The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
Close to the beach The dinner. The meal in the buffet was really very low quality.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
the meals service from the workers in the reception and the restaurant
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
The facilities, the quality of the Hotel, the shows
- Av 5 restauranter var kun en åpen. Dette burde det vært informert om påhjemmesiden.- Bør ikke koste penger for å benytte fasilitene I SPA- området som innendørs basseng. Dette medførte at vi heller ikke gadd å bruke penger på behandlingene. - Siden det ikke var strand ved hotellet burde det vært lov til å bruke ball og leke ved/i bassenget og hoope/stupe. - Bestilte standard rom og fikk tildelt et mot bakgård. Måtte betale 10 euro ekstra pr natt for å få rom mot fremsiden selv om hotellet var så og si tomt. - Siden hotellet ligger så avsiden til og det ikke var off. Kommunikasjon I nærheten burde hotellet hatt shuttle-busser til byene. - Burde vært tydeligere beskrevet at hotellet ikke hadde bademuligheter I sjøen.
Hotellet er relativt nytt og kanskje det beste på hele Lanzarote, men for å ha 5 stjerne må man ha personal. Her har finanskrisen antakligen gjort at man vært tvunget til å skjære ned. Ingen møter deg når du kommer til den tomme men storslagne entreen. Inchecking gikk siden greit. Suitene ved den nederste poolen ut mot havet var helt topp. Stort og rymlig sovrum med 2 kingssize senger satt sammen. Stue med TV og sofa, skrivbord. Stor bad med jacuzzi og dusj og separat WC. Rengjøringen var veldig bra. men så kommer det negative. Kjedlig mat på første lunsjen gjorde at vi bare spiste frokost her. Litt sure kelnere. Men i marina området ca 500 meter bort var det mangeine og ulike restaurtanter i alle prisklasser. Motivasjons kurs for de ansatte. Kanskje ansette flere eller få dem å jobbe mer. En enkla sak: hotellet hadde en fin bar nede vid havet med fantastis utsikt. Den stenger kl 17.00. Da skulle den åpnet med 2 timer happy hour i solnedgangen med cool musik.
Good location. Good staff. No gift shop.
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
nice seaview room
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
We enjoyed the peace, quiet and excellent facilities and service.
The very friendly staff are a credit to the Lancelot Hotel. Nothing to complain about
Balcony with sea view and easy access to lovely clean uncrowded beach, Short walk from town centre and from bus station. Guests mainly Spanish as was food at dinner. Breakfast was the usual international buffet. nothing
Not very much except the low cost. The staff were not helpful, the breakfast was scheduled to be open until 10, but was closed before and any guests remaining were made to feel uncomfortable... very poor customer service.
everything was excellent except the breakfast The jam was not nice and there was no marmalade. The bread was very stale and the fruit was not fresh.
Fantastic buffet breakfast, very clean, CNN chanel, the hotel is basically touching the beach! rooms have balconies with a table and chairs. Besides Arrecife, where the hotel is, has a great bus communication with other towns on the island. Taxi from the airport costs apprx. 10 euros. We will definitely recomend this hotel to all our friends! no free internet
Beautiful and calm beach is just in front of this hotel!! Staff were kind and capable to help our day-trip. Breakfast was good. Nice room. Also there is a swiming pool and a gym room. From here, you can go north or south of Lanzarote. We recommend this hotel. We should have stayed a little bit longer...
Lovely position easy to walk everywhere, good views over beach, very good breakfast and helpful staff. Avery pleasant place to stay. Shame there was no fridge in the room
Restaurant and piano bar were not open, a disappointment. Bar also was closed when we returned at 11.00pm - rather early!!
The staff was very friendly and the breakfast buffé was excellent. The airconditioning did not work well, it made a lot of noice but did not cool the room.
The Diamar is a good quality budget hotel on the Arecife promenade. The buffet breakfast was good with plenty of choice. Our room had a lovely view overlooking the sea.
Good clean rooms with sea view. Near centre and bust stop only about 5 mins walk. Frequent bus service to Puerto del Carmen. none
Great location, comfortable rooms. It's worth to pay additional money for sea view. Wi-Fi connection was availible only in a small area near the room door, but we didn't find it a serious enough problem to ask the hotel staff to do something with it.
Close to the airport (10 mins by taxi). Beach (outside hotel), shops resaurants within easy walking distance. Good breakfast, nice room and well appointed. No hot water one morning due to fault in the hot water system, therefore cold shower - probably good for me, but not by choice!
Clean, new, comfortable rooms. Central location and very nice (sea)view. Staff was very friendly and really very helpful.
Everything - location, near centre, sea view, cafes, restaurants. Very clean and staff very helpful. Hotel looked new. Wi Fi internet access only worked outside room. I could not get signal in room with door shut!
The location is great overloking Playa Reducto, The rooms are of good size and well appointed nice bathroom and powerful shower The hotel is ideal if you do not want to be staying in a "full on " tourist area a chance to practice some spanish and the locals cater for spanish locals so the food is more interesting and yet local buses nearby means you are never very far away from anythingThe staff were excellent and very friendly apart from one female receptionist we had cold water for 4 days of our stay which somewhat marred our stay and they refused to give any discount from the bill as a "gesture" so you would need to check they have sorted their problems!!
