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pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
the meals service from the workers in the reception and the restaurant
Close to the beach The dinner. The meal in the buffet was really very low quality.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
The facilities, the quality of the Hotel, the shows
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
Good location. Good staff. No gift shop.
nice seaview room
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
Hotellet er relativt nytt og kanskje det beste på hele Lanzarote, men for å ha 5 stjerne må man ha personal. Her har finanskrisen antakligen gjort at man vært tvunget til å skjære ned. Ingen møter deg når du kommer til den tomme men storslagne entreen. Inchecking gikk siden greit. Suitene ved den nederste poolen ut mot havet var helt topp. Stort og rymlig sovrum med 2 kingssize senger satt sammen. Stue med TV og sofa, skrivbord. Stor bad med jacuzzi og dusj og separat WC. Rengjøringen var veldig bra. men så kommer det negative. Kjedlig mat på første lunsjen gjorde at vi bare spiste frokost her. Litt sure kelnere. Men i marina området ca 500 meter bort var det mangeine og ulike restaurtanter i alle prisklasser. Motivasjons kurs for de ansatte. Kanskje ansette flere eller få dem å jobbe mer. En enkla sak: hotellet hadde en fin bar nede vid havet med fantastis utsikt. Den stenger kl 17.00. Da skulle den åpnet med 2 timer happy hour i solnedgangen med cool musik.
- Av 5 restauranter var kun en åpen. Dette burde det vært informert om påhjemmesiden.- Bør ikke koste penger for å benytte fasilitene I SPA- området som innendørs basseng. Dette medførte at vi heller ikke gadd å bruke penger på behandlingene. - Siden det ikke var strand ved hotellet burde det vært lov til å bruke ball og leke ved/i bassenget og hoope/stupe. - Bestilte standard rom og fikk tildelt et mot bakgård. Måtte betale 10 euro ekstra pr natt for å få rom mot fremsiden selv om hotellet var så og si tomt. - Siden hotellet ligger så avsiden til og det ikke var off. Kommunikasjon I nærheten burde hotellet hatt shuttle-busser til byene. - Burde vært tydeligere beskrevet at hotellet ikke hadde bademuligheter I sjøen.
The excellent beachfront location, the very nice room. Outstanding value for money. We could find free parking space on the street while arriving during siesta time. It was a 10 min drive to the airport, very covenient. The coffee served with the breakfast was of terrible quality.
Great location, comfortable rooms. It's worth to pay additional money for sea view. Wi-Fi connection was availible only in a small area near the room door, but we didn't find it a serious enough problem to ask the hotel staff to do something with it.
The location is great overloking Playa Reducto, The rooms are of good size and well appointed nice bathroom and powerful shower The hotel is ideal if you do not want to be staying in a "full on " tourist area a chance to practice some spanish and the locals cater for spanish locals so the food is more interesting and yet local buses nearby means you are never very far away from anythingThe staff were excellent and very friendly apart from one female receptionist we had cold water for 4 days of our stay which somewhat marred our stay and they refused to give any discount from the bill as a "gesture" so you would need to check they have sorted their problems!!
The comfort and quietness, the staff at reception were very helpful. the breakfast scenario needs to address the hot water for tea etc. Using jugs to bring water is a little outdated.
Close to the airport (10 mins by taxi). Beach (outside hotel), shops resaurants within easy walking distance. Good breakfast, nice room and well appointed. No hot water one morning due to fault in the hot water system, therefore cold shower - probably good for me, but not by choice!
The Diamar is a good quality budget hotel on the Arecife promenade. The buffet breakfast was good with plenty of choice. Our room had a lovely view overlooking the sea.
Everything - location, near centre, sea view, cafes, restaurants. Very clean and staff very helpful. Hotel looked new. Wi Fi internet access only worked outside room. I could not get signal in room with door shut!
Good clean rooms with sea view. Near centre and bust stop only about 5 mins walk. Frequent bus service to Puerto del Carmen. none
Clean, new, comfortable rooms. Central location and very nice (sea)view. Staff was very friendly and really very helpful.
everything was excellent except the breakfast The jam was not nice and there was no marmalade. The bread was very stale and the fruit was not fresh.
Beautiful and calm beach is just in front of this hotel!! Staff were kind and capable to help our day-trip. Breakfast was good. Nice room. Also there is a swiming pool and a gym room. From here, you can go north or south of Lanzarote. We recommend this hotel. We should have stayed a little bit longer...
Restaurant and piano bar were not open, a disappointment. Bar also was closed when we returned at 11.00pm - rather early!!
Fantastic buffet breakfast, very clean, CNN chanel, the hotel is basically touching the beach! rooms have balconies with a table and chairs. Besides Arrecife, where the hotel is, has a great bus communication with other towns on the island. Taxi from the airport costs apprx. 10 euros. We will definitely recomend this hotel to all our friends! no free internet
The very friendly staff are a credit to the Lancelot Hotel. Nothing to complain about
The staff was very friendly and the breakfast buffé was excellent. The airconditioning did not work well, it made a lot of noice but did not cool the room.
Lovely position easy to walk everywhere, good views over beach, very good breakfast and helpful staff. Avery pleasant place to stay. Shame there was no fridge in the room
Not very much except the low cost. The staff were not helpful, the breakfast was scheduled to be open until 10, but was closed before and any guests remaining were made to feel uncomfortable... very poor customer service.
