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excellent quality and low price Very slow for checking out
staff were very helpful and very polite
(1) very convenient location (2) room is spacious (3) a selection of fruit available at the reception (4) staff are helpful and responsive nil.
Better than many 4 stars hotels.
Everything was first class with superb customer service. shower curtain faulty
Very comfortable bed, great shower, wonderful breakfast The receptionist at the frontdesk was on the phone for much too long both at check in & check out.
We liked all the small efforts they had made in order to make everyone welcome such as keeping fruit baskets for those who stayed there and free internet facilities. Would have liked to have had some hot food for breakfast.
Its proximity to the town. The good breakfasts. Comfortable beds. On a busy road junction and therefore noise from traffic unavoidable.
Fine service from caring hotel staff and english speaking.
It was in a good location. We had a corner room overlooking the city gate, so the view was pretty, but a bit noisy. The hotel was comfortable and the staff very welcoming. The only thing that needs upgrading are the towels. They were very thin and scratchy. Theven old town area was very charming, especially since we were there during the holidays. I would stay at this hotel again if in the area.
Very helpful reception staff
We were expecting to check our bags and wait until check in time however your staff said we could use the room immediatly and we really appreciated this courtesy.We also had dinner with another couple and really enjoyed the dining room. Good experiance. All of our comments were positive
Good value for money, the location was great, across the street from the train station and Bern is nice to see as well. Nothing, all was well
Very close to train and tram station The beds are small
next to station dinner/breakfast very expensive; kingsize bed not of good quality
Convenience, next to the train station. We were confirmed for a higher floor and was given the lowest floor with the rooms.
Everything was ok, excellent location (100 m. from cental railway station in Basel) , friendly staff, good and tasty breakfast, easy-to-use internet access.
Very spacious room, with good bathroom products, including robes and slippers, excellent tea/coffee tray with many varieties of tea, attractively decorated room with good external blind system. Very good breakfast table, including prosecco! There was some noise from the tram station outside but this did not trouble us overnight.
Considerable service to guests. No.
Breakfast Tram noise
The location was great, the room was nice and quiet. I would definitely return here.
Very nice family room with AC. Clean and big rooms. Breakfast is very good, and the hotel is within walking distance to shops and restaurants. The booked parking space was very limited in space for our SUV.
Flott frokostsal og utmerket frokost. Pent rom om enn i trangeste laget.Ganske sentral beliggenhet. Bra hotell
Meget sentral beliggenhet i Basel. Rolig sidegate.
proximity to destination lack of knowledge/information/effort to help from the reception staff on my destination (a couple of blocks away from the hotel!)
The hotel staff was absolutely impeccable in the friendliness and professionalism.
room comfort, design, spa facilities, view
The hotel is near to business centers, and reachable by different public transportation. The room is very clean , and good wifi connection coverage. I didn't have time to check diffrent other hotel facilities. I will stay there next time inshalah. The price received from Booking.com is pretty less than other reservation web sites. the room is small.
The room and what was supplied and the staff Food in the hotel was expensive and the sauna area is small for the size of the hotel
Next door to Red Bar lounge is convenient - unique for Basel. Minimalist taken too far, little signage, confusing lift use has no instructions, reception staff continue talking to you when you are on the phone, mid afternoon cafe in lobby closes and you can not get a drink or food unless you move to L3, Opaque floor in bathroom impractical for a hotel as it looks unclean within moments of use.
Excellent quality - everything! Great design, style and comfort. best night's sleep I've had in ages. Nothing.
We stayed at Ramada because/easy access to Tram, for Town and Riehen (Beyeler Museum) The staff is inefficient, high German is th language, No Swiss German no French and very poor English
Liked the ambiance and the staff was outstanding There was nothing not to like at this hotel
The staff was extremely friendly and helpful.
Absolutely 1st class hotel. You really feel like you're back in the 1900's. Stunning renovation of classic architecture.
Great location with a great view on the city and the Rhine river; friendly and mindful staff. The gourmet restaurant "Cheval blanc" deserves a special mention.
Inside the hotel one feels the unbelievable atmosphere of great history of it and past centuries. The manager at the reception was extremely polite By understandable reasons there is no swimming pool to a pity
The attitude of all members of the hotel staff with have come to contact with was excellent - this is the real forte of Les Trois Rois. The dry cleaning quality is extremely poor (I requested two ties to be dry-cleaned - and they were returned to me completely destroyed).
Lighting The service at the bar
The view of the dining-room and the lobby. The staff. I bought un spacious double bedroom and they wanted to impose a "garret"- room.
