1.) The parking lot is a bit cramped. I drive a compact, and it was still difficult backing out without hitting a car on the other side of the aisle. 2.) The carpet cleaners were scheduled to come in during my stay, but I was not told about this at time of booking. And this was despite the fact that the carpets were fine! I should have been informed about the planned cleaning beforehand, because it was a part of what I was buying.
Overall clean safe and friendly
good location Heater very noisy stopper in tub didn't work well
The hotel room was very clean. The staff were all helpful and courteous The price was great I would recommend this hotel to anyone. Hope to stay there again Thank you
the staff on some days was really nice & very accomodating but not on a regular basis I found a roll of toilet paper on the corner of my bed & also a soap rapper there was some concern in my mind if they replaced the sheets/towels or simply fixed them since they had a bit of a smell to them.
Good value for the money. Nice neighborhood near a supermarket, fast food, gas and several eating establishments. Free parking. Would have been nice to have a microwave in the room, but you can use the one in the hotel lobby if needed.
no toilet paper on bathroom. no room service .
The location which seemes very safe and quiet. Then top comforter sheet was rough. The carpet is very dirty. Towels where rough. There were 5 gnats in the sink when we arrived.
The friendly staff from the front desk to the cleaning staff. N/A
For a sparse room it offered a quiet night sleep. Lack of printed news material; LA Times, USA Today.
The location. It was clean. False advertising about "Free Wifi". It was only free for 24 hours for 2 devices and then you had to pay. Uncomfortable beds. Not a great experience with the staff. Called to get an early check in, was told it would be no problem by 2 different people. We still had to wait.
Convenient location ( off the 101, as we were headed to Lompoc) and friendly staff. Overall ok hotel for what we needed. Somewhat run down and the rooms are very small! Only one queen bed in most rooms and we needed up having to get a third room ( we had planned to stay 2 adults and 2 kids in one room, which is not possible) But my request for another room was accommodated and the front desk girl gave me a matches rate for the room for the night, which was appreciated.
Very friendly staff & offered us late check out since we didn't check in until 2am. Very clean, nice location. Doesn't include breakfast
The Anza was the only hotel in the area that was pet friendly so my choices were limited. Luckily! Very contrmporary design with hardwood floors in the rooms. I read comments about the shower design and how the floor gets wet. It does, but who cares? Threw down an extra towel and called it good. Very nice staff and easy check in. Mini-fridge in the room was also nice to keep wine cood. Very spacious rooms so the three of us sharing the room were plenty comfortable. Only downside I found was no room service. There are single brew coffee pots in the room but I would have loved to have been able to have a pot of fresh coffee each monring in the room. There is a restaurant in the hotel which DOES service breakfast and coffee as well.
All was fabulous at the Anza. Love the room. The bed was very comfortable. Henry and Zoe at the front desk were very professional, informed and personable. My only suggestions would be to have a few hooks in the bathroom to hang wet towels and maybe a mirror on the side wall in the bathroom. I wear contacts and it sometimes hard to see across the vanity.
Great ambience, $6mil upgrade really showed hotel's quality & efforts to be hotel of choice in Calabasas. $10 parking fee No breakfast (?) Guests on 2nd floor (I stayed on 1) can be heard walking around above (ruined the hotel experience).
Rooms, common areas, and facilities were very nice and modern looking. Outside (dirty / run down), the parking (old / run down), and hallways (old / run down).
Pet friendly. Over priced
It was very relaxing environment, also accept dogs.
The beds were amazing!!! The bar was expensive and the staff was not attentive and appeared to only want to serve when it was convenient to them. For the money, I spent I would expect either a complementary continental breakfast or free parking. Neither was available.
We had to kick and scream to get a room that matched our reservation. They told us they had no more king bed rooms available. Then after raising a stink they magically found us a king room. There is also no material (magazines) in the room that describe the city or activities in the area.
restaurants and shopping nearby. Internet never worked and had to go outside for cell phone to work. really frustrating.
Location was central to many places within walking distance. Staff is very friendly. Views were disappointing, the decor was dark, the room had light switches that did nothing and not worth the money. Food was of the same quality of a standard class hotel.
When we said that the overnight parking was too much, they gave us a discount.
