Friendly staff: relaxed atmosphere; clean & comfortable.
Good level of service
good parking - well laid out - nice beds - just had some money spent on it and not bad for a budget hotel
position the bed was very old and uncomfortable
good size room very dated but value for money
Very clean and crisp. Yet to find.
Location Walking to room could smell the tumble dryer, while in room the tumble dryer was going all night, disturbed sleep as a result. No evening meal except a frozen tesco meal.
The lady who greeted us at the reception was very nice and very helpful. I didn't like the bathroom, the tiles were dirty and there were cracks between some of them. Overall I expected more for my money.
Easy parking, easy access - convenient location. Clean and simple no fuss accommodation. Good value for money
Willingness of staff to help in any way
The comfort and atmosphere
Helpful and friendly staff, rooms excellent and restaurant food amazing, would recommend and will be staying again.
Great hotel good location with excellent spa facilities, the pub adjoining the hotel offered good food at reasonable prices in a relaxed atmosphere Didn't eat in the hotel as thought prices for a family of four were a little expensive therefore would suggest an inclusive rate for breakfast for this type of stay.
Cleanliness and friendliness of staff
Quiet room, well maintained, with some of the best service-oriented attitude I've seen in the UK. The spa had no appointments for any treatments during my stay. I had chosen the hotel specifically because of the spa, too. :-( (This ALWAYS seems to be the case, in any spa and many other businesses anywhere in this country, there is no such thing as a 'walk-in' or spontaneous appointment, but I digress. It is nothing specific regarding this hotel anyway.)
Felt the room was a little cramped considering the rate paid.
Friendly staff and enjoyed the use of the pool, although it wasn't clear when the children's inflatables were allowed to be used booked a family room on website but arrived to be told we were in a double. we paid extra for the family room and we needed a 'discussion' at reception to sort out which was inconvenient. expensive food and drink in both hotel and on site restauraunt across the road
staff and decor size of Executive Rooms
the building is an excellent example of georgian architecture and to a pleasure to be in such a building. The room was roomy and very comfortable. Breakfast excellent and staff both in receprion & restaurant very friendly
the staff were very good and the meal in the morning people in the next room very loud in the morning 5 am awake
Location was perfect for the town and theatre that we were going to in the evening. As there was a wedding it was quite noisy when everyone from the party was going to bed.,
Breakfast at 06:00 in the morning was lovely, a good fruit selection, serials and toast. Delivered right on time. The room was clean and tidy, the bed comfortable and Earl Grey tea bags, wonderful! Only one, the shower curtain round the bath is awful. I just don't like a wet curtain wrapped round me as I shower. Apart from that small thing, all ok.
Should of been told by hotel at time of reservation of any functions that were planned to happen on the date of stay
Quiet, clean and comfortable.
very helpful staff, were happy to arrange taxi's for us at any time and also arranged breakfast an hour early to accomidate for all the guests running the great south run.
Convenient location to the venue we were going to and close to most of the amenities in the town. Car parking space was ideal for us.
1. Staff – Friendly and professional 2. Food – Good 3. General Cleanliness and Comfort – Good Bathroom- Poor Standard 1. Shower fitting not standard expected 2. Mildew around bath 3. Cheap rusty Towel rail 4. Cheap and Flimsy Toilet Roll Holder 5. Cheap Toilet Paper 6. Cheap door hook (cup hook!) not properly fixed
Convenient for our needs; good restaurant; value for money. Sounds from adjoining guest rooms - plumbing and voices.
Easy parking and convenient for town center , bar and snacks downstairs, smoking area if you need one. Creaky floors , noisy extractor fans in bathroom , place badly needs a refit
The room was immaculate; clean, comfortable bed, brilliant decor food was indifferent
polite, friendly staff, nothing was too much trouble
Very helpful staff.
Friendly and efficient staff none
well appointed , warm , clean comfortable and has character ,breakfast was excellent. Slightly difficult to access bedrooms
We've stayed at the Red Lion on numerous ocassions and it's in a good location, good staff, good restaurant/bar, good rooms and excellent value for money.
Comfort and easy access to shops and amenities, with good onsite parking. Convenience of inclusive breakfast. In a room for 2 persons , there was only 1 pkt or hot choc for a bedtime drink and we had to go downstairs and ask for another.
