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1st they are SO ACCOMODATING. Thanks to guest services, concierge DENNIS :-0 and the crew plus the front door attendants, managers, housekeeping are all amazing. Guest Service Rep came to greet us and had the goats milk avail for my daughter. In the USA we can only purchase at select store and did not realize it was more common to have in Dublin. We have made Dublin-the Shelbourne as our #1 headquarters. The quality of our stay, the fact they have vetted services for a nanny, great food, amazing polite service from all departments simply speaks volumes. Mr. Hanley and his staff at this fine establishment continue to amaze me. I really appreciate the peace of mind they bring to me and my little 1 and 2 year old children each visit. We surely feel special and love the amazing spacious rooms. THANK YOU ALL!! See you again next year. I have only positive things to communicate. They can keep up the great work. Great food options, great concierge, guest services, housekeeping, food services.....blessings to you all!
excellent service, excellent staff, luxurious room - Fantastic hotel.
Lovely staff, very beautiful building. There was no complimentary water or tea/coffee making facilities in the room which was very annoying. We have to queue to get into the restaurant for breakfast - first time I've ever had to queue in a hotel for breakfast and did not expect this from a 5 * hotel.
When I arrived at 10AM, there was no room ready (understandable), but when I returned in the afternoon, I was shown to a room with a worker working on scaffolding directly outside my window. The second room was fine, but I was disappointed that the clerk had initially no problem assuming he could leave us in a room where we could all wave to a worker!
It was a gorgeous hotel - the breakfast was a bit pricey but it was lovely
The staff was incredibly accommodating and pleasant.
Location is perfect but a bit overpriced for what you get. Room was a nice size and staff was very friendly. I think it is better without kids. Overpriced a bit for what you get. Had to call to have room made up after being out from 9:30-3:0 during the day... I guess someone just forgot.
Excellent staff . relaxing atmosphere. Superior service Breakfast at €29(orange juice and cereal) for a 12 yr old is way too pricey!
The hotel is grand and no detail is overlooked. The breakfast was superb but still talking of the impeccable service. A perfect 10 all around.
the feeling of luxury, excellent service from all of the staff, reception staff were very professional as were porters bar prices are a little on the high side.. Thats dublin i suppose
Nothing. I have stayed in better b&bs!!!
Breakfast was insanely good, the best part of our stay.
The level of comfort and luxury of this hotel is amazing! The staff never stops to make an effort to make your stay as we said "Totally awesome!!" Nothing, it is a truly amazing hotel.
Hotel staff very pleasant and helpful. Room very comfortable and restaurant food lovely.
Amazing, hands down the best hotel experience I've ever had. World class staff, facilities and rooms.
The staff were without exception incredibly cheerful and helpful. The breakfast was wonderful
Everyone was so helpful. The facilities are the best. The restaurant was wonderful. We loved absolutely everything !!!!! we hope to return one day.
Extremely courteous and helpful staff, without exception
The service was superb. The surroundings and the quality of the room was amazing. Coffee in the lounge with an open fire was a highlight. The airconditioning/heating was unable to be adjusted and the room was too hot. The bed was a little hard.
How relaxed one could be in the hotel and how easly one could stay there a whole weekend without leaving the hotel.
It felt like a 5star experience.
relaxed, comfortable, luxurious and calm n/a
The service and the convenience to the City The only point I would make is that our room had a musty smell which we put down to a previous occupant being a smoker.
hyggelig betjening. veldig fin uteplass i courtyard. morsomt interiør Litt mye støy fra gaten. for dårlig vinutvalg.
Meget god beliggenhet i forhold til å være på storbyferie i Dublin. Hotellet hat et spennende interiør. Vi fikk oppgraderte rom i forhold til det vi hadde bestilt, men til samme pris. Meget bra frokost. Stille og rolig til tross for den sentrale beliggenheten. Nei, vi var 100 % fornøyd.
At hotellet ligger meget sentralt med gangavstand til det meste. Dessuten var det veldig enkelt og ta seg til og fra flyplassen med flybussen som stoppet like i nærheten. Dårlig service i baren. Vi var 6 stykker i reisefølget og første kvelden avsluttet vi kvelden med å ta en Irish Coffe i baren. Det virket som det å lage Irish Coffe var et ork for bartenderen og de påfølgende kveldene sa han at kaffemaskinen måtte renses osv. Baren stengte når bartenderen fant det for godt. Resepsjonspersonalet var heller ikke spesielt blide og imøtekommende, virket nesten som om kunder var noe forferdelig mas..
