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The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
Great staff! Very eager to help. Great location to Disneyland. Very expensive food. Not suited for families because of the high cost of food. Nice pool. Clean lobby, pool area and dinning areas. Cost $41 to park your car in self parking! This for 1 day & a half of parking! Absurd! $17 for a hamburger that wasn't all that great! All the food was way over priced. Got a New York steak that was soo charred on the outside and way over priced...$55 with NO side dishes, no salad. Rooms smelled terrible! We changed rooms 3 times. The 3 rd room was better, but not by much. Their $150 delux room is a very small box of a room. Very cramped! No bathroom fans either. So when you take a shower, the bathroom fills with moisture to the pint that it's dripping off the walls! And then the moisture fills the main room when you open the bathroom door. No wonder the rooms smell badly!
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
Wonderful staff, nice room, beautiful pool, and gorgeous lobby and grounds. Starbucks should be open later and the pool hours should be extended.
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
Location was spot on for Disneyland. I like it even better than the hotels on Harbor for this. Staff was friendly and room and facility were clean. They had a party in the restaurant but we were really pleased it wrapped up before 10 Room was really stale smelling and everything we have smells like that. Bed was really saggy and uncomfortable. broken stuff in the bathroom, Generally needs an update. We were also looking forward to a jacuzzi soak after our run but there wasn't one.
Our spacious room and hardwood floors. Limited amenities. The parking fees and taxes. 27.00 total with ridiculous fees!
Can't beat the location, an easy walk to Downtown Disney/Grand California. Well appointed, comfortable rooms. Nice staff and facilities.
The room was not clean. With hairs in the shower of previous guests and I found a cockroach inside the room
Friendly staff, walking distance to Disneyland Room quality and cleanliness subpar, basic amenities (rollaway bed, pack and play, wifi beyond limited speed on one day) all required an additional charge. The appeal of the price, location, and attractive online photos quickly dissipated once arriving to our actual room. Better off paying a little more for a premium hotel in the area which ends up being around the same, since they won't nickel and dime you the entire stay.
Location was good. It was very close to the Disneyland shuttle. The restaurant was good, and the restaurant staff was friendly and helpful. I dropped money, I.d., and credit cards, and Jeffery found it for me. Thanks Jeffery!! The walls and ceiling were thin, and we got very little sleep. The staff was hit or miss with helpfulness and friendliness. It didn't strike me as that clean. I wouldn't stay there again.
Courteous, professional, friendly staff. Quiet rooms. Weak wi-fi in the back rooms (10208) section.
Room was cute, spacious, grounds are beautiful and location is prime. Shower pressure and temperature were fantastic. Room needs updating. While cute, every panel of the wallpaper is peeling off the walls. There was a makeshift cover for the fuse box that was falling off the walls with exposed screws. Windows opened to exterior building walls. There was only 1 nightstand by the bed, no conditioner, shower cap, or tea by the coffee pot. General condition of the furnishings were old and need to be replaced. They overcharged me for parking, normally $20/car/night, and couldn't figure out what the problem was after they had already charged my card on file. Parking is a nightmare and is small and cramped.
Proximity to work location Filthy room, mold, mildew and rot on most wood in room. Window facing major road in shower, thin walls, broken remote, old loud air conditioner, small black bugs under plastic cover on bed, overall unsanitary conditions and loud neighbors.
Everything was great Clean rooms, great staff, price was just right, even the food was good ........ unfortunately there was a couple smoking pot at the stairs and the smell went inside our room I don't care if they smoke but I think they shouldn't done were there's young children around....
My kids of course loved the pool It did say it was across the street from Disneyland but it was behind the park and was way to far of a walk for my grandfather just to get to entrance.
The online company I used for the reservation didn't get it to the hotel in a timely maner, and therefore check-in was delayed
Close to Disneyland The in house restaurant has aweful service. I went when there were less than 10 customers and never had water or even saw our waiter. Other tables were requesting their waiter. Not a good experience. I wont stay here again.
Very convenient to Disneyland. Clean, comfortable hotel, felt safe there. The cooling/heating system can only do either air conditioning or heating. I was cold and had to get a space heater to heat the room.