June 15,2015 Could not get into our room until 4. Notified them we would arrive around 11 A.M. Hoped for noon or 1 P.M. room. Manager finally got involved. The rest of our stay was awesome. The staff is very friendly and excellent service. Stayed for four days. Wonderful location to beach and easy walking to shopping, farmer's markets etc. Wondered why with the remodel the bathrooms are small--one sink. T.C. on staff was the best!
Everything was first class. Staff is the best, made my wife and I feel important. Could not do enough for us. Everyone checked to make sure our stay was first class. Need better pillows and lower parking rate for guests of the hotel.
Room was comfortable and had nice amenities. Nickel and dimed to death. $7 to print out boarding passes in their business center. Forty dollars for breakfast. Thirty dollars for two drinks. Once I've paid for a nice hotel room, I like to think the hotel I've paid for is my home for the few nights I'm there. I felt like the Shore's mark. Can't even give me a cup of coffee? I won't be back. $8 bottle of water in the room. $35 towels mixed into the regular towels? I am not your huckleberry.
Great location across the street from the Santa Monica Pier. LEED Gold building. Super high prices not at all justified by the experience. Stiff, unfriendly staff. Even after the very high room rates, there were no extras included. Virtually everything is a la carte extra cost -- from beach towels ($35/towel), parking (>$45/day), etc. The double queen room layout wasn't at all "family friendly". We loved Santa Monica, but didn't like the Shore Hotel at all.
Location, cosy feel, helpful staff Bathroom felt a bit dated (but it was perfectly adequate), no reply to an email query I sent following my stay
Location and 1930's vibe. No lobby to speak of because it was undergoing renovation.
I've now stayed at The Georgian twice. It feels like a home away from home. I love it! The staff is courteous and kind. The accommodations were lovely. The all-day food service was very convenient (and delicious). The proximity to shops and restaurants, the beach and pier is impressively walk-able. And the view is incredible!
Excellent location with a strong own atmosphere and beautiful location
A very good hotel in the right location There was nothing i didn't like about this hotel
The intimacy of the hotel - it is private and feels far less commercial than the larger international hotels.
Location. Friendly staff. Unique, charming building. Taxes, fees, and parking added ~$100 to an already-pricey room. We were also somehow billed for minibar purchases we did not make.
Nice staff. Neat building. Little expensive. Great food.
The hotel is very welcoming and and has an overall relaxed vibe. excellent location. it's very vintage in its deco look, but well maintained. you feel like you've stepped back in time. quite charming. and, the staff is very gracious without being intrusive. I actually have no negatives. my experience was ideal!
Had the charm of an old classic hotel, yet the rooms were fully updated and quite comfortable. Great small hotel feeling. Close to the pier, shopping, and dining options Just hate paying for parking, yet you are right in the middle of Santa Monica. Just an pet peeve, not a negative for the hotel.
Staff was very friendly and helpful! Construction noise made sleeping difficult.
Location General aesthetic of hotel The stupid snack and mini bar set-up... Too much stuff around the room. I don't want to be bombarded with things to buy when I'm in a private room.
excellent position, very good staff, clean, nice
Smoke in the room from the vent. Pillows feels like straw filling. Bedding ok. It is not a Fairmont standard.
Nice staff, pretty garden , I reccomend bungalows, good restaurants. Very good localization near ocean but also close to schopping places. I reccomend this hotel.
It was charming, room and bed comfortable with a deck overlooking pool. Im fussy and i found it a pleasant experience quiet, clean and relaxing. Staff excellent and a short walk to beach, handy to shops and restaurants.
Service was excellent and the free exhale class each day and pool area make this my new go-to to relax in LA. Little touches like the house car make it really easy to enjoy the neighborhood and the great restaurants (many of which are walking distance, too).
The pillows and bed were excellent. Made for a refreshing stay.
The location to the sea.Very attractive forecourt.Very attentive staff especially bell boys.The room was very spacious and had a good view to the sea. Far too expensive to park car at hotel.Should have been coffee-making facilities in the room.Very surprised as all the other hotels we have stayed at in the States have this and should be standard in a hotel of this standing.
The service desk was very helpful and generous. The hotel is in a good location and has a cool aesthetic. LM 100 smells awesome.
