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Excellent hotel - friendly and helpful staff; great location. Hotel bar and restaurant expensive
The location was amazing! We didn't even realize there was a Ubahn station at the edge of the hotel with cars going through the center of the hotel until our second day there. Brandenburg Tor was only a short walk away. the staff was friendly. I heard the breakfast was expensive, so we walked to the nearby cafes instead. They claimed you could control the temperature from the TV, but we couldn't cool the room down any.
Modern newly built hotel in the center of Berlin near to all sightseeing places. No wellness center or even a small gym with a few cardio machines.
Utrolig flott hotell, og meget hyggelig betjening. Utmerket frokostbuffè. Nei
Suitene var kjempefine og velutstyrte og frokosten på hotellet var super. Bra beliggenhet.
Sentralt hotell, grei avstand til det meste av turist attraksjoner og shoppingsentre. Stort hotell.. Litt upersonlig..
Meget bra hotelrom, sentralt beliggenhet i et rolig strøk
Service og hjelpsomhet, sentral beliggenhet, hyggelig atmosfære og god pris for et produkt som normalt koster mye mer.
Utsøkt frokost med lang åpningstid og sentral beliggenhet uten trafikkstøy. Sikkerhetskontrollen ved inngangen,- skal man ha slik kontroll bør den gjennomføres skikkelig.
Hotellet hadde god standard og sentral beliggenhet betjeningen i resepsjonen kunne ha vært litt mer imøtekommende.
We were very impressed with this hotel--our room was well-appointed and spacious, the staff was amazingly professional, helpful, and friendly, and the hotel was beautiful and in a perfect location. We stayed on the club level and we really enjoyed the lounge area--the breakfast was delicious and the staff there was particularly wonderful. We would recommend the Ritz-Carlton Berlin to anyone. We thought the internet access was way overpriced. It was available in the club level, but not as wifi--you could only use their computers. We paid enough for the room and parking--on the club level I think internet should be included or at least wifi available in the lounge.
From the moment I arrived I was greeted warmly and treated like a valued guest. The service in all areas of the hotel was the best I have experienced at any hotel. The rooms are beautifully updated with very well appointed bathrooms. Entertained clients on three occasions at the Curtain Club. Could not have asked for better service. Nicholas in the Curtain Club should be commended for a job well done. This will certainly be my go to hotel in Berlin for future stays. Not a thing.
Staff was amazing, wellness center beautiful Restaurants are fairly expensive
Location at Pottsdamer Platz is excellent; next to the former wall, and well located for easy access to most points in the city. Checking in on Sunday morning after a flight from the US, tends to be iffy, however, the Ritz had a room waiting for me, and were expecting me. The hotel interior is beautiful. Rooms are well appointed, large, especially for European standards, and very quiet. The bar and restaurant was excellent. Only quibble I had was with the gym: small, smelled, and illequiped.
Very attentive and helpful staff in a beautiful facility. Chocolate Day special event was wonderful. The room was very nice but not warm enough. Hot chestnuts as pocket warmers are a nice touch. The heating system was not adequate for the cold weather and we had one whole day with no hot water. Breakfast is pricey.
Everything. The room and meeting facilities were excellent. Nothing (well, besides the weather).
The quality of the rooms is second to none. The staff were polite and friendly. The lounge area with comfortable armchair seating and a fire was an excellent place to relax after a day's shopping. There were obviously high security guests staying and we had to walk a long way around to get back to the hotel as all the streets were cordoned off - as well as being scanned before entering. Having to explain to the police that we were staying there and had to go through was not straight forward and felt intimidating. Perhaps if we had been given some form of id other than the room key to show it would have been easier.
Absolutely fabulously decorated, marvelous rooms..ranks with the best in which I have stayed, and I have stayed in nice hotels. love the heated bathroom floors. Wish it were on k'dam...but for tourist attractions, it is in a better location.
Excelent club floor facilitioes( club lounge)
Staff were "over the top" good. Club level had an added cost.
