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Within walking distance of beach and Bal Harbor Shops. Full kitchen in guest room. Pretentious "Asian fusion" décor, with overwhelming perfume smell permeating common areas. Tiny pool, no direct beach access, internet access costs extra ... no idea why "resort fee" was charged. Tiny elevator. Also, air conditioner in guest room didn't work properly.
Balcony view was amazing. Friendly staff and great location right on the beach.
Beautiful quiet hotel in nice neighbourhood, direct acces to the beach! Pitty there were renovation-works going on. When that is finished everything is perfect! no
Cleanilness, staff , and no crowds. No.
Nice place to stay, very clean, confortable, and friendly. Well you asked so here goes...I think it should be c/o for guest and the beach too, especially in all the heat we are having.
Aire acondicionado sin termostato. manual. faltan cajones para ropa.
I liked the convience of resturants and shops. the cost of parking $18.00
It was a great experience ! Good service
Have stayed at hotel for past 20 years. Enjoy staff, location and character of the property. no
The staff were very friendly and helpful. The Air Con was very noisy in both rooms. The pool bar only stayed open until 5 pm. I would have liked to sit outside to have a cocktail in the evening.
not much. expensive - have to pay on arrival for whole trip and even sunbeds outside. poor service. dated. Hated it.
The rooms were large and clean; nice pool and beachfront access; walking/biking trail next to beach was great Room service and restaurant service do not begin until 7:30; would have liked coffee maker in the room for early risers
Super comfortable beds The airport shuttle experience. I was told it would be 15-20 minutes, I waited about an hour before just taking an Uber from the airport to the hotel. And when taking the shuttle back to the airport, the driver was unfriendly.
Clean, quiet, free shuttle, extra helpful staff!!!
The combination of staff anf facility was outstanding. I want to stay there next time. it is a new property, so swimming pool was not available.
Quick access to and from airport Very modern and clean Restaurant in hotel has good food choices beyond the norm Late check out only until 2PM--hard for those with a late flight out.
I paid for my hotel room in advance, and I paid in full. My flight was delayed and I didn't get to the airport until 3 am. Hyatt gave my room away because I hadn't checked in, and then sent me to a comfort suites. I paid for the room, so even if I don't check in, why give it away?
great value for money Not in a very hip and happening area
The beds are comfortable and the rooms are sound proof. There was broken glass by the mini fridge when we first arrived. There was left over food particles in the cabinets. The bathroom was equipped for 2 people even though 4 were on the reservation. The outside vinyl wicker lounge chairs were broken. The person at the towel stand didn't know if there was a vending machine on site. When you check in, they swipe your credit card for incidentals, once I returned home, there was a charge on the credit card. When I called to inquire, I was told we used items from the mini bar. I told them this was not true because we had gone across the street to Publix and the liquor store to buy alcohol and even left more than what was provided. They reluctantly reversed the charges.
Dominique was very rude front desk! The hotel d ouble charged me! I'm still waiting on a refund for double charged resort fees! I was told free Wifi and they still charged me for wifi! I asked for a bay view.. And they gave me a shopping plaza view .. I would've paid extra for a better view but the guy Domnique lied and said I already had a bay view .. :(
The hotel is beautiful with two pools, great spa, everything you would expect from a Trump Resort. Thought the price could have been a bit better during these tough economic times and considering the hotel was half empty.
The staff was very nice as they upgraded my room to an ocean front view. I had a great view with a very large room. The hotel needs to be remodeled. The bathroom was very old and peeling paint from the vanity. The room had a very awkward smell every time entered.
The view tv did not work. had repairman in the room at 1 am!
Die Freundlichkeit aller Mitarbeiter ist wirklich erstklassig, Pool/Strand-Area sehr schön angelegt und gepflegt. Wir waren jeden Morgen am gleichen Frühstücksbuffet, es wurde jedoch jedes Mal anders berechnet (von 40-53 $ für 2 Pers.), haben wir nicht verstanden.
I'm extremely on happy with the customer service, I was told by the front desk at check-in that all resort fees are included, I was surprised at checkout to see those fees add to my bill, when I spoke with the manager Normita Netterville and explained the situation she was very rude and unhelpful and said out loud that if I don't like the hotel policies I can go next time somewhere else!
Beautiful surroundings and ecellent food. Room was beyond expectations!
Comfort , cleaning , food etc Valet parking very slow
Excellent amenities and beach Locatio All good
Hôtel très bruyant
The location is the best.
The staff were very helpful, the suite was exceptional
Close proximity to the beach. We stayed at the change management period to Marenas Resort. The services were not good at all.
Great location; spacious rooms; kitchen facilities; decent work out facilities. The hotel is showing some wear. Front desk and bell station are not particularly attentive. At check in, the bathroom in the original room was not clean.
You will need a car or fairly long and expensive cab rides to go anywhere fun
close to the beach
I loved the pool even though it was not for doing laps. The view from my room was awesome. The food was great and everything was very clean.
The room was very small comparing to other hotels of same category
Kind staff. Excellent handling of an unusual situation. The room was a bit small. Also the closet is tiny and can only be opened by blocking the TV. No room to store luggage.
The beach access was wonderful. The bar and restaurant had by far the best service of almost any where I've ever been. No doubt will return.
great beach did not receive my wake-up call, which was critical in making 6 AM flight.....very unhappy with the hotel
Everything The cleaning lady would come very late in the afternoon
Right on the beach, nice hotel, great view. Most of the staff are very friendly. There is no parking and you have to valet your car. The valet's aren't very nice especially when you have to get your car back.
The location is excelent The Check-In hour at 4:00pm its too late!!! and Check-Out at 11:00am... that's a rob!!! Most hotels have their check-in around 1:00 to 3:00pm, and the check-out at 12:00pm...please fix that!!! ...and above that, a bald man in the front desk was very despot and conceited. Nobody wants to return with that man.
Beach front hotel with easy access to the water. Valet only parking for $20 a day, charged for breakfast with tip included ($32 for 2 of us). Incredibly dirty and outdated, furniture was broken. Very loud, lobby bar overpriced and served obviously drunk patrons.
There is absolutely nothing positive about this hotel shy of possibly where it is located. It is delapidated, outdated, dirty and staff are rude with the exception of the bellman. In all my years I have never stayed at a worse hotel.
Water front intent as it was built Our first room pest problem noisy Ac rattling water pipe leaking toilet and more Totaly out dated second room pest multable ant roach leaking shower second day we could not turn on to shower arrogant house keeping noisy Ac furniture and doors falling a part pool staff arrogant and don't know how to handle some guest have zero understanding others disrespect female we have to call security to handle just do your self a favor stay a way
The beach access was perfect. The pool was clean. how is this a resort? They charged $15 for a resort fee, for it being a regular hotel. The were only 3 elevators and it was packed everytime. Room service is unheard of there. The room had a tv stand that fit one of those tv with the big back. Like really? Bathroom was cramped. Oh, and you have to pay the $20 for the resort valet. Smh. Not good.
The location and the people make the place enjoyable but Ramada should take its name off of this place because it affecting overall ratings. Most of the room was dirty, bathroom, the kitchenet, under the bed, side table, the windows that were hard to close. The smell of mist and mold, couldnt sleep without the window open. But the nice people working there- Viviane, the location- if that is what you are looking for, would make the stay bearable.
Price Hotel and rooms very dated the whole place needs to be torn down and rebuild
Not worth 200 for one night
Very friendly staff. Complaints are fixed promptly. Two cons: there is no ventilation in the restroom and the windows cannot stay open – had to prop a container to hold the window up.
Not much The facility was extremely dirty. The one upside was the location that it had a pool on the beach and even that closed at sundown. The door had a mag card key slot that didn't actually work, we had to use a hard copy key to go in and out. We also had to manually lock the door each time we came in and out. there was a room next to us that was empty and really creepy with a big pad lock on the door. Everything was very outdated, the grout in the room and bathroom was dirty and almost black. The valet was $20/night on top of $15/day resort fee on top of nightly rate and the valet took 20-30 minutes each time to get the car. The staff were pleasant I had no complaints about that but overall the facility was just outdated and did not live up to the photos online.
The hotel transportation was speeding and scary. when we got there we saw two cockroaches in the lobby. On our way to the room we heard some very loud sexual activity that I am almost positive was paid for. The room had stains all over the carpets and bedding and the shower was extremely dirty. Worst place I've ever stayed.
I liked the location of the hotel itself I had young children, and the hotel did not provide any channels so that my kids can watch TV, it seems like the hotel is a stop over for adult only entertainment, my neighbor handling his business with his lady friend and it could be heard, I'm just glad my kids were sleeping at the time. Bathrooms were way too small, not enough amenities.
Buena ubicacion, cerca del aeropuerto, desayuno basico incluido, shuttle gratis al aeropuerto, bus pasan frente al hotel hacia el downtown, buen precio. Mala atencion del personal, sobrecamas y paños manchados, muy mala conexion wi fi.
It was close to the airport, I really like the fact they had an airport shuttle. Close to some restaurants if you don't drive (pizza, McDonald's) Limited cable channels but for the price it's not bad
ese hotel definitivamente no sirve muy malo ,demasiado dinero por un hotel tan viejo,las habitaciones sucias, no lo recomiendo para nada
Staff Area Value for money The Carpet smells
Location Parking is very limited - There is no elevator - Wifi is very weak, only in the lobby you can get some connection - The room had only one outlet - Once past the lobby it feels like you are in the getto and it is kind of scary - we were given a room that was ready and when I open the door the room was not clean, the bed was not made and there was trash lying around.
Breakfast is free, shuttle to airport is free. Dirty, walls are very thin. Noisy, there was used shampoo in the bathroom.
It was close. The guy at the reception was nice. The driver charged me to drop me off at the airport.
The people working were loud and inconsiderate. I wasn't able to sleep. Also, there was a roach in the bathroom.
Close the airport The smell of the place
Buenas habitaciones, aunque pequeñas, modernas y bien cuidadas Pésima atención de la gente del fron desk. Te cobran por todo! Y en exceso. Cobrar por recibir paquetes? Cobran $20 de resorte fee, pero los chicos de la playa levantan las reposeras y sombrillas muy temprano, y si vas a las 5 pm ya no te dan reposeras
The location was central. Staff was friendly. Hotel was secure. The bar and on site restaurant was nice and the staff very friendly. My room was extremely small. Balcony was about the size of a table. If you crane your neck you could see the water. Poor Desigb in shower no way to turn on without getting wet.
Nothing The hotel on the internet stated resturant on site for a great dining experience. There were not restaurant on site. No room service. You had to order from near by restaurants and wait for a hour or more for delivery. It also stated it had a bar and you could enjoy your drinks on your balcony. Which was also a lie. They had a poolside bar which was close on rainy days which were 2 out of the 3 days we were there.
Some of the staff were very good/accommodating, but others were rude. Facilities were decent for price. Excellent location with many nearby must haves (Starbucks, grocery store, Walgreens) within a block. Hotel was minimalistic. Gym was decent. Some staff were rude. You get a free breakfast muffin, which is a mini-muffin, but I guess you get what you pay for. I'd rather have a cheaper price than a substandard breakfast. They charge for any checkouts past 11 am, and you can't check in until 3.
Beautiful location and nice rooms Hidden surcharges like resort fees, false advertising for free breakfast that was not free
Proximity to beach Size of room
The location. I ordered the room that was not a suite. When we got there it was smaller than my child's bedroom and we immediately has to upgrade to a suite. The room was so small that we felt clostrophic.
The view from the balcony is mesmerizing! Beach is great!
The beds are extremely comfortable! I didn't find the staff to be very friendly, very business like.
desig additional charges
Hotel is clean and staff very helpful The hotel is fine for $130 per night, but given what they charge ($230 with resort fee included) it is by far the worst value for money deal that I've done in my whole life. Would prefer to pay $20 more and go to the Trump Resort which is 20 times better and only 2000 ft away...
Great place, friendly staff, good location. Valet parking fees.
The room is clean, I found it very nice, quiet even though it is near an airport. I did like it very much. Yhere is only one ceiling at the entrance of the door, fron inside that need to stay. Other than that the room was perfect & clean. Thank you very much for a super clean room that you comfort me.
The room is very good and clean. Everything that is said in the reservation is done. Internet service and parking with no extras fees were very good for me. It should have a freezer at each room. Breakfast is poor.
staff were friendly and there was a coffee maker in the room The gym did not open until 7am when I had to check out. Breakfast also was not served until 7 am. The shuttle also took a long time for pick up at the airport
This hotel is located near to the airport. Rooms are large and clean. Price is fair. Staff was rude in the front desk. The room was noisy all the night. Also, there were old tobacco smell in the room in the interior material, linens or from the ventilation nonetheless the room was sold as non-smoking.
It was close to the airport, welcoming and convenient
Size of the room, free connection to internet from each room. Breakfast was excellent value and included in hotel price. Frequent shuttles to the airport. Bathrooms could do with painting and some renovation.
had to wait for long for the shuttle. Very old and used. Pick another place if possible, not worth the money. if you stay here - bring flip flops
convenient hotel with a check in around 1 in the night. friendly staff breakfast was very poor, nothing continental about that. other facilities were not that great as the pictures should tell
The hotel was very near to the hotel which ran a shuttle service, needing only a call to the hotel to find out where it was. Checking in was easy and the room was spacious. we had a double room and shared with our daughter, for the night which was fine. The airport run way could be seen from our room but you could not hear any noise from the planes. The buffet in the evening was adequate as we had just flown in from the Uk, but not if you were looking for a large ot meal. the staff in the hotel were all friendly and helpful. I felt the the buffet breakfast was again adequate but not what i was expecting. I always think of american breakfasts and bacon go together but none, although you could cook your own waffles. We nibble at breakfast but ate some more later.
good location. walls very thin; construction noise next door. wifi was spotty
Location is excellent with great access to public transport, shops, food / restaurants. The room and hotel is old but was clean and comfortable. If you are looking for a high end hotel this isn't for you. If you want value a great Base with clean accommodation you will love it. It can be busy at weekends with a lively local following
They were booked out. We could not stay there. Very unfriendly.
The waterfront location is great and can't beat the price. The hotel itself is old and not lux at all, mostly families staying there. There's nice tiki huts you can rent on the sand and a restaurant with decent pizza and burgers and a small bar ($11 for 2 beers). It's ok as far as cleanliness but don't expect too much from the staff, it was hard to get extra towels. I was charged an extra $70 on top of my reservation for $12/day self parking, and a $13/day resort fee, and a $23 room upgrade for a kitchenette. I wouldn't have minded if it wasn't that we practically had to beg for extra towels and the pool was always so dirty I didn't want to let my 7 year old go in it.
Construction next door
Was not hit with all the secret fees that Miami hotels are famous for. Honest, clean and consistent with what was promised.
Nothing Beds were very uncomfortable and we never had warm water water pressure was horrible and I found cockroaches in my room
Leaving. The lobby was fairly presentable. The maintenance man seemed nice. From the beginning, nothing matched our expectations. The place looks NOTHING like the picture above. The area is beautiful, the property's sign only has Days Inn visible so that we drove past it at first. When we finally made it into the "valet" stand" the person slouching there in uniform ignored us for five minutes even tho he was 3 feet away. When I finally lost patience and asked him for help he looked at me as if I had two heads. His colleague then showed up and together they explained that I needed to go to the front desk and check in first. I went inside and the clerk was on the phone berating a customer. When she eventually acknowledged my existence beyond rolling her eyes at the person she was speaking to. I went up to the room with my wife in the tiny elevator and the ancient stained carpet, dirty stained walls, sagging beds and moldy refrigerator were so repellent that we immediately asked for a refund. We got none. To add insult to injury, the valet refused to get our car, instead he just gave the key to my wife and then tried to prevent us from leaving. Our experience was horrible; the disgusting pigsty room, the vile, foul mannered, hostile staff, and the property's has the general ambience of a crime scene from a TV police show. Ick
Location The hard bed, tiny handheld showerhead, no main showerhead, the front desk would not let me check out late - I ran a marathon and would have loved to come back to the hotel and shower before my flight instead of having to wait until getting home. Rude staff - they knocked on my door early in the morning 1 day before my check out day and asked if I was checking out. Never will return!
Smelled horrible. Grime on floors. Crackheads fighting in other rooms
Decent wifi. Room was comfortable and quiet The room seemed a bit old. Could use refurbishment. The extractor in the bathroom wasn't working
It was located a few miles from my shool, which was a big plus for me. Parking lot in front of the hotel. That is about it. Internet service was very inconsistent and slow throughout my stay (and I stayed there for 5 days). Water pressure in the shower - weak, while the temperature of the water was flactuating during my shower. The sheets barely fit the bed and would consistently come out, which was annoying to me personally. Choice of TV channels is poor. No ESPN. The little fridge in the room barely keeps things cold. Cooler and ice did a better job for me. Bottom line is that it is a relatively cheap place to stay. A roof over yournhead and a bed to sleep on. That is it. And be ready to do a lot if sacrifices.
Olía a mariguana
Housekeeping was accommodating. Location/neighborhood. Safety is not on my list.
El tamaño de las habitaciones, limpieza y comodidad de las camas. No controlan el fumado de marihuana en las habitaciones, al menos en el 6to piso. Desayuno poco suculento.
Nothing It was a pimp hotel , drug house! They had about 5 pimps and hoes all night in the lobby the housekeepers are rude they barely clean and want you to leave the room so they can put the SAME sheets on the bed sweep and lift the toilet seat up so You think they did something NEVER AGIN
The bed was very comfortable. The first night there I walked out of the elevator into a huge cloud of pot smoke and several highly intoxicated people running and yelling in the hallway. As my stay progressed I learned that those "guests" had actually been living there in the hotel for some time. The staff did nothing to take control of the situation. Furthermore, in the evenings, there were several people just hanging around outside the buildings... I felt very uncomfortable any time that I had to go out to my car or to dinner...
Rooms are very clean
I was impressed rooms extremely ckean. Hotel personal very pleasant. Nice hotel for your money. Needs an updated ice machine does not look very clean and ice comes out watery.
The breakfast wasn't too bad my kids enjoyed it. There were random people alway hanging around in the lobby and out in the parking lot. I'm assuming that they live there. Each morning it would smell like weed in the bathroom I don't know if the people next to me were smoking it or what.
The hotel is well located, but has an unpleasant odor. With some problems in the bathroom which were then fixing. On the other all right
excellent location close to beach staff very helpful and friendly parking expensive as only valet available. rooms could do with a little maintenance work wouldn,t need a lot of money to be spent on them to take them from ok to very good but a pleasent stay.
the friendly and helpful personell the restaurant part and the pool dont come up to expectations for a hotel at the self named "Riviera of Miami"
The staff were very friendly and made every attempt to make me and my friends feel comfortable.
Excellent location o the beach
I particularly liked the spacious suite, the unobtrusive atmosphere and the proximity to the beach
I liked alot of the view,the beach is calm,is very family...the facilyties like a supermarket,retaurants,pharmacie,etc...
1. Location (pé na areia). 2. Excellent size bathroom. 3. Neutrogena products. 4. Lots of pillows. 5. Good convenience store in the basement. 6. Free internet in the business centre. 7. Free USA Today 1. Thousands of little ants over the sink table (in the 14th floor!!!). 2. Very dirty carpet close to the cooking area. 3. Fridge did nor work properly. 4. Air conditioning very noisy and difficult to regulate. 5. Little terrace very dirty. 6. Not enough hangers. 7. TV remote control did not work well. 8. Parking outreageously expensive. 9. Very small pool. 10. One day housekeeping came at 3 pm! 11. Very poor decor in the restaurant and terrace. 12. Very poor menu, very bad food. 12. All 7 daily rates debited to my AMEX 2 days before my arrival.
Hotel is in great location, right on beach. Rooms can be slightly jaded, but nothing serious. Bathroom excellent with good toiletries, and all rooms have at least coffee makers/fridge/microwave and also access to free washer/dryer facility.Stayed on 27th floor room with spectacular side ocean/bay/city views. Do not need a car as bus stops outside every 20 mins or so to take to South Beach/Downtown or Aventura Mall. Several restaurants within a few minutes walk, and recommend Timo's Italian (just past Denny's). Overall a second great stay at this quiet beach hotel. Doubletree sent a welcome email a week before the stay, which unfortunately was incorrect (had only reserved for 2 nights instead of 3) This was eventually sorted by booking.com, and our arrival at the hotel went without a hitch. If you get an email from the hotel just make sure it is correct.
The Hotel per se is quite old, but the staff are so great an friendly that for sure I will be there again and again...
I had a few problems with flights and checking in late, the Hotel staff were very helpful at rearranging my booking. The breakfast I thought was very poor. And it finished on the dot no messing.
Room was clean, compfy and quiet.. No pool, no good restaurants nearby..
It's a comfortable place to stay if you have to spend the night in Miami because of your flight schedule. Friendly staff and reasonable breakfast. I didn't like that I had to wait an hour at the airport before the hotel shuttle arrived. They say it's a maximum waiting time of an hour, but it wasn't very busy and it's just too long if you're tired after a 10 hour flight.
Great staff, breakfast and services. Hotel looking a little tired.
it has coin laundry,great location,frendly staff smell of the room
Near the airport.Nice and modern interiour. Good bed, big tv screen. Breakfast room is on the top floor overseeing the air traffic. Beautiful panorama. I was very pleased with the free wifi connection. If you don't have a computer, you can use one of the Mac's in the lobby, bring your credit card along.
The staff was very helpful and accommodating. The lack of food options. Dish network as the cable provider. The tiniest bit of bad weather and the TV lost the signal.