Willingness of staff to help in any way
Quiet room, well maintained, with some of the best service-oriented attitude I've seen in the UK. The spa had no appointments for any treatments during my stay. I had chosen the hotel specifically because of the spa, too. :-( (This ALWAYS seems to be the case, in any spa and many other businesses anywhere in this country, there is no such thing as a 'walk-in' or spontaneous appointment, but I digress. It is nothing specific regarding this hotel anyway.)
staff and decor size of Executive Rooms
Friendly staff and enjoyed the use of the pool, although it wasn't clear when the children's inflatables were allowed to be used booked a family room on website but arrived to be told we were in a double. we paid extra for the family room and we needed a 'discussion' at reception to sort out which was inconvenient. expensive food and drink in both hotel and on site restauraunt across the road
Helpful and friendly staff, rooms excellent and restaurant food amazing, would recommend and will be staying again.
Great hotel good location with excellent spa facilities, the pub adjoining the hotel offered good food at reasonable prices in a relaxed atmosphere Didn't eat in the hotel as thought prices for a family of four were a little expensive therefore would suggest an inclusive rate for breakfast for this type of stay.
Felt the room was a little cramped considering the rate paid.
Cleanliness and friendliness of staff
The comfort and atmosphere
Very helpful staff.
We've stayed at the Red Lion on numerous ocassions and it's in a good location, good staff, good restaurant/bar, good rooms and excellent value for money.
polite, friendly staff, nothing was too much trouble
We stayed in Room 7 and we had problems drawing the curtains,It seems the curtain track was the problem.All other areas were great.
well appointed , warm , clean comfortable and has character ,breakfast was excellent. Slightly difficult to access bedrooms
Friendly and efficient staff none
Comfort and easy access to shops and amenities, with good onsite parking. Convenience of inclusive breakfast. In a room for 2 persons , there was only 1 pkt or hot choc for a bedtime drink and we had to go downstairs and ask for another.
Easy parking and convenient for town center , bar and snacks downstairs, smoking area if you need one. Creaky floors , noisy extractor fans in bathroom , place badly needs a refit
The room was immaculate; clean, comfortable bed, brilliant decor food was indifferent
Good breakfast, and good breakfast service
Quality of breakfast good. Breakfast staff poor - tables poorly laid, had to request tea again that didn't arrive. Bar food expensive.
Spacious room and very comfortable bed (we had booked a deluxe room). The travel cot we had requested was set up with proper bedding for our sleepy 2 year old which was a nice touch. Powerful shower and large bath. Ideal location for our trip to Portsmouth for the Great South Run. Very good breakfast choice - cooked breakfast the nicest we've had for a long time. Temperature in room was quite warm when we arrived late at night. Breakfast buffet did not offer yoghurts. Expensive rate for a Saturday night but it was a very busy weekend in Portsmouth.
The proffesional way we where greated for breakfast its a shame her colleague's let her down! bottom row's of tiles round bath had mould in grouting. Reception staff were to busy talking to each other to show us the facilities when we enquired other guests made same comment in bar
The serivce of the hotel was very welcoming. My bathroom had water puddle on the floor.
Ease of access from major roads
The staff were very friendly and helpful. The room was extremely clean and bright. Breakfast was also excellent. All in all we had a great stay and recommended it to the relatives we came to see.
The ambiance of the hotel was very good.
Comfortable , clean and friendly. Ideal as we were going to a wedding nearby.
Breakfast I tried to book through adjoining rooms for family. I did get rooms next door to each other but not walk through/adjoining.
Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
The location was very handy for us.
all of my stay no english breakfast
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
easy to find and to use the restaurant at night offer a poor menu
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
Very expensive for an "overnight" hotel
Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
good size room very dated but value for money
good parking - well laid out - nice beds - just had some money spent on it and not bad for a budget hotel
Easy parking, easy access - convenient location. Clean and simple no fuss accommodation. Good value for money
Location Walking to room could smell the tumble dryer, while in room the tumble dryer was going all night, disturbed sleep as a result. No evening meal except a frozen tesco meal.