We stayed in Room 7 and we had problems drawing the curtains,It seems the curtain track was the problem.All other areas were great.
Good breakfast, and good breakfast service
God beliggenhet i forhold til jernbane, buss og sentrum. Deilig frokost og gode seng. Valuta for pengene!
resepsjonisten var opptatt av å vise oss Southampton. Gav oss kart og viste oss litt.
Vi bodde bare en natt der men servicen var bra. Vi kom hjem fra byen, de hadde stengt baren. Men de lot oss få handle likevel.Utrolig bra. Kjempefin frokostbuffet.Vi kan godt tenke oss å bo der igjen
We had a very good break here, staff were friendly, room was a little small but was clean, food was really good and the staff in the restaurant were really lovely. Bit overpriced but we had a nice time so we were happy.
Quiet location, clean. Cleaner was extremly helpful when I was struggling to carry my bags up the stairs, genuinely concerned and on hand to assist me. The food in the restarant was not of a good standard. I had belly of pork and left the whole thing, overcooked. When appraoching the bar for drinks I was faced with an abrupt bar man who did not even look up and instructed me to sitdown to be served. I would stay again, but would be cautious about eating there.
Location, quiet and the facilities The waiting staff at breakfast got the order wrong. The Irish coffee was not to a standard we would expect from a MacDonald Hotel.
Pleasant surroundings. Free broadband in room internet - remeber to take Ethernet cable Dining facilities are limited to A la carte at one end, and sports bar at the other with nothing in between
Friendly atmosphere and overall service provided by members of staff
This was our fourth visit to Botley Park. We stay there because we enjoy the comfort of the bedroom and the food in the dining room The Bar prices. I can buy a ltr of whisky for what I paid for two singles at Botley Park!
Very comfortable, quiet and excellent dinner and breakfast. Nothing
good value for money no
Bra beliggenhet,fint og ganske stort rom(enkeltrom) og hyggelig betjenin
Billig og store rom. Pen og bra restaurant/lunsj/frokost lokaler. Veldig sentralt hotell, bare tre minutter aa gaa fra Harbour Station (tog) og ti minutter til sentrum. Rommene er gamle og vinduene er smaa. En oppussing av badet hadde gjort seg. Ellers var jeg kanskje uheldig, men rommet mitt var ganske skittent og stoevete.
It is well placed, the staff were welcoming and the facilities were good. The rooms were well equipped There is a fair amount of noise thruogh the night from the motorways but if you want easy access to the motorways, that is the price you pay. It was unpleasantly noisy but more a good excuse for an insomniac
Very nice room. Good breakfast. Staff not very welcoming. I was charged for a newspaper I did not receive or order. This was however resolved. A couple next to us in the queue had also been cahrged for a paper they ahd not ordered. They ahd had it left by their door. they were asked to return it at the desk when they requested a refund, which I did not think was reasonable. I did not like having to pay to park, when it was the hotel's carpark and not in a particularly busy area.
The location of the hotel was perfect. Just off the motorway, but set in lovely wooded gardens so therefore not much noise. In fact, no noise, with window closed! Breakfast was great, plenty of choice and something for everyone. Would def recommend this hotel, and would use it again myself.
Friendly staff in bar area After ordering pancakes for breakfast, asking 3 different staff members to check for them and waiting 1 hour still not to receive them, total shambles
Very clean, well laid out hotel, near to southampton for our cruise departure. Would stay again with no hesitation. Great breakfast with lots to choose from. Hotel entrance can be tricky to spot on roundabout. No issues at all
efficient, clean, comfortable very few shopping facilities particularly since it was not near local shops
The food, the bar seating and the room. The swimming pool was small but made smaller by half being sectioned off for swimming lessons.
The hotel was very comfortable and in a great location. The room was clean and had everything we needed. The waiting staff were very friendly, and the breakfast was lovely. The room was quite dark and there was no minibar. The television had a terrible reception and there was no guide as to what channels were what. At breakfast, the glass I was given was dirty, and I did not have a full set of cutlery, I had to request this. The waiting staff were very friendly although the receptionist was verging on rude. There was persistant banging throughout the night which kept me awake. Also, the food in the restaurant was overpriced and not of brilliant quality.
