Half way thru our stay we had already decided that we wanted to come back. The grounds are beautiful and the staff are the most friendly I've ever experienced. You could easily spend a week or more there and never get off the grounds. There's plenty to do. But if you do want to venture out, there are many things to do within just minutes of the resort. The rooms were huge and we'll kept. We just loved it. The are some tiles missing in the pool and I happened to cut my foot on one. Nothing too bad but it did hinder which shoes I was able to wear. Also we had an issue with our private shuttle to the resort that we booked via the link on the resorts Web site. There was no one waiting for us when we arrived and our paper work didn't have the shuttle services name on it so we didn't know what to look for. Fortunately someone finally was able to point us to the correct shuttle stand after us trying to make our way through all the other people who approached us.
I would like to give thanks and dues to Mexican hard working people in resort who work hard to make us comfortable. Yes, I'm paying them but not everything has to be about money. Rooms are clean, services are acceptable and food is good. No opinion about alcohol since I don't care about. Resort is large and it's a good place to go for a long walk. Now about "Luxury" what makes this resort "Luxury" is proximity to the ocean and beach. There are same units in the resort but they are no different then the "Luxury" units the only difference is distance to the God made luxury ocean an beach. Would I go again? Yes, only if the smoking situation is improved. The biggest issue I have with resort is the smoking policies and lack of enforcement. There should be segregation between two groups. I'm not going to lecture here anyone about harmfulness of 2nd hand smoke. I came to enjoy fresh air and not the smell of tobacco. Another place is where smoke is an issue is transportation cars where people just sit and puff smoke in your face. In my opinion lack of rules and enforcement on smokers tells me that the only thing that resort cares is money. This is my biggest turn off with the resort and if I had to book again I would look to resorts that have enforcement non smoking rules.
front office staff is terrible. when checking in they wanted to give us a room at the nick price resort, telling us the resort has no rooms. when we insisted they " found" rooms for us. wanted to place us very far from the beach units and told us we had to pay add 79 dollars per night for the beach units even though the place was empty. we waited an hour to check in, another 30 minutes for towels and 3 bottle of water ( 3 bottles for 4 people - go figure). tried to talk to the manager on sunday - not there, monday - not available. pool is ice cold. could be a nice resort but our experience will result in never going back to the Mareazul.
Attention to detail and personalized service is what this place is all about. This comes at a price of course but I felt that the expense was worth it. Excellent beach facilities, beautiful gardens and secret hideaways. Snorkeling trip is included in price of room. Although a service charge (15%) is added to all services, in the end I felt okay about that because the service was excellent and it meant that I didn't have to worry about carrying pesos around to tip everyone who helped us (although I'm sure other guests may add gratuities on top of that). I would caution those who get an ocean view room to ask for specifics about the room location. Even tho the hotel is quiet, there are ocean view rooms that overlook the restaurant, bar and pathway to the beach and don't offer as much privacy as other rooms.
Good snorkeling right off the beach-we saw lots of fish and a spotted eagle ray! Life guards will bring you a bandaid by the pool if needed (part of the caring staff). Lots of activities, after dinner shows are thoroughly entertaining. We thought the food was great, especially Cafe del Mar's dinner. You are given a schedule of live music during dinner-we didn't notice it until the last day but still had dinner music every night-even in the buffet. Kids club staff is wonderful, and the buffet crew will let you practice your Spanish on them (como se dice waffles?). Short drive or taxi ride to Tulum ruins and Akumal beach (where the sea grass bed is located- we saw 10 turtles in an hour). Oasis has a guided boat tour to Akumal that looked nice (and avoids the beach crowd), though we ended up driving. Last note is about bottled water: you get 4 sodas and 2 bottles of water daily in the minibar, but if that doesn't seem like enough water, you can exchange your canned drinks for more water. Especially nice if you leave campus on a hot day!
