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This was probably once a awesome hotel! We did have a good price. The free shuttle to the river was nice. Building 3 is old. The pool was dirty with bugs- overall glad we had the experience. If they really do renovate it could be totally awesome.
Nice location. Nice landscaping Rooms are old and dirty. The shower had hair sitting in the bottom of the drain upon our arrival. The bed was very uncomfortable. The room walls must be made of paper because noise carries very well, and the other guests were loud. My wife and I were barely able to get any sleep as people were running through the halls until 2am. The Choo Choo is interesting, and the location is nice, but I would not stay here again if it was the only hotel in town.
We liked the trains, but thought there would be a model train display or more train themed decorations. The walls were very thin and the staff was not friendly.
Location and music venue It was really rundown And the Front desk was not very helpful.
Great location in fun area. Front desk staff was pleasant when we arrived. Patio outside the room. Very run down facilities. Black mold around the air vent, peeling paint in the room. Seemed dingy overall. They didn't tell us about the $7 parking fee until we checked out. Very overpriced for the condition and quality of the hotel. (We paid $121)
The historic site was really interesting. Loved seeing the old trains and the depot. Dinner in the pizza rail car was fun. Very unique setup! Breakfast buffet closed one hour earlier than published on their website. Normal room prices are too high...wouldn't have stayed without the deal through Kayak. They charge an extra $7 per day for parking, which always bugs me at a hotel...they know you have to park so it really shouldn't be an extra charge in my opinion.
Great location in Chattanooga and beautiful gardens and hotel facilities. The buffet breakfast was very poor. The food was slightly cold and tasted stale with very little variety for a "buffet".
The staff was wonderfully friendly and our room was quiet. It's been a while since I have bought magic beans but I was certainly sold some when I made my reservations for this dump. Perhaps I'm just picky but when I pay $200+ for a traincar room and $100+ for a "double" room, I have some expectations. For example, I would like for those two rooms to be in the same zip code. As we drove past one distressed building after the next, we joked that the traincars must be first class and we were in steerage. We arrived at building #3 and were unsure if we had even rated steerage as the structure looked eerily similar to a penal farm. Thankfully, it was nicer inside than out. Nicer but not what you would expect for the price. Notes-"double" means full sized bed, NOT queen; black substance in crevices of bathroom is NOT soot from a train. I heard after we checked out that there are plans to completely re-do this hotel. If so, maybe those magic beans will grow into something special. Until then, just stop by to see the train stuff if you're a big fan and do yourself a favor by staying at another hotel.
Location. Easy to get on the bus and get anywhere It was like staying in a motel. The beds were awful....We woke up early just to get out of there. Pimple juice on the mirror from a previous guest...everything seemed to be falling apart...just needs a face lift...Wish I had spent the extra 30 bucks to stay somewhere else but since the wedding we were attending was in the hotel seemed like the best option.
Price was decent and the location was good being I was going to be in downtown the entire trip. Staff was nice and helpful. Standard room had a strange smell to it, like mildew or something. Random, cheap pictures of train related images on the walls. I bought a candy bar from the machine and just the heat from the machine itself made the bar melt and not really worth eating.
Staff was friendly and location was nice for access to restaurants and bars Hotel needs updating and maintenance . Single serve shampoo and conditioner were both partially used... glad I paid kayak price, not full price. Comparable to a $60 a night elsewhere.
The location and concert venues It was very rundown and overpriced for what it was. The front desk was very unhelpful