Pool Bed was uncomfortable. The hook behind the door was broken, the water sprinkler in the room look broken. Very basic hotel. WiFi didn't work. Then I was almost charged for it after I had been talking to staff about not being able to get it to work. Cable wasn't great. There is a store that sells food. We ordered a bagel and it was hard.
Great hotel, cleanliness was great, staff were extra nice, for a big hotel close to Disneyland it was not overly crowded Hotel has no shuttle to Disneyland, this is probably the only one downside
Location. Quality not inpar with other Sheraton hotels
We had a great stay! We had the same maid each morning that greated us in the hallways. Construction was going on next door but never heard anything because it was on the side with a view and that was the opposite side than us. Starbucks in the lobby! The only bad thing was the outlets in the room were spotty. You had to wiggle it just right to get to work and one morning I woke and my phone was dead, so missed an hour at the park because of it. We also had a ding in my new car's fender the first night there, inconsiderate driver. Might be worth valet parking. But not hotels fault. Just wish I knew who did it. Other than that everything was very nice!
Location to Disneyland. The A/C did not work in the room, as soon as we walked in the hotel room there was a strong weird smell. We had to leave the sliding door open to vent out the smell. Not to mention the ants roaming freely in the room. I also noticed a flaw in security, as in I cannot recall seeing any on the premises. One is able to walk through the hotel like nothing, I did not feel safe at this hotel.
Thin exterior walls. Could hear all the service vehicles making deliveries and pick ups early in the morning.
We liked everything from parking, check in, room and the distance from Disneyland. A/C didnt work and mini fridge didnt work. My sushi was ruined and my bottled water was hot. The room was hot but we were so exhausted from 12 hrs of walking that we slept. A bit disappointed for almost $400 for 2 nights.
Location was great. The shower could use some updates.
Didn't like that we have to pay $10 a night for parking and the noise level was terrible
Walking distance to enter the park via the Grand Californian Hotel and Downtown Disney. Good, basic hotel room to stay in close to the parks. Checked in at 11pm, walked all the way to the room with a tired wife and tired 4 year old. Room key did not work. Walked all the way back and the staff did not apologize at all. Just made a new key and said "you should be good." Small but infuriating detail. Breakfast time is a zoo.
Bed was comfortable Had to pay $10 a day to park and they didn'thave enough parking spots. The ACTUAL didn't cool the room. The complimentary breakfast was crowded ,place was dirty and the food was awful. Asking help with direction was pitiful
The hotel is super close to Disneyland without ridiculous prices. Also, it has the convenience of a motel but the luxury of a hotel and is really clean with a nice breakfast each morning. There is rarely parking available on busy days and therefore I was told by staff to park in handicaps, red fire zones, and other places where I didn't feel was safe to park my car
Crazy close to Disneyland, the staff was really nice and breakfast was fantastic. Had to pay 10$ a night for parking extra which was a surprise.
The location was fantastic as it's across the street to Disneyland California Adventure. The rooms have been maintained well or have been remodeled recently and include a decent sized mini-fridge. Free continental breakfast was nice to have. Parking was easy. Hot tea b and pool were nice and had a great view of nightly Disney fireworks. Overall it was a good value. The beds were substandard. They were like sleeping on a trampoline. The pillows were so thick and dense they were uncomfortable. But the comforters were thin, not much thicker than sheets. The hotel was very busy, and so the breakfast was a disaster to access and they were out of half of the items early. The elevator was out of order so I had to carry my heavy bags to the third floor. You can hear people walk past your room or talking outside the room.
I liked the continental breakfast. It had a wide variety but they were constantly running out of things so go before 8. The parking was a nightmare.we ended up parking at a nearby hotel one of the nights.
Breakfast Price Location
Room was clean Separate shower and sink area a plus Included breakfast was awesome.
I really enjoyed my stay at this hotel, check in and out was super easy. Stuff was super friendly. Love the free breakfast, it really helps you save money if you have a full breakfast you can last until a early dinner. Only a few min walk to park... Carpet was a little outdated.