Excellent reception, good food, nice room, nice pool and fitness. Materass awful, bathroom not ventilated, WC flushes poorly, WiFi internet cost 15 GBP
The location was excellent and the staff were extremely helpful at both the reception and lounge/bar area
Our room was very nice - comfy bed, great shower, lovely furnishings. Location was odd - residential with very little parking and few nearby restaurants; our room was at the top of four flights of stairs, the staff offered several times to assist with bags so it is not a big problem but something to be aware of.
The rooms were very attractive, very individual and well appointed. Greeting on arrival was somewhat muted. We didn't realise that we would be staying in the 'annexe' - it didn't matter in the end but would have been nice to be told earlier than when walking across the street. Bathroom a bit small-shower was good.
Very friendly staff and exellent breakfast
The hotel is situated in a good position. It was bright and clean and the breakfast was good. We arrived at 2pm as stated on the internet but in reception it says check in 3pm. We did not want feather pillows as we had requested. This was not done till we checked into the hotel. The grouting on the bathroom floor kept coming off as we walked.
It was clean, decorated very nicely, quiet, smelt nice and parking was easy. I would rather have had the breakfast facilities in our part of the building - had the weather been awful it would have been not very nice to cross over to the other building for breakfast. There was no hotel information in our part of the hotel either.
Very Friendly and courteous staff. Excellent Breakfast. Felt the room was a bit small.
Staff were polite, helpful and had good knowledge of surrounding area. Rooms were bright and airey with good decor and en-suite. Rooms were made to look bigger on the website than they actually were. No indication of when the rooms were going to be cleaned was given until they actually wanted to clean them.
Friendliness of staff, cleanliness of hotel and good choice of breakfast. Having parking capacity helps as hotel is situated in small backstreets just of the main promenade and space is restricted. The standard double room is on the small side and more what you'd expect in a B&B establishment (although it was clean and well furnished). The sink in the en-suite bathroom was tiny and difficult to use.
the room we had was very spacious and nicely furnished shower leaked and fittings were poor. Toilet was very small & cold! door to our room was not very secure + large gap so anyone could see through.
Friendly and helpful staff. Luxurious and large bedroom.
The spa & jacuzzi Limited menu in both restaurants. Would have liked more pasta dishes & vegetarian.
Our stay at this hotel was excellent. The receptionist altered our booking on request and assisted us with our luggage . The room was lovely, no compalints at all. Everything we needed was there, even a fan to cool us down!! We used room service for dinner and it was delivered very fast, even though they were very busy in the dining room. Next morning the buffet breakfast was the best I have experienced anywhere. A great choice and something to suit anyone. All in all a great stay at a great hotel. We would certainly recommend this hotel and would use it again if holidaying or travelling in the area. Nothing to dislkike.
We are from the US and spent 17 days in Europe. We chose this hotel because we were a little tired of big cities (although this was a bit of the beaten path) and the rooms/beds were larger then others (we have three kids). The pillows are the best! And breakfast was divine (read - huge!). Jacuzzi was tiny (fit three people only) and freezing (maybe around 93 degrees F) ... Sauna and steam room were nice though.
Hotel was clean and staff was nice. It is in nice grounds. Breakfast was ok. Did not agree with the fact men had to wear shirts with a collar for dinner in the restaurant.That seemed to be a bit old fashioned. So my husband and I went to restaurants close by. Also thought the dinner menu was a bit over priced.
We were not allocated the room we had booked - only a double rather dbl dbl. The initial room was also allocated up stairs, when we had a pushchair. There was no lift access. It took an hour to fix up a new room, as I had to requeue to complain. It then took 6 hrs to get a cot in the correct room. Evening food quality debatable. Breakfast very good
Efficiency, Cleanliness and Comfort were all good.
The pool facilities were very good and open late into the evening. We stayed in a standard room which was actually relatively large with a very comfortable bed.
Quiet location. Comfortable room. Excellent breakfast - from heated containers, and with hot plates. Other hotels take note! Hotel confirmed wifi was £15 for 24 hours. I told them this was excessive - especially as many people just want to download/send some e-mails. Checked available networks on my netbook & logged on to 'ibahn' - which has an option for 1 hour free!! Ditto next day.
