Big room. Big shower. Comfortable bed. Free shuttle from airport; arrived quickly. Nice restaurant was open late. No place to hang suits in room. Was given a double room for no good reason; voluntarily kept it instead of changing rooms on 2nd night. Mixed up parts of bill that were supposed to go to me vs. what goes to the company. Wound up with entire room rate on my card for what I though was a prepaid room, but receipt was mailed to company not to me.
the garden in the inner courtyard, the nature trail outside entrance doors too low and flimsy, lobby and courtyard garden dirty with detritus of the previous day, front desk staff too cool and directed at one another to be attentive and helpful to guests
Great bar Expensive buffet
I thought the room was above adequate and the courtyard was very well appointed
Storm absolutely rocked it with customer service. I hope the Storm never ends.
I have previously stayed at the Sheraton in Burlington, and it has the best beds and is always quiet at night, as well as clean and affordable.Booking.com was the easiest way to book the Sheraton this time of year. Parking lots needed better lighting.
We like to be ecological responsible and chose not to have towels and bedding replaced everyday. we hung the sign on the door as directed and that wish was respected. What we did not expect was that the bed would not be made and the normal cleaning done. Disappointing.
the convenience of off the highway on the highway. the elevator was out of service, which was not a problem for us, but would be for a handicapped person. And we woke up to a power outage.
My problem is with Booking.com. When I arrived, they did not have my reservation. Sheraton was kind enough to book it, and we were lucky on Graduation Weekend to be able to get a room. This is the first time this has happened to me, and I was not a pleasant experience.
Room had peeling paint on the ceiling- not something I want to see at over $200 for a night!!
the large room and comfortable bed and free water.
Club room Pool and gym poor
Location and view We did not have a very nice stay. Their was fecal matter on the shower curtain. The room did not smell the best. The ac did not cool the room at all. It was about 90 degrees out during the day and when we went back to the room in the evening the room was hot with the ac on full force. Was not a very pleasant stay especially for $270 a night. The view was great from the room, that was about the only good thing from this stay
I liked the beautiful views of Lake Champlain and the proximity to the downtown area.
Polite staff and clean rooms. Had to pay for parking!
Friendly staff Fitness center needs redo
AMAZING! A great location, loved the free bike rental, loved the staff, loved the pillows! Overall, a great stay~
Everyone was so friendly, knowledgable and treated me 1st class! View is amazing and room is very comfortable. a++ worth it I wish breakfast was included during our stay.
Great location. Worth the extra $ for lake views *Staff is hit or miss. *We booked on Aug 8 for Oct 8 arrival and our room type (King) was "sold out" when we arrived. Seems to me someone just didn't do their job and allowed people who arrived earlier in the day to upgrade their room.
Location was perfect for what we came to see. Front desk staff at check out was very helpful and accommodating after letting them know about our stay. Construction in the room above us early Monday morning. The room had clothing left behind from previous guest as well as an employee beer can under the dresser.
Good location. Bummer to have to pay for parking
The Hilton Burlington always has a great staff and the location of the hotel means you will have a great view of the lake and a quick walk to restaurants, bars, and shopping. Very convenient to get in and out of Burlington to take day trips around VT. Rooms feel outdated and require some TLC to mirror the brand you expect from the Hilton.
Loved the location. Close to everything in Burlington. Restaurant was awful!!!! Service was slow and it took over an hour to get our breakfast.
The staff were absolutely wonderful. We had a terrible experience the evening before, so we switched to the Courtyard. Seeing and listening to what happened, the staff did their best to allow us to take care of our vehicle while we waited for our room, and even accommodated an early check-in because of our needs. Thank you so much! You saved the 4th of July for us!!!
Decor and presentation of our room was pleasing. Very comfy bed. Close to the lake in a decent area. Staff very helpful and friendly. Interiior decor of corridors was poor, carpet needs replacing. I was worried what state the room would be and was pleasantly surprised when I opened the door.
Close to airport. Good location. Bathroom was too small. Room was muggy.
The room was very clean and well appointed. My son LOVED the indoor pool
The staff was very nice
Room was spotless. Bed very comfortable. Staff very accommodating. Should have shuttle service to church street( height of restaurants and shopping) and the waterfront
Rental bicycles in front entry for client use. Room view overlooking roof of adjacent building.
If you want a hotel that is truely Vermont in downtown Burlington this is the place. It is totally Vermont. Beds are wonderful, the staff is great and the hotel is beautiful.