The beds were so comfy and inviting. The staff was very professional and kind. Free parking. Very nice stay We had no complaints.
Lobby and common areas are fine/good. Illy espresso maker in room is good. Free parking was nice and offered glass of sparkling wine on arrival. Stuck us in a room that was like a prison cell with a Queen bed. King room was paid for and others were open. Shower barely allowed me to turn around and did not have a ledge for soap/toiletries so had to leave those on the ground. Also right next to an elevator bank. Room was not exactly clean either, mainly in the bathroom. Absolutely unacceptable. Highly disappointed because it was not cheap.
Nice that they had free bikes available for use. Nice decor. Nice staff. Decent location, but not much within walking distance unless you are ok walking more than a half mile. Bikes are not available when it's dark out.
Classy design of the hotel. Would have liked a DVD player in the room
The location, parking facility, good service including business assistance with computer, The room change with rate change was not recorded so I was overcharged and had to fix this at check out, this caused a delay and unnecessary hassle.
Great café/bar room in mezzanine. Terrific customer service. Bicycles available without rental fee.
Nothing Horrible housekeeping Late food arrival Couldn't get in touch with room service Cold shower Creepy placd
I was really impressed with the price of this hotel, the food was fantastic and the location was great.
Did not lume anything. Lots of disssapointments First of all very very dirty hotel. Carpet not even vacuum and very dirty. Very small restroom. No minibar. The mezzanine restaurant closed at 10 and was very small. Waiters and valet parking guys nearly speaks English. Low cost employees and very unfriendly. Way too expensive hotel. Ugly expeirence.
The bed was unbelievably good.
The views were excellent. The towels and robes were excellent. The ambiance was nice. The bed was really comfortable, I fell asleep as soon as my head hit the pillow. The toiletries (soap, lotion) were insufficient, of inferior quality. The walls were paper thin, we could hear every conversation, every cough from next door and in the hallway, although we were on a starwood preferred guest floor.
The service staff was great, enjoyed the hotel staff cars (Mercedes and Rolls Royce) taking us to shopping locations/lunch... and picking us up. The hotels artwork, decor and architecture is one of the best in the World, and we have travelled most of Europe and stayed in their 5 start hotels. The Beverly Wishire gets 5 Stars+ in my book, my 2nd time their and I will return again soon. Dr Phil M
The beverly wilshire is just an excellent hotel with warm and cozy enviroment, luxurious and really fancy. Guest is very good served The shower is so weak and has no presure, that you hardly can take a shower.
Everyone went above and beyond to make the stay comfortable.
The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.
They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.
I liked the atmosphere, the cleanliness, the pool, spa, lobby, just everything and it is centally located. We love this hotel, so clean and pleasent. Parking was expensive.
Location was one of the advantages that the hotel has and the room was clean parking fees are not realastic at all !!
Quality rooms. Comfortable bed. Hotel car park too expensive alongside room expense. No mention of complimentary coffee by reception, room service - not mentioned in the guest information pack supplied within the room.
the accommodation is terrible, short of staff, everything is so expensive, I'm expecting five star accommodation, instead I'm getting a terrible room with nothing to offer, I wouldn't recommend to any friend of mine.
the atmosphere was excellent, they had two events while we were there and very expensive cars and lots of fancy people, we did not get the deluxe king room the first night although it was booked the food was too expensive, the treats in the room were too expensive, chips would be five dollars and a sandwich 24, we did not know parking was 25 a day and valet parking 36 dollars a day, the first day we were given double bed instead of a king and when i complaint they said that the reservation does not guarantee what we get, they were full and did not have a king bed, the next day they had the king bed so we moved and the room was much nicer, had a balcony and great view, the view room was smaller and no view, no balcony
its close to amenities and it is quiet although i was looking at a driveway from my window.It was comfortable. my stay was too short to tell.
Great Location, short walk to Rodeo Drive etc, friendly relaxed staff. The room was very basic and quite cramped. It wasn't clean, there was dust on all the surfaces and we were right on the main drive into the Hotel so it was quite noisy - avoid the "oasis" wing if possible. There was a lot of noise in from the corridors as well with noisy guests. I complained about this when I checked out, but the receptionist wasn't interested in doing anything about it. Overall it was really bad value for money.
the conscierge service was superb. James was the one who helped us and worked out great deals for us.