Very clean and crisp. Yet to find.
position the bed was very old and uncomfortable
Friendly staff: relaxed atmosphere; clean & comfortable.
Good level of service
The lady who greeted us at the reception was very nice and very helpful. I didn't like the bathroom, the tiles were dirty and there were cracks between some of them. Overall I expected more for my money.
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
very pleased with all areas of the hotel ,i have no complaints at all.
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
The high standard of service
No Air Con in room only a broken floor standing fan.
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
The whole experience - staff - accommodation - food N o
Noisy bar area with leaking roof
Breakfast at 06:00 in the morning was lovely, a good fruit selection, serials and toast. Delivered right on time. The room was clean and tidy, the bed comfortable and Earl Grey tea bags, wonderful! Only one, the shower curtain round the bath is awful. I just don't like a wet curtain wrapped round me as I shower. Apart from that small thing, all ok.
Should of been told by hotel at time of reservation of any functions that were planned to happen on the date of stay
Convenient for our needs; good restaurant; value for money. Sounds from adjoining guest rooms - plumbing and voices.
very helpful staff, were happy to arrange taxi's for us at any time and also arranged breakfast an hour early to accomidate for all the guests running the great south run.
Quiet, clean and comfortable.
Convenient location to the venue we were going to and close to most of the amenities in the town. Car parking space was ideal for us.
the staff were very good and the meal in the morning people in the next room very loud in the morning 5 am awake
1. Staff – Friendly and professional 2. Food – Good 3. General Cleanliness and Comfort – Good Bathroom- Poor Standard 1. Shower fitting not standard expected 2. Mildew around bath 3. Cheap rusty Towel rail 4. Cheap and Flimsy Toilet Roll Holder 5. Cheap Toilet Paper 6. Cheap door hook (cup hook!) not properly fixed
the building is an excellent example of georgian architecture and to a pleasure to be in such a building. The room was roomy and very comfortable. Breakfast excellent and staff both in receprion & restaurant very friendly
Location was perfect for the town and theatre that we were going to in the evening. As there was a wedding it was quite noisy when everyone from the party was going to bed.,
God beliggenhet i forhold til jernbane, buss og sentrum. Deilig frokost og gode seng. Valuta for pengene!
Vi bodde bare en natt der men servicen var bra. Vi kom hjem fra byen, de hadde stengt baren. Men de lot oss få handle likevel.Utrolig bra. Kjempefin frokostbuffet.Vi kan godt tenke oss å bo der igjen
resepsjonisten var opptatt av å vise oss Southampton. Gav oss kart og viste oss litt.
The hotel is well located and easy to find. The staff were friendly and helpful - no problem when I asked for a later checkout. Would stay again.
I got the food to eat in the hotel. That's the only point I can think of. I ordered a muffins in the cafe coffee day counter and I was served two day old muffinn to me Room Heater was not working when I entered the room and I was never told when I was making a booking that room heater will not be available in the summer season. this caused me lot of inconvenience as I went alongwith with my wife and a kid(5 months old). And I was literally shocked by this incident.Please please intimate people what you will offer and what you will not beforehand so that visitor can make decision accordingly whether to stay in your hotel or not
Excellent sized room & bed. evening meal included None
The improvements to the hotel and dining area are lovely. Very impressed with staff, especially the young blonde waitress who greeted us each mealtime with a smile, asking how our day had gone. Well done
Location of the hotel was a little far away to local amenities and some more tips on Taxi companies to use would have been helpful.
ease of access, parking, catered fopr gluten free diet n/a
We thoroughly enjoyed our stay and were in awe over your leisure facilities,and we will most defonatly stay again No bad points
Very comfortable stay at the Marriott. Staff were very helpful and polite. We even got a bottle of wine, fruit basket and chocolates in our room as it was our anniversary which was a lovely surprise. Would recommend.
Staff is very friendly. The pool is quite small and the jacuzzi was broken.
the rooms were comfortable. the swimming pool and sauna was relaxing.the showers temperature and force of water was very good.