Egenartet ineriør. Gjennomført. meget sentral beliggenhet Mye støy i rommene som vender mot gaten, Pearse street.Booking.com tok 15 Euro pro pers for frokost. På hotellet kunne man få den for 9.95 Euro.Dette bør Booking.com ordne opp i!!!!!
God atmosfære med fred og ro. Blikkfang i alle rom. Uvanlig interiør.
Fasaden, frokosten (selv om den ikke var inkludert), størrelsen på rommet, gode senger, stille og rolig område, veldig sentral beliggenhet
Belliggenheten og hotellet's charm. God service fra de ansatte i resepsjonen Nei
Hyggelig btjening og sentralt beliggende At man belaster creditkort under oppholdet
Hotellet lå sentralt i forhold til Dublin sentrum. Personalet var imøtekommende og gjestfrie. Rengjøring av rom var topp.
sentral beliggenhet ikke frokost inkludert
Location To me it seemed like Bentley"s is winding down!! We arrived back from our night at 11.30pm ordered wine and some nibbles got our wine but were told "we don"t do nibbles!! our morning waiter was fab but I lost count of how many times he said sorry!! as any item I ordered from the menue was not possible.
The majorityu of the staff werte excellent. However one person at the front desk when we checked in was extremely negative to the point of being hostile. I think she was the manager. I found her to be not only disagreeable to me but also thought she spokje to her staff with disrespect. The individual at the front desk. Based on my experience with that front desk manager I would not recommend this hotel
Incredibly helpful staff. Beautiful room. Comfortable bed. Bathroom was spacious and had a 'spa' feel to it. Best breakfast in Ireland.
staff were most helpful and friendly and food and service quite good stairs and no lift - rooms on top floor definitely not suitable for older people or with any kind of disability or health problems
The hotel didn't receive my booking so I had to move hotels.
Truly superb location, intimate hotel with just a few rooms, older building with great character but well-maintained, comfy bed with nice sheets, great shower with lots of water pressure and great view. Loved it and would go back in a minute! Staff could be a bit more informed to answer questions about the surrounding area
great location, fine food , nice staff. What's not to like !
has an edwardian atmosphere of the 30s reflected in courteous and attentive service
staff were always helpful and friendly I was on top floor and it was necessary to keep the windows open due to heat therefore street noise was a bit annoying at times.
Locarion was brilliant and the fact that you could get a room for 4 nothing
Hotel very well located in Dublin in a nice district and close to museums and center of the city Noisy, noisy, noisy. The noise comes from outside (engines for air-conditionning) and from inside (floor of upper level).
Have stayed in Buswells before. As always enjoyed our stay. The staff are excellent ever consious to the needs and comfort of each guest
The atmosphere friendliness and sense of old world hospitality and charm. A trip back in time to an Ireland that has disappeared with the celtic tiger. Will stay again and again Therese Thompson
we found it retained the friendly ethos we had repeatedly found over 45 years. the bedroom was a good size as was the bed.
Staff v pleasant The room was dark and dreary. The bathroom was not v inviting
the staff and comfort of hotel we were given a room which was noisy at the front of hotel but upon request was moved to a better room
comfortable bar and lounge - easy reach of grafton st
The beds were very comfy and the location was great for exploring Dublin. Beautiful and unique hotel. Would stay again. Pay a little more and you get a larger room with larger bathroom as well, feels more relaxed. Lesser priced rooms much smaller. Restaurant was just okay. Breakfast was the best meal , dinner was okay , waiter seemed a little fed up with waiting on our group.
Sentral beliggenhet og hyggelig betjening.
Sentralt, rommet Nei
Beliggenheten og servicen. Rent og pent. Viften på badet hadde et høyt støynivå.
Koselig hotell. Hyggelig betjening. Fin beliggenhet, stille og rolig område.
Sentral beliggenhet. Hyggelig personale. Dusjen fungerte veldig dårlig.
The room was convenient, good value for money, bright, simply, but well designed and well-thought out.
The room was nice with a re-vamp bathroom (but with some misconception) The waitress of the bar of the hotel, they don't know how to smile apparently
The room was spacious, LCD screen, very modern bathroom with good shower. Wooden floors, street view. Overall a nice place (though we where on business there). The wifi was down due to road works. As this was a business trip that was annoying. However an hotel down the street had wifi and that was a 3 minute walk. Price of the menu was expensive but as close to the city as it was - enough food in the area. We ordered a twin room but got a room with a queen sized bed. Overall a good experience.