Location Hotel Staff !
magnificant atmosphere! Great service axcept a little more effort in cleaning could make this hotel one of the best I ever been in
Smart hotel, great prices and location. not brilliantly designed... form over function - room lighting and breakfast bar both need rethinking.
Location, comfortable beds, shower Size of the room, lack of storage space, inadequate breakfast for the price, understaffed in food area, nowhere to hang towels in bathroom, poor lighting.
There is no bar, no restaurant and no coffee machine in the room. So if you come back to your room and want a coffee or a sandwich. Forget it. This place is a glorified B&B and I would avoid you to go elsewhere.
Excellent location. Walking distance to Maktplatz, Spalentor, Barfuesserplatz etc. The only issue would be lack of tea & coffee making facilities in the room; also it was not possible to order tea/coffee although the staff did lend us a kettle!!
clean rooms, good beds noise from the tramway, parking system was not well explained
very comfortable and convenient Found the rooms were very hot!
Tea and Coffee facilities appreciated. Free access provided to excellent public transport system, from outside the front door. Quiet and comfortable. No airconditioning so the provided fan was valuable. Cannot comment on breakfast as the cost seemed excessive.
Tram was too noisy during the night
Location -> very easy to access some Novartis sites (Schoren and Klybeck) and also some central places in Basel (Claraplatz, marktplatz, etc) I would suggest a more healthy breakfast (more fruits and/or fresh juices)
good location on the tram line. breakfast is expensive.
Everything was ok
The hotel was very clean, luxurius,close to the city centre.It also offers free transport in the city with all the public transportation as long as someone stays there. The breakfast should be inclouded in the price.
the breakfast, the quiet position, the look out of my window
location Wireless internet in public areas was not free as it was in hotel information. Staff was not able to solve whas giving such information and why is right - promissed inform next day but did not.
Rommet stod til forventnnigene, connection løsning er helt topp for en familie på 5. Dobbelsengen og dobbelsovesofa var så stor at vi kunne ligge tre i den ene. Vi ble tilbudt bussbilletter som gjaldt i hele Basel slik at vi kunne komme fram og tilbake til sentrum på en okei måte. Gode parkerings muligheter i parkeringshus
Location in centre and close to railroad and airport access bus.
proximity to the station
Lovely bathroom and extremely comfortable bed. Liked the 2 room concept.
It was very loud, bed was uncomfortable, food was not available and heating was not controllable
nice rooms very noisy
Proximity to railway station Tram noise
very comfortable hotel for both business and pleasure poor choice in breakfest buffet
It was convenient to the railroad station, the staff were friendly and helpful, the beds were good. The drain in the shower was very very slow. It took 1/2 hour to empty.
Competent staff. Own car park. Valet parking. Very talented (lady) piano player in the lounge. Excellent central location.
Superb bathroom, excellent location. Walls are too thin, neighbouring rooms can easily be heard.
Praktisk beliggende rett ved tog- og trikkestasjonstasjon! Bra utstyrt baderom. Kunne koke te eller kaffe. Gratis mineralvann. Bra frokost.
Hotellet ligger sentralt, spes mht jernbane og trikker. Hyggelig betjening. Kunne vært et par tre varme småretter til aftens.
Flott hotell. Svært hyggelig betjening. Super beliggenhenhet. God mat.
Ligger praktisk til jernbanestasjon og trikker forøvrig. God frokost og deilige nyoppussete rom.
easy accessible only breakfast served. no possibility for Coffee / sandwish etc.
Hotel Gotthard is a quiet and small hotel, steps from the SBB station. Breakfast is first rate. Rooms are tasteful and spotless. Price is what I expect to pay for the convenience and quality offered.
The friendliness of the staff from the front desk to the restaurant. Also the location was very good and handy for the city. The noise starting very early in the morning from deliveries being made and waking us up!
The Hotel is stainless. Everything tidy & clean....nice decor & furniture. The breakfast room was very stylish.
Wifi LAN, shower, staff welcome
The room was small, but clean. The staff was very friendly and the breakfast was also good. Hotel was located the central station, so easy access to public transport For the price that we paid, I expected a bit more. But then again, Switzerland is very expensive in general. However, if I compare it to a hotel in Germany in which I have paid half of the amount for one night, the German hotel was a lot nicer. So, in my opinion no good value for the money.
This hotel was beautiful. The room was very comfortable, clean and, although very well priced, had lots of extra touches not found in other hotels. The hotel was extremely well located almost next to the main train station but there was no noise at all. The staff were very friendly and helpful and couldn't do enough to assist us. The final touch was the exceptionally good breakfast. We recommend this hotel highly. Nothing.
staff are very friendly. one of the few hotels inthe world where minibar is inlcluded in the hotel rate. very rich breakfast
cleanliness and customer service
Outstanding service at reception, room & at breakfast. The best breakfast of the year plus free room drinks. Super. Ask for a back side comfort room. Front is noisy due to tram
Pool, sauna, gym.