We arrived EARLY and they accommodated our early check in thanks to an empty room. The room itself was clean me organized. The sheets were fresh, the mattresses soft and supportive, but the bathroom was tiny and the rugs a little worn. We enjoyed the free breakfast, though the selection is rather limited. The staff was friendly and attentive, had answers for all my questions. Even the people staying alongside us were pleasant and non-disruptive. Having stayed in the other best western's around, this by far was the best experience. I honestly have no negative reviews.
We stayed at this hotel while in town for Disneyland's Half Marathon Weekend. Overall, great value for the money, clean, and proximity to Disney Parks was especially convenient. The A/C unit is a bit loud, which makes it hard to sleep or hear your tv.
Price Front desk interaction was very uncomfortable
Location is awesome Moved to 3 rooms. All AC vents had mold
Disgusting dirty carpets, dirty sink, very uncomfortable bed, shower head not working. Very unfriendly staff. I travel for business every week sometimes to 2 different locations in one week. This by far was the dirtiest hotel with the most uncomfortable bed and the most disgusting bathroom and dirtiest carpet I have ever stayed in. Do not stay here Everything
I liked that it was clean and the room was pretty nice. It was everything I was hoping for. I had never heard of the this hotel before but it was within walking distance to the Anaheim Convention center and alot cheaper than the Hilton. I was worried as to how it would look, or if it would be clean enough, or worth the money I was paying. But all my fears were put to rest and I enjoyed my stay. I didn't like having to pay for parking at a Hotel I was already paying for but it was par for the course, with all hotels in the area charging similar fees. So no biggie I guess.
Good price for location and proximity to park. Super hot in the hallways.... Room AC worked fine but the hallways need AC.
Restaurant Quietness Proximity to the park No free breakfast 14 dollar per day parking charge
very convenient location to convention center room décor is dated, pillows were lumpy/old, breakfast buffet was not good. price for value was high for expensive tradeshow hotel rate
Spacious and friendly
Nicely updated. Having a k-cup coffee maker was nice Front desk was friendly and quick Would have been better if the room had a mini fridge. Maids started vaccumming the hallways at 730-800 every morning not a nice way to wake up. No free breakfast.
The hotel was very close to Disneyland Resort and I was able to walk right over to the park, so that was extremely convenient. The price was comparable with other hotels in the area. Staff was very friendly at check in. Parking was not included in the cost of the stay, which at a comparable hotel in the area, it is complimentary. They also charge for their shuttle to the park, where it is complimentary for some nearby hotels. Also, no included breakfast.
The location is great. Disneyland, several restaurants and a CVS are all within easy walking distance. The booking website listed "free continental breakfast" as an amenity. It is not free. The hotel charges for breakfast and daily parking. The "free" WiFi was terrible. The room also could have been cleaner; there was still a sock on the floor from a previous occupant.
Location is excellent Wi if on worked for few hours out of my 3 day stay. It was reported on several occasions to no avail.
Walking distance to Disneyland unless you have small children. Hotel and breakfast were great. Upon check in, only one person at desk and not a big variety of TV stations available, Otherwise it was fine.
Everything was perfect. I'm a person that has a complaint for everything They didn't have a shuttle to Disneyland
Our whole family agreed that the breakfast was the best we have had away from home .... I personally liked the little store in the hotel and the room set up Parking!!!!!!!! And the fact that we had to take two different elevators to get to different parts of the hotel
The location was perfect--around the corner from Disneyland. The room was upgraded to a suite, which gave our family of 4 (2 older adults, 1 young adult and 1 teenager) more room to move around in, during the very little time we spent in the room. Microwave, coffee maker, and refrigerator were a plus. Accommodations were basic, breakfast was free but not tasty, and we didn't like the pitch for attending a time share talk.
I spended 5 days and I had a great time. Good breakfast, nice lobby, good size rooms, good for family of 6, two queens and a sofabed. I would come back. During my stay they were fixing some of the halls walls and it looked like a mess but I understand that when they finish It's going to be nice and clean.
Bed didn't have a comforter,also it was very hard.
