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Great staff, good rooms, and an overall pleasant stay!
This used to be my favorite place in Bismarck because it was near both the downtown and new areas of the city. I have stayed there numerous times (including annual business conferences) since 2012. I even went so far to get a Carlson Club card because my wife and I were intending to stay there the first weekend of every month. Unfortunately, itt has really deteriorated in the last 90 days. First, they changed the menu at the hotel restaurant. It used to sport first class food at a reasonable price. Now, its oilfield slop at the ridiculous prices charged out west where we're from. Second, have they started a "hire the convict" policy recently? Every single person who works there either had a nose ring, tattoos, a pony tail or looked like they just left either drug rehab or the State Penn. There, literally, was not one time I was in the lobby where this mope had not just mopped the floor and glared at me for walking over it to the parking lot. Third, finish the construction on the lower level of your parking facility please. It was under construction the previous month but, this past weekend, we couldn't park our Ford Explorere anywhere because not enough spaces, A-holes who parked ahead of us took up 2 spaces and 3 tour buses were hogging the street and back lot. Finally, the place is developing a "run down" look. Our room was shabby, smelled like feet and...well...sucked! Come on Radisson, at $111 per night, we're going to check out your competitors and, if things don't improve, I won't be staying there again. Sorry!
The sleep number bed option was great to try since I've never been on one and have been considering the purchase of one lately. Right downtown; easy to walk to the mall, restaurants, & parks. It seemed like we were the only people there and the pool was great. Breakfast wasn't included because there is a restaurant in the hotel. We didn't eat there because it smelt like bad cafeteria food.
Location, cost Some things in the rooms were very new and up to date. Other random things like light plate covers and doors were old and beat up and not clean. The lobby was ghost-like--I hardly saw other guests. The night I ordered food in the restaurant there was lots of commotion in the kitchen and the staff told me they were just kidding around--very unprofessional. This probably used to be a nice hotel, but it less than homey and comfortable now.
Northern hospitality Parking wasn't clear to customers