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location and staff friendliness. knowledge of staff was sub-par
Friednlyness of the staff.
Amazing location - I felt very safe as a single, female traveller and access to cafes and shops was excellent. The staff were helpful and kind. It was clean and comfortable. With the small kitchen area, I think this would be great if you had children. Spacious room. Overpriced - its not a 5 star hotel really, but probably a 3/4 star European standard. The breakfast was particularly disappointing - not much choice and a fairly dingy room (there was an amazing balcony in the restaurant but they hadn't set that up for breakfast - a shame). All rooms slightly smell of smoke: they should make them non smoking.
the breakfast was really poor and the restaurant service was mediocre. The location is inside a barricaded area and u need to arrange with the reception before arrival to lift the barrier in order for the car to enter. there is no lobby for waiting
The location. The facilites were not good, the roof top place where you eat breakfast is dirty, under construction. The furniture in the rooms are old and the hotel is nowhere near a 5 star rating in Europe, possibly 2 star. The staff are not knowedgeable and unhepful.
breakfast on the roof top terrass with a view over the downtown and a bit of the sea. excellent croissants! the coffee tasted awful. the extra single bed didn't have beddings of the right size.
The hotel is located in an excellent area where you can walk to the downtown (Solidere), which makes it perfect for tourists to go back and forth without taking a taxi or a car. The staff was so friendly and the hotel was so calm. The junior suit is suitable for a family with kids for its spacious room. The hotel doesn't have any spa facilities such as gym,pool or relaxation massage services. It is perfect for people going on a business trip or for those who seek a very quiet hotel which is very close to the downtown though a quiet district.
I like the location of this hotel, also the choice of having more than 1 room per suit. I like the staff attitude and the quick check in & out I didn’t like that the sweet were empty( no glass, plates, water (complementary),spoon and fork although I requested twice to have (the plates & glasses) in the suit but I have been ignored
Not much Curtains were broken and did not open at all, bed was not double as booked but two singles which they tried to make into a double with a sheet over ??? dvd in room as advertised was not there but at $15 per night and two dvd players were faulty. Internet did not work until several visits from technician. Sofa/chars stained. Advertised as a suite but not at all a suite just large hotel room with kitchen area. Charged $20 for a towel which was "damaged" with sun oil from the beach ??
i've requested connected rooms throw the web but they didnt even read my request
every thing furniture