The hotel staff were very friendly and the hotel was clean and convenient. I also used the hotel gym and found it to be just what I needed to get in a good workout. I would say that this is a nice hotel, but I would definitely not say "5" stars.... the water pressure in the bathroom was insanely heavy. And, "5" star hotels are now offering much more luxurious bathroom experience (nice shower and shower head, etc).
Its a standard mainstream hotel. It was really expensive (150 for one night) and didnt even include parking which was another 8 dollars per day. Didnt realize their was a hostel in town in a better location and much cheaper.
Staff was quick and efficient checking us in and giving directions. The Terminal brewery next door was a great stop.
The grounds were a sight to see, especially decked out for Christmas -- pretty gardens, ice skating, beautiful main building with its restored foyer -- all near Warehouse Row and right beside the free electric shuttle buses. The non-train-car rooms were outdated, with extremely thin doors and walls, and the hardest beds I've ever slept on - the floor would at least have been supportive while being just as hard. No complementary breakfast; the breakfast buffet, while open, is $10/person plus beverages and tip.