Balcony with sea view and easy access to lovely clean uncrowded beach, Short walk from town centre and from bus station. Guests mainly Spanish as was food at dinner. Breakfast was the usual international buffet. nothing
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
We enjoyed the peace, quiet and excellent facilities and service.
Una terraza magnifica. Muy agradable en su conjunto. La playa al lado del hotel es una maravilla.
The pool area was absolutely amazing. We loved it! They should increase the are for parking, it was always full;-(
Good location and generally pleasant ambience. Food was good Hotel was built in the 1970s and has a very dated feel. In our view to justify its 5 star rating it urgently needs modernisation. In particular the room fixtures and fittings were not of 5 star quality. In view of this in our opinion it was significantly overpriced.
The hotel has a real nice pool area and what pleased us most of all was the restaurant. The food is just great and the choice is unlimited, both breakfast and dinner.
One of the most relaxing holdays ever - may be too quiet for some but suited us just fine and can't wait to go back. Great food - the buffet meals with choice of fish, meat and pasta prepared to order is fabulous. Though listed 5 star don't expect an Hyatt or Meridian. Some of the entertainment in the evening could have been more professional however didn't spoil things for us.
Very good breakfast. Nice location with seaview. We order room for 2 persons, but everything was for one.
Rolig, barnevennlig, handicapvennlig hotell.Flott bassengområde; ikke langt til stranden. Hotellet var ekstremt rent og personale hygglige og hjelpsomme.
Beliggenhet var perfekt. Personalet (stort sett alle) var utrolig hyggelige.,
Jeg har jobbet i service bransjen i 15 år. Fikk anbefalt dette hotellet da RIU hotellet som vi egentlig ville ha ikke hadde rom for to barn på rommet. Noen av de som reiste hadde barn. Fikk anbefalt Sol Lanzarote for det skulle være så barnevennlig. Jeg kommer ikke til å anbefale hotellet til noen. Insjekksrutiner må forbedres, kvalitet på mat/drikke på all inclusive var under en hver kritikk, dårlig at en ikke får vannflasker før kl 10.30 om dagen. Veldig dårlig underholdning på barneshowet om kvelden, den en dagen ble barn brukt for å selge hotellets produkter. Kritikkverdig! Hotellet skiftet ikke ødelagt safe på 1 uke selv om vi gav beskjed flere ganger.
Maten var veldig god, vi hadde all inclusive. Anbefales! Store hotellromrom, som ble vasket hver dag. Nydelig havutsikt. kanskje litt varmere vann i bassenget
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
everything was perfect,food pool staff,location
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
siwmming pool food
The entertainment was a bit poor but the kids liked it
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
Nothing Poor quality room with no access to wifi. Old bathroom facilities and stinky towels. Personel don't speak English. No parking lot.
T he staff were very friendly and helpful the lift was scary, the room was very basic the tv didnt work
For only 30 euros it was good value, not the smartist of rooms, plenty of hot water for the shower but the shower head would not stay on the wall. For what we needed, did us well
The staff are extremely friendly and helpful. It is very clean everywhere. The pool and grounds are beautiful. Very close to all amenities. The kitchen is pokey, the hot plates were terrible. Not enough power outlets and some didn't work. Tv is all in German. Most of the lamps had burnt out bulbs. The hot water pressure in shower is awful and doesn't last very long.
Greie rom, kjempefin utsikt fra balkong. Fantastisk fin beliggenhet, palmer, sjø, sol, egen strand. Samtidig sentralt.
God mat og bra utvalg i buffene, hyggelig personale. Pluss for internettaccsess i lobby. Gjerne internetttilgang på rommene, gjerne litt freshere farger (var litt gammeldagse farger og interiør). Savnet kjøleskap på rommet.
Perfekt beliggenhet i Puerto del Carmen Både til strand og midt i byen. Hotellet ligger midt mellom gamlebyen og den nye "stripa". Likevel utrolig stille og rolig. Med terrassedøren åpen er det bare bølgene som slår mot stranden som dysser deg i søvn. Såvidt jeg kunne se vendte alle rom mot bassenget og stranden. Frokosten var meget bra! Internett var kun tilgjengelig i respesjonen/restauranten. Det er dårlig på 4 stjerners hotell i 2010. Det var ikke aircondition på rommet. Det kan nok være et problem når det er varmere enn det var da jeg var gjest i første uken i mars.
Cleanliness of complex and rooms, quiet resort and good helpful staff. Food was a little 'cold' at times, and choice was somewhat limited.
Disappointed at having to hire a kettle from reception as none in the apartment also hair dryer was hard to manage also very poor selection of beers in the bar.
Very Friendly staff, great rates, fantastic facilities too
Good hotel for this price, good location, good breakfast and dinner for one week. Good hotel for the holiday. One thing is mystic for me in a lot of the hotels-apartments. Why remote control of the TV set is stored in reception??
Convenient to beach,nice pool area. No kettle or toaster, had to return to reception to rent remote control for air conditioning, should have been told this on checking in.
It is a very nice appartment complex and with a fantastic warmed swimming pool. The food was very good as well. One of the servants in the dining room was not always that friendly
great location helpful staff very clean and spacious great big pools would definatly return
A quality hotel offering excellent value for money. Food quality and presentation was very good.
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.