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The room was great and well equipped and decorated nicely but got very cold at night ad the bed wasn't very big at all. It wasn't a full double. The main restaurants food at night was extremely fancy and didn't have any less fancy options. The area around the hotel was ok for a night away but not for sigjtseeing. The hotel staff were very robotic when speaking to you and some were even rude. I paid £90 for one night and was disappointed with overall service.
The staff were always extremely friendly and helpful. Being a Vegetarian it can often be a problem to get a good choice of food, but I was pleasantly surprised when almost any request for a variation of the menu was met with no fuss at all. We had an issue with the rooms, however, after changing twice we were very satisfied with our room. Yet again the staff were very obliging and we did not feel that we were a nuisance (well I hope not anyway).
Relaxed and excellent food
We loved the room. The bed was a four poster bed and we had a warm and very comfortable heater in the room. The food and service was excellent, the staircase and stained glass windows were stunning and everywhere we wanted to go for shopping etc was very close. More people should be enjoying this beautiful hotel. We loved everything. There was nothing the staff wouldn't do for us as far as service and directions to different venues.
leaving The lack of sleep due to the room being next to the function room. The breakfast you cheap, cold and took over 25 mins to arrive, staff did not care at all. Lack of any kind of staff interaction, had to ask for everything, nothing ever offewred. The room was very old, the roof in the bathroom had no paint on it, all peeled off. Not worth £85 for the stay. Letter of complaint written, no response.
The staff were very friendly and helped with restaurants and travel arrangements etc.
The staff were extremely friendly and helpful. The breakfast was a disappointment compared with previous visits.
Pleasant bar and restaurant Spiders in the bathroom. Very cramped room for 2 people Long up and down stairs trek to the room until we found a shorter route via the restaurant. Very noisy plumbing woke us up at 5am
Very nice hotel given the area. The original house has been restored to a high standard which gives a feeling of staying at an expensive country house hotel. All the bedrooms are contained in a purpose built annex with modern facilities and it was quiet overnight. Easy to find and only 5 mins from nearest main road junction. Very good breakfast but if not included in the room rate was £14.95 per head which is expensive. Nice lady in charge - pity she could not oversee the evening service as well. We stayed on a Monday and ate in the resturant as there is nothing else much locally that looked worth a visit. Menu - both a la Carte and Table d`hote - offered a good selection. Our evening was let down by haphazard service. All the waitresses were friendly and helpful but it lacked a Maitre D` and/or some basic management. This also applies to the bar. Its just a bit amateurish which is a pity given the cost of staying there and the general ambience of the hotel which is rather pleasant. Our room also needed a bit of TLC. The loo seat hinges were loose and the shower head needed cleaning or replacing. Our room looked like it was last given a makeover about 10 years ago but it was comfortable in a slightly old fashioned way. Rooms a good trek from reception, bar, resturant etc. Also lots of staircases up and down. My wife got lost every time but it would be interesting to see what the hotels policy is if you were disabled or had young children/prams etc as we did not see any lifts. I assume that there are bedrooms at ground level so its worth asking when booking.
The hotel had a nice ambience and some impressive features. The room was comfortable and quiet. My wife particularly liked the Lavender spray for the pillows which did contribute to a good nights slweep. There are a lot of stairs to negotiate yo get to the room.
Lovely gardens and beautifully peaceful & friendly staff Coded door entry to lodge was difficult to use - in hte dark and cold
Very efficient and pleasant staff , excellent cooked breakfast.
very relaxing friendly comfortable lovely food location just the place to get away from it all
Comfortable bed Room too cold, heating not up to it. Crockery and kettle dirty
Peaceful location The room was cold as heating did not come on until 6pm, had to ask for a heater, a bit poor in November
Clean and very nice views a really nice hotel Nothing
Good beds, good bathroom, decor good out,look great lots of space No lift to first floor was a slight problem
Very Good. Setting very pleasant. Nothing
It peaceful, quite and very friendly staff. The price and service where very good nit to mention very good room with everything you need. Nothing to complain.
peace and quiet and good food