Everything worked well, and the pool was nice
We liked the bath anemities, the extra line in the shower to hang towels & swimsuits to dry, and the staff were all friendly.
The room was clean and the linen did not have any holes or stains. The staff was friendly. The double rooms might be ideal for single business travellers. Under the heading "share a fart" the door to the bathroom was not only transparent but also sufficiently open so that sounds and smells could spread freely. - The heating/air-conditioning system was difficult to control and even the staff did not know how. There was no shampoo in the room, but only hair conditioner and no shoe cleaning service at all.
Convenient for city centre and the business quarter. The front of the hotel was shrouded in scaffolding in early September 2010. The entry to the underground car park is narrow, and parking requires restricted manoeuvring of the car.
location Pool The rooms are a bit small bad smell in room
Excellent, very helpful staff, very convenient location. A very pleasant stay overall.
Large quiet room.Large TV screen. Good airconditioning. Excellent breakfast and dinner. Presence of Spa en fittness center. No
the resturant was ok the size of the rooms to small with that kind of prices almost 900swis franc for two night
The staff and service were excellent. The hotel restaurant and breakfast were very good.
The Hotel was centrally located and the staff were very friendly and helpfull. N/A
nice staff, clean rooms very expensive car parking, no rates with breakfast included so in the end it is quite expensive per night if you have to pay 35.- per person for breakfast
Perfect service, friendly staff, excellent room and restaurant/bar
the breakfast and the concierge i got a manicure and it was poor, they did not have appropirate seats, and no finger drying aparatus whihc is standard... also the room i was booked in really smelled like smoke and so the staff did change me immediately.
Staff, cleanliness of room, facilities. The air-conditioning was not working well.
The Staff is very kind and helpful, the room was very comfortable and perfectly cleaned, the location is ideal to visit the city. It is a real 5 stars hotel. Nothing. (Maybe the breakfast is a bit too expensive. In fact we didn't have it)
nice and clean rooms and the hospitality of the hotel i was not able to get my smooking room i asked forfurthermore, they told me that, they only have like three smooking rooms in the hotelwhich was a bit unconvieniant as this is was not clear in placing my reservation
No smoking inside facility
It is very central for Basel City and one of the few hotels that has a fitness centre.
restaurant was excellent! hotel staff were very complaisant!
Good room. Free tram tickets were very useful. Staff very helpful No
good access to the train station and the tram stop; very clean and with nice interiors; courteous staff rates are steep compared to hotels with the same proximity to the train station, say, in geneva
The staff were brilliant, very helpful and always welcoming. The hotel was surprisingly quiet and the staff knew all the guests. You get a free pass for all the trams/buses in all the city zones and this is an unbelievable saving! Although this isn't in the middle of the old town, it's very close to the station and very very convienient. The trams are all maybe 100m away and you end up taking the tram everywhere! Cannot rate the staff highly enough. Only complaint was that I asked about breakfast and was told that they serve it, but no mention of cost. I thought it was included, but it wasn't, so the bill was higher than I expected, however, I partially blame myself for this!
Convenient for the centre of Basel
Very easy access from the main train station and to the city center, quiet, nice view from the 8th floor during the breakfast. Disappointed by the fact that TV did not have dual language fonctionality. Increased fare due to congress taking place during that week so it didn't come to a great value for money for that matter.
Very convenient, clean, friendly and quiet. Breakfast overlooking the city a good start to the day. Lovely decor. Good TV choice.
it is in the central of the city nothing
The location was great, just round the corner from the train station. The hotel was very nice. My bedroom was decorated very nicely, modern and comfortable. The breakfast room on the 8th floor had great views of the city, and I was very satisfied with the breakfast selection. The mobility ticket (included in the cost of the stay) was very useful. It would have been nice if the hotel had a restaurant, but as the hotel is quite small I suppose there is no space for this. The hotel was also quite expensive, though the rate was probably normal for a city centre hotel in Switzerland.
Friendly reception. Possibility of smoking
Location, service and cleanliness of the room The centralised air conditioning did not appear to be working and when we asked Reception, they said there was no air conditioning and that we should open our windows.
Good central location, quiet (with the windows closed). One of the glasses in the bathroom had a white deposit in it, It had not been cleaned, although it was in a plastic bag. I was charged for breakfast for two persons for two mornings, whereas, in fact we only had breakfast on one morning, (the 7th April).