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Breakfast buffet and the spa. Non-functioning portions of the spa circuit, lack of transparency of the in-room international phone rates.
Excellent hotel with good selection of restuarants, nice pool area and friendly staff! For the price paid & star rating I would have expected; - 1 - internet access in the room - 2 - more/higher grade Audio & Video equipment (no radio, cd- or DVD-players and an old 22-inch tv) - 3 - Mineral water or a bottle of wine and/or fresch fruits etc to be in the room as a welcome gesture on arrival!
Pool and roooms are wonderful Front desk service could have been better. Location is fine for full-board, stay on site relaxation, but not for island exploring without a car.
The hotel staff and facilities are excellent as well as the hotel being exceptionally clean. The food is wonderful too.
Beatiful location,Swimming Pools. Excellent Food and very high standards of service.
location, facilities,food, peaceful. Allstaff very helpful and efficient. Prices of food and drink very reasonable (contrary to some other opinions I have read) no
That they upgraded us to very spacious rooms with terraces overlooking the ocean; natural friendliness of staff; choice of food in buffet Service at reception was sometimes (when they were busy) slow and unhelpful.
All staff very friendly. Fantastic food.All facilities very clean,especially pool areas
Excellent well run 5* hotel lack of a beach nearby
Tranquil and relaxing Location is not exactly perfect.
It was very quiet, no noise, very clean. Excellent view overy the see and the garden. The hotel staff was always helpful and nice. I expected the spa infrastructure was included in the price of the hotel, but you had to pay additionally.
Mottagelsen I resepsjonen,var alltid rent I hotellet og området Sengene var alt for harde å ligge på.
Så klart beliggenheten. Herlig rom i 3.etg.med havsutsikt.Fantastisk solnedgang.Ingen kan ha det bedre. Flotte folk i resepsjonen, nydelig frokost ,herlig badeanlegg (som vi ikke brukte så mye,liker stranda bedre).
Beliggenhet og faciliteter, pluss service
Hyggelig rom. Bra bad. Delvis havutsikt. Fin beliggenhet. Kjempegod frokost med fantastisk utvalg. Deilige, rene badehåndkler til solsengen hver dag. Ba om to vinglass. Disse kom aldri! Det meste ved dette hotellet er bra, men enkelte gjester ved hotellet var svært uhøflige. De smatt foran deg på vei inn i heisen og i frokostbuffeen.
Alt! Vi var 14 stk. sammen, og ingen fikk god mat til middagen. Frokosten var utmerket.
Det var nærme det andre hotellet vi skulle bo på senere. Bedre senger, De var forferdelige.
Free internett på rommet. Må rettes i beskrivelsenVeldig bra Spa skitne solsenger ved bassengene - bør tørkes over hver kveld Treningsrom bør være gratis
Store fine fellesrom som vestibyle, korridorer etc. Ikke en så viktig detalj, men det tok 4 dager før de vasket glassene på rommet, noe de vanligvis gjør hver dag selv på 2 stjerners hoteller. Jeg måtte ned i resepsjonen 5 ganger for å få reaktivert nøkkelkortet for å komme inn på rommet.
At det var ryddig og rent. Personalet i resepsjonen virket usikre og ga forskjellige svar, og dette gjorde at vi følte oss lurt. Det fantes ikke personlig service verken der eller ved hotellets spisesteder. Det burde ligge opplysninger om hotellet og nærområdet på rommene.
Hyggelig personale Ikke dobbeltseng kun to enkle sammensatt
Bassengområdet Være tydelig på konsept vedr halvpensjon. Å spise i en fullt opplyst spisesal tett sammen med bare pensjonister er ikke helt det vi hadde tenkt oss. Bestiller man rødvin får man bare servert den de har. Vinkart eksisterer ikke. Maten var under middelmådig
Beliggenhet, sjøutsikt, maten (spes. frokosten) og aktivitørene/ aktivitetene (kveldsunderholdningen) var fantastiske :-) Det var en superfin ferie på dette hotellet Ikke nok sol stoler og man måtte betale for underlag på disse- om var var heldig og fikk tak i en stol
Godt kjøken, bra restauranter og bare For få og langsomme heiser, litt nedslitt hotell, dårlig kvalitet på underholdningen, bortsett fra vinkurset
De hadde bra frokost. Når man har betalt det man har, blir det feil med ekstra penger for kjøleskap (hadde ikke minibar, men tomt kjøleskap), og andre fasiliteter hotelet rekalmerer med at de har.
