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I wrote in a seperate e mail last night to bring your attention to many many problems we unfortunately encountered during our stay. "Confort" insufficiant because the hotel was unbearably hot and too many things did not work in the room - phone - tv - clim/heating - Turkish in the Spa - problem with the bath etc Dear Sir or Madam I am writing to you following our recent 3 night stay in your Hotel from 20 - 23 December to highlight a number of problems we encountered. This is the first time we have visited an AC Hotel and as this was a special anniversary for us we wanted to treat ourselves to what we hoped would be a unique and luxurious experience despite our very modest means!
Really good hotel, very good staff. The staff speaks English well which is not usual in Spain in our experiences. During our stay there have been only a few guests due to the low-season, but the hotel operated as it would be full. Programs, guided mountain tours, very rich breakfast.And the room rate was very reasonable (due to the low-season.) We liked it!
View of the mountains, nice clean hotel, parking underneath, breakfast was excellent, note you need to drive to places for dinner, eating at the hotel can be expensive unless you have booked half board. Reception is rarely manned, but when someone is there, the service is good. Pool is only free between 13:00 and 18:00, after 18:00 it is 15EURpp which is bad because that's the time you would use it after you completed your daily activities like hiking and skiing.
The activity guides were fantastic, and gave a huge added value of the visit.
Beautiful hotel, nice rooms, friendly service, close to the ski lift Room temperature too high
very big and well equiped room, excellent breakfast, new hotel, free mountain, excursions
Excellent food, great location (no need to take the car in order to go skiing). Some staffers are very competent: found us a room when our reservation had been savagely canceled, and we were stuck there with a baby, 2 kids, an angry wife, and a broken arm...! Some staffers are incompetent: I called the Hotel directly to move our stay a day later, (arrival on a Monday night instead of a Sunday night, same number of nights) Someone assured me on the phone that there were no problems, that "it was done". Stupidely, I didn't ask for a written confirmation, and when we arrived, the Hotel was full, and we had no reservation any more...! Problem with the elevators: sometime, the wait was pretty long ! Stuck in the Hotel with a broken arm and a Vaby, I would have appreciated a late check-out... It was not approved!
Extraordinarily friendly staff providing excellent service. Good starting point for fantastic hiking summer time (though transportation is needed) and of course for skiing winter time. Nice size family rooms with 2 separate bedrooms. Good quality breakfast buffet. The sound insulation between rooms was insufficient. Wifi was not working duirng our stay.
Location is excellent for skiing. The hotel has rooms for a family of four, which was perfect for us. Rooms are too dark.