Location, rooms, TV screen, friendly, efficient staff Breakfast, while good, is overpriced. They should just make all rooms €15 per person per night more expensive, make breakfast inclusive, and charge the outlandish rate for non-guests. Oh, and put back roast potatoes into the breakfast menu! For those of us with cholesterol issues, all the eggs, cheese and sausages are useless, and make breakfast devoid of anything hot other than tea or coffee.
quality of breakfast quality of room service
the beds were incredibly comfortablr and the rooms were always immiuculate the staff did not always respond to questions or requests as needed. They seemed to need a little more training in handlinf quest requests and providing the correct information. Also the breakfasts were a little skimpy.
good staff, food, atmosphere too high cost of internet connection additionally you can't get it for 3 days for example (max lot 24 hour)
location,clean,near shoping center and historical zone the lobby not active.
The Spa (Club Olympus) was very nice. The massage is recommendable. The View of the room was very limited.
excellent design of rooms the WiFi overpriced and of poor quality
loved the hotel and the city
We had a delicious breakfast. We slept in a beautiful room with all the comfort we needed. The hotel staff was very friendly, patient and helpful. This hotel deserves the five stars! Maybe a little bit too expensive for us, but we don't complain. We haven't both a well-paid job. But for once, we're happy we could sleep there one night!
We were treated like a king and his queen! None
Everyone at this hotel was so very kind and helpful! One of the staff who helped us in from our check in was an amazing friendly face and he followed up when we were passing through the lobby. This was a great place to stay in Berlin! Thank you!
lekre rom, god standard, bra beliggenhet kunne vært noe mer foklaring/informasjon, f.eks tilgang til svømmebasseng eller det at man må betaler ekstra for sauna osv.
Utmerkede rom - deilig bad. Bra beliggenhet i vestberlin -kort gåtur til kudamm, buss 200 rett ved hotellet, fantastisk service
Det er et aldeles ypperlig hotell plassert sentralt i Berling , med park anlegg på en side og byen på den andre siden . Service og faciliteter er utmerket . Nei
Great room, excellent location We had to show the booking details to get the agreed price
Rooms were large, modern, and clean. Hotel in an excellent location convenient to trains, subway, shopping, and restaurants.
Very helpful concierge No
the staff spoke excelllent english and were friendly.The room was spacious and comfortable we were meeting friends who were arriving at a different time. the reception staff told each of us repeatedly that our friends had not arrived and did not pass on a message.The promised excellent restaurant was not open when we wished to use it.
Location is perfect; Sony Center across the street is very nice.
staff were very helpful
Large, comfotable suites. If you like a traditional English breakfast this is not the hotel for you.
Perfect studios No place to sit with buisiness partners, no lobby
Fully equipped, quite big hotel room.
Very comfortable, very nice located, very good service
it is a very elegant hotel, very relaxing and confortable.
bra rom og bra bad roim og bad var kalde - klarte ikke få opp varmen (spurte ikke, men forsøkte å skru på radioatorer uten hell
Hotellet har bra beliggenhet. Personalet er gjennomgående sure og yder ingen service. Etter 5 tidligere besøk på samme hotell, blir dette siste gang her. Servicen var ikke som tidligere.
Konmfortabelt rom. Hyggelig personale.
Lekkert hotell, høy standad, lekker design Må få orden på Air condision, meget varmt rom, vanskelig å sove.
Et effektivt hotell, God kapasitet på heiser, frokostservering mm til et så stort hotell å være. Ikke rengjøre rom før gjestene har forlatt rommet for dagen. Vi opplevde at rydding pågikk da vi kom fra frokost og måtte vente 10 min på gangen til rommet var ferdig.
quality and standard of the room.Particularly comfortable bed.
The hotel is comfortable and is situated in good location. I had problem with AC in my room. Felt like it is only works ok at night. During day time it was blowing hot air. It got so hot in the room could not stay in. Reception just kept promise to fix it. You know the drill: " oh yeah, we will send somebody to fix it". Never happened.
Serviceinstilling i alle ledd.Fine,store rom.Flott frokost.Restaurant av høy kvalitet. Nei.Jeg tenkte under oppholdet at her var det ingen ting å sette fingeren på.
Moderne, velholdt hotell, hyggelig atmosfære, alle fasiliteter i god stand.
Valgte hotellet for 3dje gang. Stille, rolig strøk, samtidig sentralt iforhold til shopping og restauranter, samt til taxi og annen offentlig kommunikasjon. Nei, men det kunne vært svømmebasseng.