Snorkeling. Staff. Activities. Restaurants. Penthouse suite! Overall, it was a good stay for the price but we probably won't return in the near future. Seaweed was definitely an issue for about 4 of our 8 days. Staff work all day to clean but it's still bad from morning to 1ish. Hotel is a little older but well maintained.
The restaurants and the pool areas No shuttle service to get to and from town and the airport
The staff was absolutely amazing. Everyone was so friendly and helpful. The rooms was very clean, comfortable and spacious. There was also ample supply of pool chairs towels and drinks. I never felt like I had to fight other guests for any of these things.
Once you got to the room it was nice and beds were comfortable. Spa and gym very good Towel cards used and so people who lost their towels would steal yours, stressful to worry about stolen towels, sprawling, long walk to beach and pool from just about every room so I wouldn't consider it beachfront, every room is a garden view room, no elevators, restaurant reservation systems hard to figure out and again stressful. They don't realize that stress free is what vacations are all about. Food very average. I would expect these problems at a 3 or 4 star hotel but they claim to be 5 out of 6
There was a lot of seaweed in the water in the area when we went, and the resort did a great job of cleaning it up. The pool and beach were great. Front desk was terrible. We waited 2 hrs at check-in to get a room with 2 beds as per our reservation. Upon leaving, our safe stopped working and it took them over an hour to send someone who did not fix it and then another hour for 2 men to show up and fix it. The water in the mini fridge tasted like tap water and gave us stomachaches. And the restaurants were all terrible.
The hotel was very cousy
We had difficulty sleeping at night due to the noise coming from a nearby nightclub. The night club blasted their music until 5am in the moring. It was horrendous. It's too bad. This hotel is ideal. Simple, clean and two blocks from the ocean, but I will never stay there again. I tried earplugs to remedy the noise,but the noise just was nonstop. To bad...The hotel has nice tile and vibrant colors. The staff was generally attentive,except for the female deskclerk who seemed uncaring and awnry. It worked for me and my travel partner,but we sought out other options for our next visit. Please, if you can do something to remedy the rude noise that late at night, let me know. Otherwise, hasta la vista! The ridiculous noise from the Gaudalahara club across the street. People need to know that they play their loud music until 5am in the morning. It was a real downer to lose sleep because of the inconsiderate establishment being selfish. If you do not sleep like a log....don't even bother staying at the Maria Bonita.
Friendly english speaking staff. Cleanliness. Good air conditioning. Pool. Close to the beach. Good value for money. Shower (hot and cold water was at times unstable).
The hotel is very nice, very colourful. The decoration is really beautiful. Staff is very nice and available. The room was cleaned everyday and it was well done. Curtains are not black-out. The air conditionner is very noisy.
Close to everything, clean rooms, honest staff
Being all inclusive and having water park for the kids and various activities for adults. With my reservation there was a confusion with total number of guests. We were total 3 rooms and on one kids were missing on the reservation on hotel's system and I had to be on the phone with my travel agent (getaroom) but I ended up paying $55 extra for my kids. I was going to loose my flight so I didn't have orher choice that paying and getting out from there. Hotel should have handled it better....
Outstanding hotel, the staff were great. Had a small trouble at check in because I booked last minute but other than that everything was excellent.
This is the 2nd time my wife and I have stayed there. Everything is always top notch, the people remember you and they go above and beyond when it comes to service. Also, it never feels crowded. We will be going back yet again
Location entertainment staff spa attentiveness value , rooms felt secure Third world country ,phone didn't work at first ,water problems during rain at room door entrance ,room safe had to be fixed ,constantly asking for every meal and service for room number , prices for water sports were not fixed but negotiable
I absolutely Looooooved this Hotel, it was the MOST beautiful Hotel i ever stayed in and the staff and food was impeccable......... Love Love Love Love Loved it... 100 stars..
Although it wasn't the fault of the resort it was disappointing that the beach was covered in seaweed they could not keep up with cleaning it and it prevented us from enjoying the beach
Is beachfront but the beach is the marina so it's stinks like sewage and the water is brown not blue and full of boats.