Et enormt og vakkert, oppvarmet svømmebasseng, dans til levende musikkhver kveld, beliggende inntil koselig strandområde og lekkert gateområde med mye butikker og restauranter. Hotellet er i seg selv det beste jeg vet om i verden for våre formål. Skulle jeg ønsket forbedring måtte det være i dansemusikken og også at antallet vakre kvinnelige gjester kunne vært høyere. Litt høyere kvalitet på frokosten ville heller ikke skadet.
Hotellet har en meget god frokostbuffe. Renholdet var meget godt, og bassengområdet er fantastisk. Men det beste var beliggenheten. Hotellet ligger midt i smørøyet både i forhold til strand og gode butikker.
Rommet er noe slitt men ok Minibar på rommene oppussing av bad
For mye bråk om natten
Belligenhet, hyggelig personale, god frokost. Problemet er støy fra nærliggende nattklubber. Hvordan dette problemet skal løses er ikke enkelt. Nattklubbene stengte ikke før kl 0600, og var til sterk sjenase pga høy musikk.
Frokost var bra. Bedre senger, altfor hard madrass.
Kort vei til strand, og rimelig avstand til fergekai (Fred Olsen / La Gomera)
Hotellet ligger nær stranden og resten av byen. ok standard. litt støy fra byliv og diskotek, men ellers eit hyggelig sted å feriere.
nice place, several pools, meal, clean and cosy rooms
We like everything except the mattress The mattress
top class kids club. very relaxing stay no magners / bulmers
nice peaceful and quiet with plenty of space in and around the pool area with nice helpful pleasasnt staff rooms are positioned like apartment blocks with some noisy dutch children playing football in among the grassed area causing damage to plants etc no respect to others should be a safe childrens sport area and signs showing no football rooms are very good but not 5 star food very good and entrance hall spectacular and worthy of 5 star
The saltwater swimming pool was excellant and the reception staff were very helpful and efficient. The spa was very good and value for money Restaurants were very poor quality for evening dinner. restaurant staff were courteous however they were very badly trained. not what should be expected from this class of hotel. There should be a business centre facility. I had to use the reception desk for some urgent business.
The location is excellent, the staff are great and the hotel is lovely
Location and accommodations. Willingness to help out and accommodate problems. Bad room location at first, other information in reservation was not known to all hotellpersonal at first.
Location Kids prefered facilities at the Iberostar Costa Colero , needs more for children , playpark ?
Rengjøring på rommet hver dag,varme i badegulvet, lå helt inntil promenaden langs sjøen, samt en døgnåpen "mini"-butikk. Vi hadde halvpensjon og da var frokost inkl. og vi kunne velge om vi ville spise lunsj eller middag. Vi er ikke bruker av rullestol el. men ser at dette er et meget bra hotell for rullestolbrukere. Dobbelsengen var to "feltsenger" som var satt sammen, de gle fra hverandre på de glatte flisene hele tiden. Gratis vann kun for All-inklusive gjestene. Kun det minste(utenom barnebassenget) var oppvarmet, og det var ikke så veldig varmt. Bassengene så forøvrig mye større ut på bilde enn de var i virkeligheten
Maten, utemiljøet, personalet.... Jeg takker hotell direktøren og personalet for kortet og champangen jeg fikk for min bursdag. Nei, totalt sett var det en deilig opplevelse.
Fikk ikke det vi hadde ønsket. Dårlig resepsjonsservise. Minibank i uorden i all den tid vi var der. Heisene virket bare halve tiden, noe som resulterte i at vi måtte gå fra 5. etasje og ned med 7 kufferter 5 golfbag 1 barnevogn og 1 baby, personalet brydde seg ikke.