The excellent beachfront location, the very nice room. Outstanding value for money. We could find free parking space on the street while arriving during siesta time. It was a 10 min drive to the airport, very covenient. The coffee served with the breakfast was of terrible quality.
The comfort and quietness, the staff at reception were very helpful. the breakfast scenario needs to address the hot water for tea etc. Using jugs to bring water is a little outdated.
The staff are extremely friendly and helpful. It is very clean everywhere. The pool and grounds are beautiful. Very close to all amenities. The kitchen is pokey, the hot plates were terrible. Not enough power outlets and some didn't work. Tv is all in German. Most of the lamps had burnt out bulbs. The hot water pressure in shower is awful and doesn't last very long.
For only 30 euros it was good value, not the smartist of rooms, plenty of hot water for the shower but the shower head would not stay on the wall. For what we needed, did us well
T he staff were very friendly and helpful the lift was scary, the room was very basic the tv didnt work
Nothing Poor quality room with no access to wifi. Old bathroom facilities and stinky towels. Personel don't speak English. No parking lot.
Maten var veldig god, vi hadde all inclusive. Anbefales! Store hotellromrom, som ble vasket hver dag. Nydelig havutsikt. kanskje litt varmere vann i bassenget
Jeg har jobbet i service bransjen i 15 år. Fikk anbefalt dette hotellet da RIU hotellet som vi egentlig ville ha ikke hadde rom for to barn på rommet. Noen av de som reiste hadde barn. Fikk anbefalt Sol Lanzarote for det skulle være så barnevennlig. Jeg kommer ikke til å anbefale hotellet til noen. Insjekksrutiner må forbedres, kvalitet på mat/drikke på all inclusive var under en hver kritikk, dårlig at en ikke får vannflasker før kl 10.30 om dagen. Veldig dårlig underholdning på barneshowet om kvelden, den en dagen ble barn brukt for å selge hotellets produkter. Kritikkverdig! Hotellet skiftet ikke ødelagt safe på 1 uke selv om vi gav beskjed flere ganger.
Beliggenhet var perfekt. Personalet (stort sett alle) var utrolig hyggelige.,
Rolig, barnevennlig, handicapvennlig hotell.Flott bassengområde; ikke langt til stranden. Hotellet var ekstremt rent og personale hygglige og hjelpsomme.
Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...
nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.
Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
A quality hotel offering excellent value for money. Food quality and presentation was very good.
One of the most relaxing holdays ever - may be too quiet for some but suited us just fine and can't wait to go back. Great food - the buffet meals with choice of fish, meat and pasta prepared to order is fabulous. Though listed 5 star don't expect an Hyatt or Meridian. Some of the entertainment in the evening could have been more professional however didn't spoil things for us.
The pool area was absolutely amazing. We loved it! They should increase the are for parking, it was always full;-(
Good location and generally pleasant ambience. Food was good Hotel was built in the 1970s and has a very dated feel. In our view to justify its 5 star rating it urgently needs modernisation. In particular the room fixtures and fittings were not of 5 star quality. In view of this in our opinion it was significantly overpriced.
Very good breakfast. Nice location with seaview. We order room for 2 persons, but everything was for one.
Una terraza magnifica. Muy agradable en su conjunto. La playa al lado del hotel es una maravilla.
The hotel has a real nice pool area and what pleased us most of all was the restaurant. The food is just great and the choice is unlimited, both breakfast and dinner.
cleanliness of apartments and pool area.friendliness of the staff. resteraunt prices.bar not open after 8 pm.
excellent value for money, small complex, comfortable apts.
Central location and very nice staff
The value for money that it offers.
The hotel is excellent with a very comfortable room, plenty of space around the pool with a multitude of sun loungers. A choice of 2 pools for approx 60 appartments with a kids section in one. Of course the main selling point to me was air conditioning which works fantasically well.
the location was excellent and staff were very welcoming no
Very clean, staff excellent, great location just 15 mins. walk to the beach The bar was closed around 9.00pm which we really liked.The security was very good.We would stay there again.( highly recommended) Some people putting towels on the sun beds at night before going to bed which make it difficult to get a sun bed in the morning at the pool side.