This is not a hotel, but 8 newly built guest rooms over a pub. Nice location. Well-equipped, modern, clean rooms. Friendly staff. A bit of new-faciity diseases: no warm water in the shower on one night, slamming door. A weak WiFi signal - worked ok only in the staircase, not in the room. The need to pay upfront for the whole stay.
Basically this premises is some rooms over a pub, but nicely decorated and clean. Beds very comfy. We ate in the pub and it was very good. Would definitely stay there again.
The design and the location, which was quite good. Not centered but close to all the attractions. The bathroom could have been a bit cleaner. The heating was ok, but could have been better. The room was on the first floor, next to the street, so it was a bit noisy. A room on the 2d or 3d floor coud have been great !
Modern design, close to city centre Unfriedly, rooms above the bar is noise till late
The rooms have been newly refurbished and very nicely done. The location was great for exploring the city. It was not clear this is not a "hotel", ie. No room service, ph, etc. The internet was not working. There were issues with the new plumbing. For 2 nights I had no working toilet.. They changed me to a much smaller room that the bathroom worked. They did not offer any compensation for the issues. The first room was at the top of almost 40 stairs, with no lift and no help with luggage.
hotel had no details of our booking and initially said there were no rooms available. When the manager eventually found us a room it had not been cleaned
The Rooms -from the exterior we could not believe how luxurious and modern the rooms were.The pub was very nice,staff pleasant and polite.Had good breakfast there.The room was far superior say to a Premier Inn or similar and would have cost us a lot more in the city.We chose this hotel because it was in walking distance to concert and the city centre. Bit noisy,but what you come to expect in a city anywhere in the world.
First impression of pub and room was a nice place to stay with good Irish character. Bed comfortable and room quite clean. Good breakfast Traffic noise was so loud at times could not hear TV and affected sleep somewhat. Broken shower enclosure taped up and no towel rail (evidence there had been one once). Had to check out early (before breakfast served at 8) on last day and not offered any non-cooked alternative (eg fruit/cereal) although paid B&B for whole stay.Thought pub would be livelier - we didn't see any live music
We liked the location,convenient for shopping and within walking distance of tourist attractions and eating places. Not easy to access staff when the pub was closed.
Friendly helpful staff Good breakfast Generally a good atmosphere Only two - bathroom ceiling was mouldy and there was no towel rail
Clean, beautiful, spacious
Great people,looked after all your needs very helpfull without being intrusive,food excellent with a traditional Irish pub thrown in, what more do you want? We live in a very quiet area and found the traffic noise a bit too much, but a word with Hughie in the morn and he sorted us a room at the rear and problem solved
Friendly staff, good pub downstairs (which does not cause noise in our room) The shower drain did not work very well.
Very cute / attractive building, and close walk to all the sights of Dublin. Great pub on first floor.
d Location to city centre and convenience for all amenities. Management and staff were very helpful and friendly. One of our party is infirm and was accommodated in a lower room which was most appreciative
The breakfast was delicious and the dining area was convenient and Only one thing. Visitors should know that there is not an elevator! Once upstairs it was fine, but a little difficult with much luggage.
We were extremely pleased with our accomodations at O'Neills. It was exactly what the advertisement boasted - clean, friendly, and conveniently located! Would definately recommend it to anyone visiting Dublin!
Great staff, great rooms. We had a very comfortable stay! Would absolutely return.
Itís very well situated close to the main places to go in Dublin. Just 3 minutes walk fom Trinity College It is too noisy. Room windows don´t isolate you from the noise caused by the traficcit outside.Besides they are a little tight fisted about the running hours of heating systems. They switched off during night so the room is very cold when you wake up. Not to say when you to the bathroom for a morning shower.
Rimelig hotell med grei standard i forhold til pris. Sentral beliggenhet i for turister på bytur til Dublin.
1. Beliggenhet 2. Svært hyggelig betjening 3. Rent og ordentlig Informasjon om frokosttilbud i og omkring hotellet. Baderommet bør kunne varmes opp.
meget spesiellt hotell - ikke for dem som er ute etter tradisjonell hotellopphold, veldig trivelig
miljø, gjestfrihet, lokale opplevingar ingen - stedet står seg på sin egen identitet
Beliggenheten var flott, også den spesielle stemningen med å bo i en autentisk gammel pub var morsom. Kvalitetssikring av renholdet, kjøleskapet inneholdt svært gammel mat.