Plassering, tilgjengelighet, varierte tilbud og utmerket mat.
Hotellet var bra men støyen fra nattelivet reduserte hotell-opplevelsen
The location close to the beach The hotel claimed to be fully booked, but there was only one or two couple at the swimming pools. Where were all the people ?
Excellent service - seaview - and the fact that the hotel is a reasonable size compared with other hotels in the nabourhood. no....
The hotel is very nice service is very good I styed i4 nights in 3 rooms reasons first room smelled very bad when complained they wrier very good and moved me to a suit which the air-condition was not working when complained first night they fixed only the one in the living room and not the one in the bed room, we came late that night and had to sleep in the living room as bed room was hot as he'll next day early we went diving and when back complained again about the air-condition the reception said it's Sunday why you did not tell us early as I we don't have now one to fix it, that is when I got real mad and told him this is 5 stars hotel not 2 any how they send a tecnition and he said yes it's not working and I can't fixed it then they moved us to another suit.
Hotel itself was excellent, brilliant location, room clean, overall very good hotel, let down by very minor things not normally associated with 5 star hotels. Minor things such as maids entering rooms even though do not disturb sign on, whhen arranging transfer to airport being told when it was best time to have car as opposed to the time we actualy we wanted
Everything, it's so unique, nothing like the numerous old fashioned 'block' hotels in the region. It's very colourful and imaginative, there's so much attention to detail. It's a proper 5 star. The staff are really friendly too and always have time for you. There were lots of rich looking people strutting about the place which is not something we're used to but it was fun staying there. You would have to be very spoilt to pick any faults
Very pretty place, very clean, great location.
the staff were professinal and kind.the golf club noted it was my wifes birthday and organised a bottle of champagne for our room.It was such a nice gesture,,thankyou once again. we own an appartment in playas de las americas but will always spend a few nights at the villa cortes on our visits from now on.we are thinking of our daughters wedding reception to be held at villa cortes next year.
We liked the welcome. Beautiful facilities and a very attractive property right next to the ocean. It was great to rest by day and night to the roar of the ocean waves. It was unfortunate that on Feb. 22 the spa, steam room and sauna were not functioning at 100%. The pools were cold and although the staff turned on the sauna and steam room, it appears that the steam room valve was not working well. This was a let down because it was our last full day at the hotel. We had several great meals at the restaurant but on the last night (Feb.
Meget høy standard. Nydelig basseng. Vennlig og serviceinnstilt personale.
Hotellet har en god beliggenhet med direkte adgang til strandpromenaden. Virkelig profesjonell stab med høy servicegrad og genuin arbeidsglede, man føler seg virkelig godt tatt vare på overalt på hotellet. Fantastisk frokostbuffét med alt en kan begjære! Dekor i rom og ganger er noe utdatert, kunne kanskje trengt en liten facelift. Trimrommet er lite og ligger i kjelleren, det burde vært flyttet slik at det fikk litt luft, vinduer og lys, - og man fikk inspirasjon til å bruke det. Spaets frontdesk har ikke den lekre framtoningen man venter seg og følgelig blir man heller ikke særlig fristet.
you could get easy from the airport to the hotel,it was very close to the beach, it had a very big restaurant with a good program, outside the hotel is the meeting poit for many trips like Jungle park, San Miguel Castel,etc, tv channels in 4languages english,german,italian,spanish the furniture and the painting in the hotel room are a little too old, and this was unpleasant(I speak on the behalf of my room)
Hotel very nice and in good location. Food really nice with plenty of choice. Two big swimmingpools and well equipted new gim. Very friendly animation team (international). Rooms furnitures quite old...and I would say the same about other hotel guests;) 70% of all guests were over 70 years old..mostly British..In the morning they booked best places near swimming pool (thou it is not allowed) and spent there no more then 30 minutes in the afternoon...Slow lifts especialy during meals..better take floors 1-3 and use stairs if possible.