The convenience of being close to everything, great location! Also the staff was excellent (not so much the valley parking staff) the rest was a great experience I will stay again.
It has a great service Very nice decoration and design Great location (crossing the street is the Hotel Shutters, on Ocean Avenue and 5 minute walk to third street promenade)
It didn't have the elegance - seemed cheesy w decor. We were sad it wAsnt on the beach for $650 a night. Dining room was not inviting - just a sad time overall but the beds were soft and linens were good.
The location is good - very close to the beach and restaurants Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.
The location was great the rooms were very nice
Pool area / decor / location / staff Bed/mattress
The hotel was clean, the staff was friendly, the facilities were great, the roof deck was nice and the location was ideal.
Room service was great. Valet was poor. No iron or ironing board in the room. Elevators took forever, but there didn't seem to be a ton of people in the hotel.
Loved the rooftop bar-fun spot...
Swimming pool, good location, friendly & helpful stuff, very good restaurant.
Cool roof-top pool setup Drinks way too expensive in the bar
Good location, bus available to Santa Monica, staff friendly especially Melissa
Really helpful at front desk, Amazing location, comfortable rooms.
Comfortable bed, great food, great rooftop bar/pool, great location. Not enough light in the bathroom, split my head open on towel rack in shower. It's terribly placed....as you look down to step into the shower and lean in....it's right there! Who designed that? And it had pointed corners on it....? Not very thoughtful....
Nice design, excellent staff. everything was fine
The staff is very nice and the balcony in the room was a nice touch. Very inflexible, no option for late checkout or even a cup of coffee on the roof... forget complmentary coffee The bathroom was pretty run down, there were stickers on the ceiling and they didn't even provide bodywash! There was only ONE waitress at the cocktail bar on the roof. It took forever to get a menu and then even more time to place my order. I had one drink and just said "forget it." I've stayed at their hotels in NYC in the past and was blown away by the amazing experience I had there, here I wasn't For the price, I can't say I'd stay at this location again.
I highly recommend this hotel. The staff are excellent. A good location for exploring LA - Universal Studios, Santa Monica, Malibu and Hollywood.
Excellent service,excellent hotel staff and very clean. .location also good
Just perfect , one of the best hotel in the world , the service is wonderdul.
I was offered a deal through booking.com but by the time it was time to pay, the offer was ignored and i ended up having to pay the tripple of the price i gad from tge biginnug. A clear scam and disregard to their costumers, watch out for this place!!!
the service from the staff the location
Terrific location with a well maintained & very clean guest room. Proximity to TJ's made the stay food budget friendly. Finally the staff we encountered were friendly & accommodating.
friendly staff, clean room with fridge no pool, few sitting spaces at breakfast, quite a long drive to the beach, pillow was flat! But still a good place to stay.
Staff is very friendly!
Quiet and useful location.Very helpful staff. Very good breakfast.
Very well equiped. Iron and iron board. Hair dryer. Safe, Microwave, Fridge, ice machine, vending machines, washer and dryer. Barbeque facilities. Very helpfull and friendly staff. Very clean. Not enough coffee. Wifi too slow.
Location The layout of the hotel
Friendly staff, nice beds, good location, breakfast included Lack of parking due to renovations no exhaust fan in the bathroom
Nice rooms clean and with comfortable beds. We had a rental car and the organisation of parking was great free and with easy acsess. The rooms had a refridgerator and there was a store next door were you could shop for food.Internet access.
The Bed Flying bugs. They bite you when you are sleeping. These are not bed bugs, they are lite a little nat and they bbite when you are sleeping.
Pleasant day staff. Good breakfast.
Clean, convenient and friendly staff. Geat location. Parking could be challenging if you come late but they will always able to find you a spot
The Desk Staff was helpful and exceptional If a pool cannot be added a public spa would be great
Great staff, location, rooms, bath products, bathroom, all of it. Fab. Love it.
The hotel was clean, the service was crisp and friendly, and the style was open and airy.
Everyone was wonderful. The rooms were clean and everything was well organized.