I wasn't recognized as a gold member until day 3 of my stay. Subsequently was informed I could not receive Executive Lounge access because I did not book through the proper channels, but was told they'd let it "slide". Housekeeping cleaning rags were left in my room.
Area of city. Hotel lobby space Small bathrooms, no courtesy shuttle, no weekend Happy Hour
Nice size room and very friendly staff
The room itself was nice and we did get an upgrade to a suite. The room wasn't totally clean. Dried soda on counter in kitchenette when we arrived-maids didn't even clean it when I left a note! Dried silly string in pictures and ceiling. Broken furniture. Disappointing. None of the staff smiles or even seems to welcome you at all. Plus--had to pay $17/night for parking garage across the street.
We loved our stay! We were iffy on staying there because of the ratings but it was great. Room was very clean. They do have a parking rate but since you are staying at the hotel the do waive it. It is very quiet and peaceful, our 6 month old slept through the night! Would definitely stay there next time we travel to Dallas! The bathroom tiles in the tub need to be fixed. Nothing major.
I enjoyed the breakfast buffet and the lake outside
Beautiful looking building. Nice looking lobby, bar, and front desk. Good location for shopping. Rooms outdated. Have to pay for parking, internet, breakfast. Short on the number of towels that you get. Tub had mold around it.
Pros: friendly staff, good location, punctual valet, nice bar. Cons: dirty bathrooms with dirt in bathtub, used soap bar still in shower, carpet felt dirty, extremely outdated furniture (felt like I was in a cheap Vegas hotel), bug crawled on me during sleeping, no breakfast included, have to pay for Internet and parking.
Appearsnce - location - very clean The Noise!!!!!! I did not sleep
Over all hotel is nice, near the mall. Staff wasn't very friendly .
Ms Cleo was very helpful
The hotel is located across the parkway/tollway from the galleria and is also near a lot of restaurants. Our room was clean and the staff was helpful. Parking at the hotel essentially costs $17 per day ($17 overnight or $28 overnight for valet parking). Otherwise, there are hourly rates available.