Reception staff were charming & helpful-excellent service. Reception on t v was terrible-we were unable to watch as the picture was so poor. Hotel was very rambling, and difficult to fnd our way around.
Comfort, cleanlinness and welcoming staff.
very pleased with all areas of the hotel ,i have no complaints at all.
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
No Air Con in room only a broken floor standing fan.
The high standard of service
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
The whole experience - staff - accommodation - food N o
Noisy bar area with leaking roof
\\i thought the hotel was excellent value for money this time and the food was well up to a standard of excellence ..staff extremely helpful and courteous . the car park was disorganised and if fact my car was damaged in the car park by a red car scaping the side ..It will probably cost in the region of 200 to 300 to repair .so was it a good trip value for money ..no if you include that problem ..perhaps it may not have happened if there had been a proper marked area for cars etc .
Wonderful hotel and beautiful clean well furnished room with tea/cofee making facilities. Quite a large hotel but well run with friendly staff. Very good value when booked on booking.com. Directions to reception from car park were insufficient and the existing signs were improperly lit. In places walking from car park to pathways meant one having to walk over a mulch of leaves and muck.Food trays left outside neighbouring rooms in hallway on sunday evening at 6 pm were not collected until 9 am Monday morning. Pint glasses left on outside walkways overnight. Strange choice of tv channels. All night horse racing from America and the awful news channel Euro news but no BBC news or Sky news channels. No freeview channels like ITV2 or BBC 3. Good selection of sports channels though.
Difficult to find parking when we came in due to function at the hotel.
Room was modern, comfortable ans functional. Wi Fi connection in room is bonus Be aware this is more a motel, can be a wet and cold walk to main building
Beautiful surroundings. Excellent Breakfast Unable to have dinner at hotel as fully booked. However, a good selection of eating places in Wickham 1.5 miles away.
The hotel is a very beautiful village with both entertaiment and quiet nature forest. The rooms are very comfortable. But it is dificult to find this wonderful place if you don't have a vehicle.
the setting appalling service
Spacious grounds, Lovely main building.
peace / Quiet Breakfast was good
Faclities Lack of parking when busy
The food was very poor, slow in coming and only luke warm. The manager was informed and was very helpful
Food parking and room None
Good service and pleasent room
Hotel staff Need to allocate car park spaces for hotel guests. On Friday and Saturday nights most of car park spaces were taken up by people attending the functions. Need lifts to ist floor specially for older and disabled people.
Nice clean room with a comfortable bed. Quietish area and only a 10 minute drive to Portsmouth harbour, which is the reason we booked.
we only stayed from 7pm-7.30am so didn't experience much The fact the travel cot couldn't have been set up and made up by the hotel when we did pay £75 for our room it seems a bittight not to include this as a srvice when even a travel lodge or days inn provide this service for half the price!
The staff are so welcoming you will enjoy the arrival and the greeting they provide. I was convalesencing following chemotherapy treatment in hospital and all my medical needs were attended to - such a treat to have the levels of care and attention from all the front of house staff who are a credit to the hotel. Nothing to put in this box!
Not having to travel as attending Xmas function Heater in room not working on one of the coldest days of the year. Having to pay for breakfast.
It was very quiet The restaurant. Things we ordered from menu not available and service very slow
The dining restaurant was good and the staff were friendly and helpful. My room smelled of smoke.It was obvious a smoker had been using the room previously.
Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.
This hotel is excellently situated if you are going on a cruise and want to be relatively near the docks. West Quay shopping centre two minutes walk away. Hotel also has own large car park. Food and service in hotel restaurant is very good. Would definitely stay there again. Bathroom lighting very dim.
It was in bad shape, carpets dirty and in need of decorating
Position was very good and we checked in early with no problems
The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.
Friendly and helpful staff on check in. Really excellent room, clean, warm and nicely decorated. Nothing, although we didn't eat there so can't comment on that.
It's easy city location was perfect for the intended weekend's activities. The refurbishment complimented made a ambience of culture in a city that has been revitalised by inner investment
Free Parking Cost of Food & Drink
We thought the restaurant attractive with the most delicious selection of food.The wine offer was very reasonable
Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira