The room was very spacious and very neat, clean and tidy. The atmosphere was pleasing. The price could inlcude breakfast & the rooms can have fridge & kettle.
Clean hotel and clean room. Only a few steps to the bus stop for the center and the train station. Exceptional staff, always willing to help. Short walking distance to Santa Croce.
nice hotel & room with beautifel view. very helpful and nice stuff a littel bit far from the center
Hotel was only 15 minutes away from the center. Romms were small but comfortable. Good value for the money paid. Airconditioning was not warming up the room but after complaining at the reception, it was fixed. There were no shower gel, soaps provided but we had our so it was not a problem. I was surprised though that for a 3 star hotel this was not the case. The street where the hotel is is busy but our room was on 4th floor so there was not so much noise.
Breakfast was good. Internet access was good. Staff were helpful and quite friendly. The restaurant was very, very ordinary.
Excellent location and for the price we paid 65 euro per night quality of the room and hotel more than expected. only professional complainers might find anything negative Everything was ok
The hotel looked and was very clean. Great location. I would recommend this hotel to anyone Only bad thing was when I checked in it took 20mins as staff were taking and did not acknowledge me
Very modern unique design, clean room and friendly staff, and affordable price; If there is a refrigerator, that will be better.
Large, spacious room for 4 adults and reasonable walking distance from Florence town and main attractions like the Uffizi museum and Duomo. Bathroom kept flooding when using the shower and one staff member was a bit rude.
It was close to the city center. The 14 bus took us straight to the train station and the stop was just around the corner from the hotel. The hotel had 24 staff at the front desk, and even extra pillow and blanket in the room closet. The breakfast was a typical Italian breakfast... full of carbs.... would have been nice to have some hard boiled eggs or something... but we understand that it isn't like that in Italy.
The hotel is very close to train station and city center- so good for the ones who come to Firenze by train and stay a few days. The bathrooms were oldlooking and not that clean. The hotel is not suitable for long stays.
The hotel was pleasant and clean. Small refrigerators in the rooms were a nice touch. The location was convenient and interesting. The price was very reasonable. An elevator would have been nice. Twice I found restroms without toilet paper.
Location to the train station. The night staff was very loud (watching TV at reception desk loudly and skyping with family and friends on computer and talking very loudly)
The staff was great. Loved the air conditioning and central location of the hotel and a computer in the room was awesome and a fridge as well! No complaints
internet access, tv, nice and helpful staff no shower door, dirty walls
too noisy, wind penetrate everywhere
24 hour reception; proximity to main rail station Toilet facilities sub-standard, poor housekeeping in this respect; toilet adjacent to our room was in view of the reception desk; compared to other hotels we used the bed was not as comfortable as we would have liked.
The location was close to the train station, and within walking distance from all the main sights in the city. The staff were friendly and ever so ready to help and suggest places to visit. The room was clean, cheery, spacious and felt like home. Wifi internet access was a definite bonus.
there are TV and PC in the room, well cleaned and cheap! The bath room was public, so we have to wait another customer.
laid-back atmosphere hardly warm water
Desighn, comfort, prices, location
Very comfortable big room as well as bathroom! Big safety deposit box,free internet.Room very clean.Breakfast area also big and nicely organized and decorated.Very kind and helpful staff .
The hotel is modern, comfortable and the staff are extremely helpfull and friendly. The hotel staff make good recommendations for restuarants, day trips etc. The hotel is about 10-15 mins walk from most of the action. It can be a little exhausting walking the sites, then going out at night. However, I would definitely recommend this hotel to friends and family.
Excellent hotel with well equipped fitness room and several other facilities. Good breakfast.
Very good location of the hotel, very nice hotel staff, clean and well furnished rooms fitness was not well equiped
very mediocre .basic facilities such as tea coffee provision in rooms were missing.rooms were overheated
Convenient location, friendly staff, comfortable room.
THe location was excellent, quiet at night We both would have liked tea and coffe making facilities in our room. Also an iron
Good location, staff very helpful
Proximity to city & all attractions also very quiet n/a
Great deal & stay
Quiet and clean accomodations.
Very clean hotel and a comfortable stay.
The staff were very good at what they do and very helpful and eager to serve your every need. Thankyou for making our stay so memerable No English entertainment TV.ie Movies and etc
We thoroughly enjoyed out stay. Very comfortable and great staff
We enjoyed the Starhotel Michelangelo. It wasn't as close to the sights as I would have liked, but it had good, easy parking and a large room for my entire family of 5 to sleep comfortably. We also have a gluten free diet that they had no problem accommodating at both dinner and breakfast. My only complaint is that it isn't as close to the sights as many other hotels are. This hotel was worth the stay and the price.
Not a bad location, rooms are nice and clean. We asked for a room with a bath, and they upgraded us to the executive room for free. No parking.
Room too hot, air conditioning not working
The coffie at the breakfast table was terrible.
Staff was friendly and helpful. Accommodation were nice. While somewhat far from the center of town, walking environment nice along the river.
The rooms were very modern, clean and comfortable. The staff was great, and the breakfast was the best! The location was about 15-20 minute walk from most of the sites. Not a bad walk, but makes it hard to go back and forth.
Location Florence is a city with idiosyncratic hotels. I travel a lot. This is an odd place. Almost a ritual just to get in and out. Not for those expecting the conventional. Pleasant staff but this place is "out there". FaultyTowers meets Apocalypse Now.
The guest house is perfectly located, feels like being invited in a firenze's friend's guest house, the decor of the room was really perferct and innovative, huge shower in the room, nice wall fabrics, nice bed, very comfy, nice view, we loved the secret room! Very nice personnel le breakfast est cher pour ce que c'est et non compris dans le prix, c'est le seul point négatif pour le lieu, on s'attendrait à avoir un breakfast un peu plus conséquent!
The hotel room is very beautiful, stylish and comfortable, and their air-con work very well. I love this hotel and we have a present stay. I sure will recommend this hotel to my friend. there is around 15mins walk from the train station to the hotel, it is a bit tough for people who with luggages and during the very hot weather.
Our only complaint - the 'erotic book' mentioned on the booking form failed to materialise!
Staying at Casa Howard was one of the most pleasant experiences and a highlight of our trip thus far. The room we stayed in, the game room, also known as the terrace room was as charming as could be! The terrace is so peaceful and quiet and is such an added bonus! The location is great, too. Not too far from the train station, yet close to shops and restaurants. The staff at Casa Howard was so welcoming and very accommodating as well. We loved our stay in Florence and Casa Howard and would recommend it to anyone. I will definitely stay here the next time I travel to Florence.
None The bathroom. There is no separate partition for shower, only shower curtain. Hence after shower, entire bathroom is wet.
Owner was very helpful, hotel was nice & clean, good location for the city & the train station. Difficult to find initially.
Location of the hotel was excellent. Very central but very quiet. Staff were very friendly. Good size room. Overall very good value for money.
It's a lovely,small pension-type hotel with a lot of character, run by a very friendly & helpful brother & sister. It's very well located & within walking distance of all the sights. Breakfast is good & they serve great coffee!
Fantastic!! Have stayed there several times. Only hotel in Florence I go to.
Balkongen!!! Badet!!! Alt var perfekt. Et svært godt hotell. Hit kommer jeg gjerne igjen. Nei, alt var strålende.
Stille rom, sentralt
Personalet var veldig behjelpelig iht rombytte og skaffe billetter til museene. SuperiorRommet vi fikk i 7 etasje var ikke helt etter vår superior standard, men vi fikk et ny oppusset rom i 1.etasje som var veldig fint. Personalet tok dobbelprispå å booket museum billetter. Frokosten som var definert som American Breakfast kan vel heller defineres som svett kontinental frokost. Internett oppkoblingen var dyr og en vits, iPhone funker ikke i Italia!
Suverent rom. Renhold av rommet var ypperlig. Meget komfortable senger. Flott bad. Grei frokost. Veldig hjelpsomt personale. God bussforbindelse til sentrum. Alt i alt et meget flott hotell. Anbefales til de som ønsker nærhet til flyplass, og avstand til sentrum. Beliggenheten i nærheten av flyplassen burde tilsi hyppigere transport med hotellets shuttle buss. Dagens ordning har kun to avganger per dag, noe som sjelden passer for hotellets gjester.
Outside looking of the building was nice, the fee was cheap as a 5 star.
We arrived to a rude and dismissive front desk. They proceeded to tell us we couldn't stay in our room unless we paid 50 dollars more than what we paid with kayak. I said absolutely not. they said then we couldn't stay and they would still be charging us the full amount of the room. We left and did not stay there and now have to dispute these fraudulent charges with my credit card. Never stay here!!! Worst service ever!!!!
Quiet location, Senior bar, restaurant and porterage staff were excellent Management were not on the ball. Twice we complained about the smell coming from the waste pipe of the bath and nothing was done. Twice we returned to our room in the late afternoon and it had not been serviced. On the one evening we had dinner in the hotel there was a staffing problem and we (along with other guests) had to wait for ever for our food.
The hotel was clean and elegant. Rooms and facilities were spacious and the service was excellent. The breakfast and gym were top-notch. The dinner, although good, was not as good value for money as I would have liked. Additional recreational facilities (spa, pool, biliard table, other) would have been a bonus.
Beautiful room, luxurious bathroom, very comfortable bed, very nice and helpful staff. Very quiet environment and therefore relaxing. The best hotel I have ever stayed at in 30 years of travel. There was nothing I did not like.
comfort I would like the restaurant to have more choices on the menu Food could be a little better
Hotel was clean, staff were helpful & friendly. 30 min free wireless a day was useful. Close to train station and I liked the walk to the city centre (either along the river or the back streets which had quirky shops). Hmm the aircon was quite noisy (sounded like it was continuously raining) but it didn't worry me too much.
The fresh squeezed orange juice at breakfast. The staff really helped when they changed our room. The first junior suite was a loft bedroom, hot and viewless. The second one was lovely It was a little too far from the center. You have to like to walk a lot. It was the most expensive one on our trip and we thought it was overpriced.
The room and the hotel interieur it was a little bit too outside
I felt at home. Your system with the lights.I guess if I had more time I could had trained myself to work them better.I think now that I am back home ,I have it figured out but too late.
very good hotel very helpful staff!everything was perfect no
Very good hotel with very good view and interior design. Both breakfast and dinner were excellent.
Loved the views ocer Florence, the tranquility, the lush greens and "nothing-is-a-bother" attitude of all of the staff
It was one of the places I have ever been ther eis nothing to complain
Lovely old Palazzo with great view over Florence, beautifull interior, beautifull rooms, great food. Attentive staff. Shuttle service to the city. Maybe a bit overstaffed. Dinner at restaurant very pricy. Restaurant is in a separate sort of modern conservatory, attached to the building, which is ok, but not as pretty as the palazzo, and cold (november), nevertheless the pretty heaters. We were wondering why the restaurant is not in the palazzo, would have been so much more lovely
Beliggenheten rett overfor Duomo, Grei adkomst fra flyplassen
Nærhet til alt. Utsikten fra rommet.Parkeringsservice. Det var kaldt på rommet uten at endring på aircondition hjalp. Det var vanskelig å finne frem til hotellet med bil.
A small,quiet, luxury hotel near to the Swiss/British cemetry and bordering onto a public park (too often used by dog owners). Nice bar and public rooms and a small dining room - the garden restaurant was closed during our winter stay. The staff were extremely helpful. Although the hotel is located in a good quiet position - only 12 minutes walk from the cathedral, the walk into town passing grimy buildings covered in graffity was depressing. The best route is down the SW side of the park and then in along Via Pietrapiana that leads to Via del Corso.
Location near the city center, some rooms have nice view Poor breakfast, very expensive parking (taking into account the expensive room rate), overall very expensive for services provided
their satff and cooperation if we ask about material that we need during pour stay. I would rated this hotel as two or three stars hotel maximum. I was decieved and shocked as it is rated as five stars hotel in internet web page. Room are stated for three occumpants in one bed room and beds just facing each others no roomto walk in between, bath room door with no lock?, small TV screen? It is absolulety does not worth the money we paid for the stay.
The bathroom tub was quite dirty, the lights had a constant problem, the staff was not very friendly.
Very pleasant hotel in a good location. Concierge very helpful when we tried to find out whether the airport was closed or not due to the volcanic cloud. Nice garden area but were unable to use this as it rained throughout our stay. Bathroom cramped and could be updated. Our room was next to the lift, which made a peculiar creaking noise throughout the night.
good location as easy to walk to city centre, lovely surroundings. rooms large and airy, nice orginality to them .resturant is also good and breakfast lovely. no
the hotel is old one, and it miss a lot of facility that we usually find in 5 star hotel... Sona...etc. the room is not comfort enough compare to value.
Very nice modern looking hotel, somewhat in the outskirts of Florence, but only a 10min bus-ride to historic center and very close to airport as well. Nice breakfast, very friendly and helpful staff; overall pleasant hotel.
clean, modern too noisy
Very helpful staff. Access to city bus was convenient. The bus ride to city center was about 15 minutes. Rooms were small but clean and well appointed.
it is nearby the city center,and it had a garage for reasneble prices
The room, excellent bath room, comfort and the terrace with coctails. Most of half of the breakfast was cold so we recommend not to pay for it but go outside to downtown.
Comfort and facilities They dont provided dental and shaving kits even if you request it they send you to their shop were you have to buy 5 shaving machines. Ridiculous for a traveller. Not under Hilton expentations.
Professional staff and service and freshness of the hotel No
The staff was very helpful and the room was really nice and clean. Also the shower was fantastic! The location - really far away from the centre and in not nice area.
nice and clean hotel
very good staff,good prise for hotel services,very conviniet city bus to historic centre. the rooms are big,clean,very comfortable. mimimalistic,but pleasent interior.
Helpful and approachable staff The room bathroom and shower were very small.
The staff remembered me from a previous stay and made me feel welcome
I had an upgraded room. Comfy and nice! Kind and helpful staff. Hotel is close to the train station, close to the fiume Arno and main touristic sites. Not so nice area.
very kind and polite staff, cleanliness of room and almost new facilities
Greater choice for breakfast required
A great location within a few minutes walk of Santa Maria Novella train station and close to all the sights. A warm welcoming service. My single room was tiny although surprisingly comfortable. Street noise on a Saturday night was a major issue so brine ear-plugs.
The staff..... They were so helpful. They helped us plan our stay and ensured we made the most of our stay in Florence. And the complimentary cookies were a plesant surprise and was the free Internet service.
The price is competitive at his standard. All the serving staf has showed their professionism. Location is quiet as well as easy access to train station. Room is small for triple.
Good location, friendly staff, not big but very clean room. A lot of rent a car company (5 or 7) near, 5 min. by walk. Poor breakfest, problem with internet. A bit expensive.
Bathroom was impeccable and, though small, what was hoped for and was a relief to find. Room was tiny but enough for a single traveller. Within easy walking distance of major attractions. Worth the bargain. Breakfast was not amazing but sufficient. No wifi in room. LAN plug supplied no longer sufficient in today's world.
Its nearness to all the important sights of Pisa. Not much.
The hotel is beautiful. Great location. Cosy. It reflects Florence at its best. The staff was great, friendly, helpful, knowledgable about the area, restaurants, shows. We had a great time. Our only complaint is Florence is a noisy city at night and that requieres windows that are soundproof. If they change this, its a 5 star for us.
The breakfast was excellent! The bathroom was poorly designed and getting out of the bathtub was downright dangerous! The bathtub was slippery and tall.
The amazingly friendly and helpful staff. There was nothing to dislike
It is good located in sightseeing.
design, room, location, breakfast and every thing. Also I got upgrade and a bigger room. nothing
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.
The best hotel in the world! No
It is an elegant hotel, and nicely located.
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
Excellent staff, lovely clean rooms, very good bed, nice shower too
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
Excellent service from an outstanding staff. We were completely satisfied !
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.