Nice location, beside the beach and promenade, friendly staff, nice breakfast and super view from our 8th floor room.
We have stayed there often in the past and really like the warmth and professionalism of the staff Some facilities could benefit from a "face lift"
The choice of food at breakfast and dinner was excellent. Very attentive, hard working waiters. The hotel has bright and spacious puclic areas. There was good entertainment for families. There are not really enough lifts for the number of people staying in the hotel. Bedrooms could do with a refresh.
The breakfast buffet was very large. The view from the room and location were ideal. The bed was a bit stiff.
The location near the beach was excellent. The food was varied and delicious (we had halfboard). We also liked the active animation-team and the entertainment (for both kids and adults). The much-needed airconditioning did it's job perfectly during the hot weather. The room was big enough and kept clean, it also had a nice seaview from the balcony. And last but not least - the staff was very helpful and friendly. There's nothing really negative to say about this hotel. Maybe the fact that the drinks are a bit expensive at dinner/in the bar.
This is an excellent hotel in an outstanding location in Playa De Las Americas. Situated right on the beach, we used the small beach right outside the hotel a couple times, even though the shore was a bit rocky. A nicer, larger beach can be found on the other side of Puerto Colon, known as Torviscas Playa. The food was very good, and the selection was absolutely huge, although I have had better food at other resorts. There is certainly something here to be found for everyone. I had requested a room on a higher floor to avoid any noise that may occur at lower levels, and they accomodated my request with a nice 10th floor room with a beautiful view overlooking Puerto Colon, Torviscas, and the sea. All hotel staff was very accomodating! Hotel room was a bit small and out-dated, and in need of remodeling. Beds were very hard.
The room was basic but the hotel was excellent, half board was a good deal and the food choice very good. The hotel was in an good position for the beach, bars etc. None
Breakfast, pool area, location. Rooms a bit outdated, elevators hard to catch.
Weather and food Our child was abandoned and left unattended at the kids club
Friendly staff and hotel facilities Brakfeast
Family friendly & pleasant staff Could be difficult for people with walking difficulties going to anf from the besch
I found the hotel excellent in every way, the staff were very efficient and helpful. I stayed half board and found the food very good.
Rooms size is very good, big balcony, variety of food in breakfast and dinner, cleaning is excellent, very good location for family vacation reception stuff was not friendly, rooms are bit tired, also bathroom
I did not like having to stand in line for tea or coffee in the morning. I do not think this ia 4 star standard.
The staff are very friendly and very efficient. It is a very relaxing hotel to stay in. We were with our friends and our daughter with a 7 year old and we all loved it would go back again. The pool is excellent for children and the all inclusive is great value. It was our second time there and we will definitely be going back when the ash cloud is over. not 1 complaint
I liked for sure the spatious room and the view to the swiming pool. The food is good and I liked that impression I had - good management with smiling people. The personnel at the reception desk are profesionals and they gladly offer their support. Our compatriote - Adrian helped us a lot to organize our to Aeropuerto Sur and all his colleagues from the restaurant were doing their best to make our stay there a more pleasant one. The walk to the beach is a good opportunity to inhale that magnificent air of the ocean breze. A suggestion I have: I consider that a more variate fruit buffet at breakfast it would be an appreciate improuvement.
The position was good The pool area wasnt the best we have had before
The Location of the Hotel was very good with just a short walk downhill to Fanebe Beach. The All Inclusive element was very good value considering the Euro/Pound exchange rate. The breakfast buffet was a bit manic!!
Vi likte hotellet svært godt. Men vi traff på to svært vindfulle dager. Forstod at det hver 3.-4. måned var vind i området i et par-tre dager. Hotellet ligger i et utsatt område for vind. Jeg svarer "ja" på anbefaling av hotellet, men vil samtidig ta forbehold vedrørende beliggenhet i forhold til vind, som i vårt tilfelle var plagsom.
Hyggelig betjening. God mat. Pene rom. Bra beliggenhet.