Washing machines in 3rd and 4th floors Location is not to far to drive and not to close to walk to and from Disneyland ,shuttle is expensive 3$ per person per trip
I liked that it was close enough to walk to the parks. The staff was very friendly. Hotel was clean The bed was hard very hard! Hard to sleep on . I could hear kids all night running above my room, very loud, the old time air conditioner on the floor was so loud when it came on It would wake us all up! Only one area to get ready in the morning which is in the bathroom , daunting with girls. When we first arrived there were picketers out front, and were there every morning. I asked hotel staff about it and they seemed ok with it. if these things were updated the hotel would be great!
It is a very clean and friendly hotel. I would stay again I didn't like that I couldn't watch the angels game. They only have a few channels you can watch from. They need more options to choose from.
We really enjoyed the kitchen. With a family of 7 and vacationing for 7 days, it helped in our overall costs. It would be nice to have a DVD player hooked up to at least one of the tvs.
I loved how clean, comfortable and quiet the hotel was. It is walking distance from Disneyland. I stayed here a couple of nights with my mom and 2 yo daughter and we were very satisfied with our room.
This hotel is really close to Disneyland Resort. Easily walkable, but also right next to one of their parking lots if you want to have your car with you. Air conditioning was not working so it was really warm in our room. Slept with the balcony door open to get some circulation. worked out alright, save for the street noise. Bring earplugs.
The staff was wonderful
Proximity to Disneyland, and it's a good deal for the rate. Nothing bad to say. Pool was somewhat small, but we didn't really use it since we were at Disbeyland so much.
The lobby smelled nice. Ok beds. Easy walk to disney. Air conditioning rumbled like an old washing machine trying to escape. Unfinished hole repairs in the walls. Room had a dirty feel to it.
From checking in to checking out the staff was super nice and helpful. Thank you especially to Sandy. She had such an amazingly beautiful spirit about her.
Beds were comfortable, we both slept well A high resort fee. Listed as $10 on some paperwork, charged $15 a night at checkout. Pool area was all concrete, jammed in between 2 buildings, hardly "resort like" No free shuttle to Disneyland Not enough parking, forced to use Valet Parking
I loved the location of this hotel. It is a 10 minute walk to Disneyland. Rooms were decent sizes. We checked in late and there was no parking so we had to valet our car. The valet was rude and very short with us. I had to be the first one to say hello. He gave me a ticket and went away with my car. Was very rude. Not sure if it is through a different company but this gentleman was sour.
Short walk to Disneyland. Less than $100 per night through Kayak.com. Friendly staff. Room was clean and had a large window and balcony overlooking the parking lot. Thin walls/door & limited parking. Arrive early to self park, or use the complementary valet, then walk or take the Anaheim bus to Disneyland. Regardless, the pros outweigh the cons at Portofino.
Hotel staff was very rude, there was no place to park had to park next door for 25 a night. I would never stay at this place again
Short walk to convention center and the Hilton conference rooms. Hotel is well maintained. Parking is free, but limited spaces on site. Valet is provided free for parking your car next door at Sheraton. Small, but nice workout room. Executive king suites lack business desk to work at. Found rooms to be quite and very clean.
Our a/c didn't really work and the fridge didn't get very cold. It was just OK. Price was OK but still had to pay a $12/day resort fee I was unaware of until I arrived.
I paid when I was there I was charged and then I get home and check my account and it was charged $128 + $14 when I call and ask why I was charged $14 they say for a parking fee I wasn't ever aware of a parking fee when I checked in no one told me nothing about a parking fee
Bed was very uncomfortable and squeaky.
Rooms Paying for parking and breakfast! You basically pay for everything . The first time a hotel didn't give free parking or free breakfast
Location. There's a lounge within the bar where Antonio works. He's great. Convenient walk to some close eats. There's a game Room and exercise area for those who like that. Slow elevators. No breakfasts served. Pool is reportedly heated, but I would venture it isn't unless there's enough demand for it. Shower would fluctuate wildly in temperature and pressure.
I stayed at this hotel 3 years ago because of the location. Came back again for the same reason and I enjoyed their newly renovated hotel rooms. It was very clean and I highly recommend this place!
Room was newly renovated, clean and very spacious No breakfast offered. Looks like they have the facilities and offered it up at one point but now it is empty unused space.