The staff were very helpful and friendly. The noise from traffic during the night
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
Car parking was poor. Only just enongh spaces
Very nice decor Much to noicy - My room was right above a very busy street
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.
Good location for new forest area and we found the room excellent. all the staff were very pleasant . Food we found was too heavy with sauces but that was a personal choice. Would definitely use the Inn again when in the area
As described- lovely rooms, friendly service, well located. None
Food was excellent. Staff were friendly and very efficient. Room was a very high standard and price was reasonable. No bad points
Food and menu choice was excellent and staff very attentive and helpfull. Fullers Hotel so beer choice very good. Large room so not crampted.
Friendly staff, clean and cosy rooms, good breakfast in lovely restaurant.
Excellent facilities, staff. Short stay but most enjoyable and will recommend to others
Excellent Inn, with superb rooms, and the best pub food we have ever found. Good and helpful staff Bed a little soft.
room, staff food nothing
Friendly and helpful staff. Very pleasant location with excellent pub attached for a quiet drink and also for dinner. Good pub food for the price and good beer. Rooms very comfortable and nicely decorated, also quite spacious. Room temeperature was perfect (although it was possible for guests to adjust it if necessary) - we were there in November. The included breakfast was excellent - a very good choice of traditional cooked food (including vegetarian) as well as pastries, cereals etc. My wife and I definitely plan to return for a longer stay. Very little, if anything, to complain about. The vegetarian dish that my wife ordered for dinner was a bit bland, but there were at least two other vegetarian dishes on the menu which may well have been better.
Stillt og rolig hotell, ganske sentralt
Sentral belligenhet. Grei standard. Personalet var hyggelige og blide. Rommene ble dårlig ryddet. Kaffekopper ikke vasket etter bruk
breakfast! the chef went out of his way to accommodate me willingly.
The room,staff,food,very comfortable bed,all in all first class No complaints at all
Breakfast Awful decor, rust in bath, horrible smell in place
It was nice and comfortable. A little bit too far from the town centre. Needs a little bit more dust cleaning.
Price - Summer Offer for 2 nights bed & breakfast. Our room was upgraded to deluxe. Excellant breakfast. No lift.
Hotel has a pool and was easy to find and had plenty of parking spaces. Staff were friendly. Breakfast was included in the price Powerful hairdrier provided. The bed was comfortable. The pool is small and quite claustrophobic - an odd shape to accomodate more than 2 adults wishing to swim careful 'lengths'. The jacuzi was noisy and intrusive and I didn't find the swim a relaxing experience - a great shame.
The comfortable bed!! Only a small point but I get irritated by small extra charges (bottled water in the room and car park). If you had charged an extra £4 for the room I still would have booked it, but I would have left without the feeling of penny pinching on the part of the hotel.
None Greeted by beer glass and rubbish on the reception steps.Told on arrival that the room telephone was not working and an offer made to move us to an alternative hotel but no apology. Room ridiculously far away from reception. Bathroom was grubby. No crisps, peanuts or similar snacks available at bar.
Room absolutely stunk of stale cigarettes. There was a sign on the door saying it was a smoking room but housekeeping staff in the corridor told us that this no longer applies. However, the room smelt so strong of cigarettes and there was an ashtray in the room. Smell had tried to be masked with air freshener but this made the overall smell worse. We only stayed 1 night to quickly get ready for and attend a wedding otherwise I would have asked for a change of room.
Restaurant and lounge bar area environment very comfortable with the staff very helpful. Bedrooms were in need of refurbishment. No air conditioning in rooms. Bathroom fittings in poor condition. Not the standard expected or seen previously from Hilton Hotels. Being mostly on one level, had a long walk to bedroom. Disappointed not to have breakfast, but could not justify the cost of £16.50 per person extra.
Vennlige og behjelpelige hotel personalet Hotellet hadde ikke mulighet å severe mat på kvelden. Fikk feil opplysninger om bespisning på restaurant ved siden av, nemlig at mat kunne fåes fram til kl 24.00. Dette spuret jeg om ved booking men, restauranten stengt da vi kom fram