It was so relaxing and the complex so safe No
Nice medium sized aparthotel, very clean and well furnished.It is very centrally located in the new town (near centrum).Pool and pool surrounding area was well maintained. Stayed in Nov and Montana has 2 pools (one is advertised as heated) but found both pools quite cold. Dont say heated pool if it aint heated!!Bar and restaurant very quiet in evenings but as the main strip area so close most people prefer to go out.(not a fault of the premises)
Hotel apartment was basic but clean & tidy with cleaning & towel changes 3 times in the week stay. Hotel staff were friendly & helpful both in reception & the cleaning staff. The pool areas were well looked after with ample sun beds etc. The hotel was very quiet & during our stay the bar facilities appeared to be rarely used for either food or drinks. Whilst all major tv programmes (football, X Factor etc) could be watched in the bar the channels available in the room were very poor. Hotel is a short walk from many bars & restaurants with a supermarket almost next door. Beds are extremely hard. The pools are quite deep. Although entertainment & a cinema screen is advertised outside there was no evidence of it during our stay. We ate out each evening as the bar was deserted each evening & on occasions had closed by 9pm. Only breakfast menus were displayed. Happy hour, specials board or other promotions may encourage more people to use these facilities & generate more business & create a friendlier environment.
all, the service, the room, and the price/quantily
We found the hotel very relaxing and the courtesy bus was a great plus, also the evening show was very good could start a little earlier
pools very nice and spa excellent clean throughout wide range of food good entertainmentvery friendly staff only item i could fault was the location of the hotel however taxis ordered throughout the stay and arrived within approx 10 minsof the phone call
General ambience of the hotel, staff, comfort, safety, food, pool etc. My third time holidaying here and hopefully it won't be my last. Delph needs to be replaced. Pool surfacing needs repair. Sunbeds need to be refreshed. Decor in rooms a little tired. More english television channels needed. Drift towards 'package holidays' as opposed to random bookings. Nothing major, I will be back.
We had a double bed 4ft 6" and very uncomfortable, did not sleep well one night. Pillows horrible and lumpy. Noisy with other guests dragging god knows what around above us early morning and late at night.Won't go back.
clean comfortable room bar staff, evening meal
This is the second time I've stayed at the hotel. It is ideal for my needs as a short stay hotel when I visit Costa Teguise on business. It is clean, comfortable and friendly. For my purposes WiFi in the rooms would be good. It is available in the reception and bar areas.
Staff friendlyness and rapid attention to items requiring repair also the excellent food and its many varieties Has got to be a little down market from our previous stays, presumably due to overheads.
This hotel is a wonderful place to relax and meditate. I especially loved the plants and the waterfall. The hotel reception staff are not as friendly as the other staff.
the food was excellent.services and staff very good.spa excellent.surroundings lovely.plenty to do withinn hotel a little removed from beach and town but taxis and bus were excellent
The hotel was excellent value for money, plenty of facilities and the food was excellent. The staff were friendly but not enough of them on front desk.
Childrens activity, evening program, breakfast, great garden and pools, friendly people rooms were little a pit "tired" . dinner could be richer of fresh salads, there was much same every evening.
N/A location, configuration, poor access to floors, (stairs + one single small lift by block), room cleanliness (sheets not changed during our three days stay, room floor not properly cleaned)....
Excellent food and swimming pool facilities (5 swimming pools!!! - all clean and very comfortable) Minor thing: old-fashioned curtain in the bathroom could be replaced with the glass wall.
Value for money. Reception staff very good and efficient with checking in and out Room not clean and needing an urgent refurb. Not 4 star. Restaurant staff terrible - overworked and rude. Wet table cloth on table. After phoning reception at 14.00 that TV was not working, and subsequently fixed, a member of staff knocked on my door at 22.30 to look at it.
all was very good and staff very helpful
We enjoyed our stay. We had a comfortable room in a quiet location. The food was very good. The pool area we used was lovely and secluded although a main pool complex was available but too crowded with children and drinking/eating/activities. If you were not all inclusive the bar prices were rather expensive for all items. Purchasing lunch and s nacks was also costly and not easily available as the assumption is that you would be all-inclusive.
good room good service of bus to beach sorry no good system of smell of cooking everything was o.k. but the restaurant situated not nice food excellent
Staff were very helpful and the food was great.
The location was excellent, from the ease of check in to time of departure we were looked after very well No complaints.
good pool, good location, near shops and sea, easy to catch the bus bathroom facilities and lack of a proper kettle and cooking utensils
i liked it as it was near the beach and clean. could have no smoking in the bar did not like this as i am a none smoker
Friendly staff, clean rooms close to beach and shops. Great kids entertainment.
animation guy and a little bit animation girl reception staff
Large spacious apartments,very pleasant and helpfull staff...have stayed in Costa Mar several times and it is very close to the beach....would recommend it as a lovely place to stay. The only thing lacking in these apartments is air condition......hired an air cooler but it was not very effective
Good value for money, polite/helpful staff, clean, spaious rooms nothing to mention
Apartments are quite spacious with a terrace and I also had a roof terrace which was good for any part of the day. I was across from Reception so was able to get good Wi-fi connection for my netbook.
Comfortable apartments, kitchen equipped, large terrace.
quiet, intimate place, nice staff located on the outskirts of the resort, but thanks to that the surroundings were not noisy
we just stay 1 night. the apt was nice and clean. very good value .
staff are gentle not clean and animal in the bedroom!!!
friendly people ,nice and quiet,not far from the beach and shops ,We found it to be a very relaxing holiday and plan to return again in the new year Nothing really.
It was quiet. Pools were nice. cold drizzly showers, small TV, bad food at bar