Clean hotel. Walking distance to Disneyland. Would stay again. Be sure to get a second floor room, the floors are thin and you can hear everything from the room above you if you are on the first floor. It was bad enough that we switched rooms.
Kyak never sent my reservation to Eden rock. I was stuck in Anaheim on a holiday weekend and they said they couldn't find me a room. Not a fan. Still waiting for my refund.
The eden roc exceeded my expectation, I was pleasantly surprised at how nice the room was. I booked this hotel last minute and while they are still under construction, the rooms were clean and had everything I needed for a good night's sleep. Would go back again. Construction
Our room was sleek and modern, just like in the pictures. I didn't mind the construction in the lobby, or throughout both parking lots. As read on other reviews, there was no phone connected yet BUT they have now updated the TVs with more than two channels! :) I am more than statisfied with my stay, considering the awesome price and the newly renovated rooms. It is also a very close walk to Disneyland if you cut through the backside of the Grand Californian. LOCATION PERFECTION! Yes, I was skeptical about staying here after reading all the negative reviews, but Eden Roc is now going to be one of my top choices. With free parking, clean "wood" floors, and a friendly staff, every penny was completely worth it. The beds and upstairs floors were noisy (I had a ground floor room), but I was expecting it. Also, the office entrance is located in the further parking lot.
Close to Disneyland you can either take the ART or get a taxi which we did and found it was easier and cheaper. The rooms are newly remodeled, so it's very clean, the parking lot is under construction and parking is limited. The only complaint was the maid left our door open and we when returned the door was open ajar and light was on, thankfully nothing was taken but wasn't happy about that.
The price for the room and location was great, we were able to walk to disneyland. It was clean but they are in the middle of a renovation and it looked like they used bargain workers. The only things i didnt like was that due to the renovation the pool was closed and i think they should tell you this before you make a reservation in case its something your looking for during your stay. Also their cable is no good, there was only about 5 channels and the wifi doesnt work in the rooms even though it says on their website wifi in all rooms. But for the amount of time we spent in the room and for their price it was a good stay.
Very modern decor. Newly remodeled. Clean. Curtains fully block out sunlight for late sleepers. Location near Disney Resort is perfect! I would definitely stay there again but I'm guessing once the construction is finished the prices are going to skyrocket. Currently under construction which is why the rates are so cheap. No phone in room (due to construction) Pool wasn't open (due to construction)
This place was very clean and the staff was very nice.
Nice modern renovations. Big room. Microwave. Fridge. You could hear EVERYTHING above you. Not sure if it was a guest room or maids area above us where they stored things but was very hard to sleep with all the commotion. The rooms our friends slept in were oddly shaped and cramped and they could also hear a lot of noise above them. Very thin walls! Found a few hairs in the shower and on the bed when first checked in. Could be from the maids. Hopefully not from the previous people who stayed there. Not worth it, especially after the long walks home from the parks and then you cant sleep because of all the noise. No safe in room or breakfast place or sundry to buy waters.
Close to Disneyland but not walking distance. They lied or were at very minimum were less then truthful about having a pool and a free breakfast.
This hotel has many thing to like about it. The staff was very professional. The room we had, the 2 queen and kitchenette, was large and I would call a top value. The free breakfast was 5 stars. Right across the street from Disneyland. 5 star experience. I didn't particularly like the $18 a night parking fee, but all together not really something to complain about.
The decor and cleanliness, also, it was a great location No
The location is perfect and the staff is amazing. They charge for parking and the parking lot was full.
Value for money, close to Disneyland. Aircon too near the beds.
Clean rooms, friendly staff. Tight parking spaces. Good for small cars but bigger trucks/ suv's will have a really tight fit.
The bedroom the bathroom
It was a short (10-15 min) walk to the Disneyland resort, which was the main purpose of our trip. They also were beginning some kind of flooring work when we were leaving, so it seems like upgrades are on the way. The room was outdated,but definitely seemed clean, which was more important to me.
Walking distance to Disneyland is wonderful.
The staff was friendly and helpful. Great location next to Disneyland. The rooms were just OK but adequate. Cleanliness could be improved. Parking convenience is great. Shuttle service would put this hotel over the top for convenience and value. Our family would consider staying here again.