location. Comfortable room. Excellent breakfast - from heated containers, and with hot plates. Other hotels take note! Hotel confirmed wifi was £15 for 24 hours. I told them this was excessive - especially as many people just want to download/send some e-mails. Checked available networks on my netbook & logged on to 'ibahn' - which has an option for 1 hour free!! Ditto next day.
The pool facilities were very good and open late into the evening. We stayed in a standard room which was actually relatively large with a very comfortable bed.
Reception staff were charming & helpful-excellent service. Reception on t v was terrible-we were unable to watch as the picture was so poor. Hotel was very rambling, and difficult to fnd our way around.
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
The high standard of service
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
No Air Con in room only a broken floor standing fan.
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
The whole experience - staff - accommodation - food N o
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Noisy bar area with leaking roof
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
very pleased with all areas of the hotel ,i have no complaints at all.
the staff were very good and the meal in the morning people in the next room very loud in the morning 5 am awake
Location was perfect for the town and theatre that we were going to in the evening. As there was a wedding it was quite noisy when everyone from the party was going to bed.,
Should of been told by hotel at time of reservation of any functions that were planned to happen on the date of stay
the building is an excellent example of georgian architecture and to a pleasure to be in such a building. The room was roomy and very comfortable. Breakfast excellent and staff both in receprion & restaurant very friendly
1. Staff – Friendly and professional 2. Food – Good 3. General Cleanliness and Comfort – Good Bathroom- Poor Standard 1. Shower fitting not standard expected 2. Mildew around bath 3. Cheap rusty Towel rail 4. Cheap and Flimsy Toilet Roll Holder 5. Cheap Toilet Paper 6. Cheap door hook (cup hook!) not properly fixed
Quiet, clean and comfortable.
Breakfast at 06:00 in the morning was lovely, a good fruit selection, serials and toast. Delivered right on time. The room was clean and tidy, the bed comfortable and Earl Grey tea bags, wonderful! Only one, the shower curtain round the bath is awful. I just don't like a wet curtain wrapped round me as I shower. Apart from that small thing, all ok.
Convenient location to the venue we were going to and close to most of the amenities in the town. Car parking space was ideal for us.
Convenient for our needs; good restaurant; value for money. Sounds from adjoining guest rooms - plumbing and voices.
very helpful staff, were happy to arrange taxi's for us at any time and also arranged breakfast an hour early to accomidate for all the guests running the great south run.
Beautiful surroundings. Excellent Breakfast Unable to have dinner at hotel as fully booked. However, a good selection of eating places in Wickham 1.5 miles away.
Room was modern, comfortable ans functional. Wi Fi connection in room is bonus Be aware this is more a motel, can be a wet and cold walk to main building
peace / Quiet Breakfast was good
Spacious grounds, Lovely main building.
Faclities Lack of parking when busy
Difficult to find parking when we came in due to function at the hotel.
the setting appalling service
\\i thought the hotel was excellent value for money this time and the food was well up to a standard of excellence ..staff extremely helpful and courteous . the car park was disorganised and if fact my car was damaged in the car park by a red car scaping the side ..It will probably cost in the region of 200 to 300 to repair .so was it a good trip value for money ..no if you include that problem ..perhaps it may not have happened if there had been a proper marked area for cars etc .
Wonderful hotel and beautiful clean well furnished room with tea/cofee making facilities. Quite a large hotel but well run with friendly staff. Very good value when booked on booking.com. Directions to reception from car park were insufficient and the existing signs were improperly lit. In places walking from car park to pathways meant one having to walk over a mulch of leaves and muck.Food trays left outside neighbouring rooms in hallway on sunday evening at 6 pm were not collected until 9 am Monday morning. Pint glasses left on outside walkways overnight. Strange choice of tv channels. All night horse racing from America and the awful news channel Euro news but no BBC news or Sky news channels. No freeview channels like ITV2 or BBC 3. Good selection of sports channels though.
The hotel is a very beautiful village with both entertaiment and quiet nature forest. The rooms are very comfortable. But it is dificult to find this wonderful place if you don't have a vehicle.
Such a warm welcome. Excellent value for money.
Excellent hosts, good position, very clean and comfortable. Very willing and helpful
People were very nice and the house was wonderful
excellent guest house owners were very friendly an welcoming lovely comfy beds superb breakfast would recommend the retreat as a great place to stay
An excellent, very large, room and good breakfast with friendly and efficient service. The location is also convenient for shops and other facilities. Lack of car parking facilities.
Friendly and helpful staff on check in. Really excellent room, clean, warm and nicely decorated. Nothing, although we didn't eat there so can't comment on that.
Position was very good and we checked in early with no problems
It's easy city location was perfect for the intended weekend's activities. The refurbishment complimented made a ambience of culture in a city that has been revitalised by inner investment
We thought the restaurant attractive with the most delicious selection of food.The wine offer was very reasonable
This hotel is excellently situated if you are going on a cruise and want to be relatively near the docks. West Quay shopping centre two minutes walk away. Hotel also has own large car park. Food and service in hotel restaurant is very good. Would definitely stay there again. Bathroom lighting very dim.
The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.
Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira
It was in bad shape, carpets dirty and in need of decorating
Free Parking Cost of Food & Drink
Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
Very nice decor Much to noicy - My room was right above a very busy street
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
Car parking was poor. Only just enongh spaces
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
The staff were very helpful and friendly. The noise from traffic during the night
Assistance of the staff was excellent Although the name of the person travelling was included in the booking, the room was reserved in the name of the credit card holder. There was also, not enought milk cartons for the tea and coffee.
The receptionist was on the ball we did not arrive until approx 0115hours. The room was very clean and tidy and the bed was comfortable and warm. I have only one adverse comment which was the lack of sugar and only one biscuit between 2. But definately not a complaint. We had a very comfortable stay
The staff were very friendly and hospitable, and took time to help with any requests. And the rooms were of a good standard. It was quiet without any motorway noise, and it was very useful to have a garage which sold lpg easily accessible. The hotel was fine and the setting attractive, but it difficult to find by car coming from the north without using the footbridge from the southbound carriageway, and it is a shortcoming that there is no adjacent pub where meals are available. I don't recall seeing the guest reviews, so cannot answer that question.
Easy access. Plain, simple accomodation if you stay for one or two nights. High priced for the facilities offered. They offer breakfast but couldn't get the order right, after three attempts I cancelled breakfast. The manager did make a suitable adjustment to my account. I stayed for nine long days - Would I stay there again? Only for one night if passing through!
Friendliness of staff and cleanliness services- there was no internet connection or phone signal in my room and this is a major problem for me on a bisiness trip
The tv Didn't enjoy the stay at all. Receptionist was rude and did not want to sort the problem of our smelly overbearingly hot room and only did so on our insistance with a lot of huffing and puffing. our complimentary biscuits had also been opened and one eaten we did not want them replaced but thought it not good form she did not see this. We moved room but I had to return the original room key to reception even though I was in my pyjamas! I made a complaint the next morning and was told I would recieve a call but I never did. I will never return.
Room was comfortable. Only room service for breakfast, could do with a breakfast room downstairs with self service for customers
Friendliness of people
Nothing The fact that they had not processed by booking and had no rooms for us ,this was sorted out only by letting down other guests who had booked.also friends had asked for links with my booking so that our rooms would be together in fact we were at opposite ends of the hotel.
Convenient location for travelling southbound on M3. Good stopover whilst travelling on business. Location not good if travelling north on M3