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Staff were very helpful, location great.
Staff were very helpful and friendly. Hotel was well located and was very quirky, far better than staying in a hotel chain.
Hotel was very comfortable and relaxed. Both the staff and location are excellent
The uniqueness of the hotel - very interesting!! A hotel bar was advertised and looked a lovely venue but there was no member of staff available to open it on request. 'Superior' (as in description of room given) was not a description I would use!!
Great location; great value; helpful staff.
Staff responsiveness No
comfortable and convenience of in hotel dining poor location and not aware that it was in an industrial estate outside Castres.Hotel restaurant closed Friday to Monday
facilities like TV channels, kettle, heating system. staff and price. position good for shopping position: by the main road.
nice room, good value for money
A little difficult to find, they need a sign on both sides of the road.
Nothing, except that it was a place to sleep It is a cheap and nasty hotel, located in an industrial estate. It has no attractions for anyone other than a business traveller of a very tight budget. Its website and other promotional material gave no impression of how far it is from any amenities/attractions. Thoroughly disappointing experience, even at the value price.
Staff very friendly and helpful. Comfortable beds. A little out of town.
Quiet, comfortable and friendly staff You could turn the heating down a bit.
Room was ok; restaurant was good fo the food (stunning entreés) also if a little bit expensive Nothing relevan
Visited many of the surrounding villages, also two trips into Carcassonne to visit the old town and the town of Carcassonne. Also visited the coast. Very enjoyable. Our room had a separate toilet, which we considered to be very cramped and would be very uncomfortable for a large person.
Hotel is easy to find, has a very nice pool and a reasonable restaurant, which is handy because the town centre is too far to walk just for a meal and the along main road is not a particularly pleasant walk.
it was calm with helpful staff. the covered swimming pool ensured that the water was clean and warm. wasn't clear which rooms come with a terrace or balcony so had to pay a suppliment on arrival. in the ad it just said 'many rooms with terrace or balcony'.
the pool and the easy access to the old town
friendly staff restaurant was very slow, was seated at table and left for 30 minutes without offer of a drink or being given menus. after complaint food was served quickly but was not hot enough. there did not appear to be any supervision, waiters busy but unfocussed.
Superior hotel for a quick overnight stay, big room, very friendly staff, excellent breakfast and even a swimming pool. A little more pricey than some chain hotels but good value for money if you want to ensure a good night's sleep. My only negative points are a) there was 1 tiny bar of soap and an impossible to open shower gel which was disappointing given all the other good points and b) the shower did not have an adjustable level/head direction, so pretty annoying when I wanted to wash my hair. These two points would cost peanuts to fix and then the hotel would be faultless.
Reception staff were most accomodating. Rooms were spacous and modern. Comfortable beds and good food at dinner time. Breakfast was only adequate. We had to wait for provisions to be re stocked and there was insufficient attention paid to coffee replenishment.
Good location, good option for anyone that is seeking a nice hotel to sleep during a business trip.