Meget sentralt i forhold til bybuss, elvebåt, shopping og museer. Gode spasermuligheter langs elven og i Tiergarten. Håndkleholderen på badet var løs. Hos min reisefelle falt den av.
Nydelig frokost (røkelaks, gravlaks, mange typer grove rundstykker/brød osv,,) Rommet var for varmt (fant ikke ut hvordan dette kunne nedreguleres), noe lytt ut mot hotellkorridor), minibar ikke var sjekket før ny gjest ankom (slapp å betale for dette)
Meget bra ift pris og beliggenhet. Vi bodde i en stor suite i 14. etasje med flott utsikt over Berlin. Upåklagelig renhold og en flott suite. Det var et lite kjøkken i suiten, men det var hverken kopper,glass, bestikk eller kjeler/stekepanne. Hva er da vitsen? Kjøleskapet ble imidlertid flittig brukt.
Hyggelige folk enkeltseng.
Store romslige rom/suiter til en overkommelig pris. Flott beliggenhet med gode kollektivtilbud i nærheten. Buss nr.100 stoppet like ved og går via de fleste "viktige" steder.
Enkelt, greit og rimelig. Rent og ordentlig. Hyggelig betjening. Ok frokost. Kunne godt ha vært gratis Internett, men det var heldigvis ikke så dyrt å bruke.
Stille , rolig beliggenhet og rolig på hotellet. Deilig frokost i fint frokostrom. Kort vei til Filharmonien, som var vårt mål i byen. Hyggelig betjening. Teppegulv på rommene,litt medtatte rom. Ingen nattbetjening, noe som synes svært uvanlig på et hotell. Hva om du glemte nøkkelen og var ute etter kl.23?
Beliggenhet, omgivelser, betjening, frokost, rom. I griunne ikke
Rolig og avslappende hotel og rolige omgivelser. Litt tungvint i forhold til S-bane etc.
Nyoppusset, sentralt samtidig som det var veldig stille/rolig. Hyggelig betjening. For liten kapasitet ved frokosten, lange køer og lite mat dersom man kom siste halvtimen. Det var imidlertid oppslag i heisen med "varsel" om til hvilke tider det var forventet mye folk til frokost.
Sentralt. God luft på rommene. Tomme fat med pålegg og tull med kaffetrakter hver dag. Ikke noe grønt til.
Beliggenheten var bra. Sengene var svært behagelig, og rengjøringen var god. Servicen var god, lyspæren som var gått ble hurtig skiftet. Personalet var alltid blide og hyggelige. Hylle på badet var et pluss. Vi savnet mer skapplass, det holder ikke med bare hyller. Savnet også minibar el. kjøleskap.
Hotellet var koselig og personalet var hyggelig.God service og god frokost. Rent og pent. Savnet litt større garderobeskap og minibar.
300 meter til berlin zoo
I was in Berlin for work and Flottwell was about a 10 minute walk for me. There was a U-Bahn station about 5 minute walk away. Not much exciting happening in the area, but right next to a nice park. Staff was excellent, and the room was very nice and reasonably priced. Wifi worked great. Everything was great!
Your personal assistance and your caring staff. We asked for a wake up call and didn't get one. Don't know what happened there.
next to public transportation
The hotel staff was very kind and helpful. The hotel was clean and comfortable.
The individuality of the hotel; the standard of breakfasts; the size of the room; and the attentiveness of the staff. Nothing
We liked the staff. They were very friendly en know a lot about Berlin. De rooms were fine en the breakfast good. Close to the S bahn.
Very poor internet connection
It was just a wonderful hotel. Full of character. Big rooms with high ceilings. Extremely comfortable bed. Extremely clean. Fantastic buffet breakfast. 3 mins walk from Tiergarten train station. Very friendly staff. There was nothing we did not like.
The view out of the window directly onto the Spree was marvellous! Make sure to reserve a room with that view! The Art Deco style of the house was a beautiful frame.Everything was very clean. Rooms were clean, but the style did not live up to the beautiful historical frame. The bathroom/shower could use some modernization.
Everything was ok
very nice service in the reception Some of the rooms are small