Yoshi the bar tender at the sports bar is an amazing bar tender. Hotel is close to everything in the area. They push too much with buying a time share "wait they don't call it time share". Just say ur not interested and they'll leave you alone.
Its on the beach, staff was extremly nice-amazing. The beds were hard as rocks. The food needed help!
We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night. La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.
The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown. Lack of entertainment. Food could use some improvement.
The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant. Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.
The white sand beach was lovely, the hotel was striking in it's design. (The Tulum coast is gorgeous). The resort had all the items a person could ask for in an all-inclusive setting. The food in the buffet restaurant was mostly well done, you could always find something good in spite of a few "misses" that could hardly be avoided in such a large scale operation. The beach side snack restaurant was an amazing buffet for those who didn't wish to get out of their bathing suits. The grounds of the hotel were beautiful and well kept. The staff were fine and tried to make your trip comfortable. It was our first time in a large all-inclusive and I didn't like the idea that there wasn't a personality to the place. It seemed rather institutional. Also the day we arrived we were told that we couldn't eat in any of the speciality restaurants for our entire stay. We had paid for at least getting into some different dining locations and we had to eat in the buffet every dinner. We did go back to the dinner scheduler to look for cancelations but to no avail. It seemed like there were many "rules" to keep the guests in line. There had been a seaweed die-off and the beach was covered undried seaweed and debris in front of the resort. You had to walk over plastic cups, plastic bags, etc to get into the ocean. Yikes.
This a great place to totally relax. One of the highlights of our stay is that we met so many great people. Everyone was very friendly and easy going. The staff is definitely a cut above. They would do anything to ensure guests' satisfaction....and always with a smile. A week is not enough!
It is a perfect place to practice nudism in a relaxed way. The staff is extraordinarily friendly, well trained; food and drinks are first class as well. We would have liked to have some more "beach area". Sand is too rough and step on too many rocks.
nice room-comfortable bed, excellent staff, good food, age group, and very close to our destinations of Akumal and Tulum better selection of alcohol, daily entertainment, hot tubs
No.. Why did they not have a reservation by you? I may have paid twice.. You and hidden beach.. 581 a night! They had no record of our reversation with you. It took them to 6pm to get a room ready.. (Getting dark outside). They call late (after we asleep) to tell us that we did not pay for the room yet. Was this your fault??
Essentially everything Small difficulties with toilet functionning room 2901
The sargaso (algae) invading the beach and the ocean, Mosquitos .
The service and smiling staff were beyond compare! Fast efficient friendly. The food was so delicious and almost too beautiful to eat. Everything was exemplary Not one thing I didn't like.
The service, food, and location were excellent. The staff were genuinely happy to be of assistance and always greeted us with a smile.
Staff very kind and courteous. Animation team is so fun. Wish it was less expensive.
Amazing...and I always choose 5 star resorts. One of the best I've ever experienced. The hotel should do a better job of explaining all there is to offer and an initial tour...it really has excellent offerings, but we had to navigate/learn a lot on our own. It would have been helpful to have more information upfront.
The only thing that was lacking in quality were the bed sheets. For a 5 star resort the sheets were old and covered with pill balls. Also I don't like the fact that people get up and "save" chairs early in the morning without even sitting there during the day. The system should be when you leave the lounge chair you take your saving towel so someone can sit there and use the chair. Most of the time there were approximately 2/3 of the chairs empty just being "saved". This is not necessarily the fault of the resort but of people just being rude.
Parts of the grounds were very stinky
Our room was gorgeous Shows were great Food was great Loved how we could walk out to 5th Avenue Most of the staff was friendly Beach was well kept Pool was freezing I felt like they were always trying to sell something to us Small pool Crowded beach Beach chairs were old- they need some serious updating!
Food, service, entertainment. Everything was perfect in my opinion. Nothing
Everything. It was amazing.
This was one of the best all inclusive properties I have been to. Room, staff, food, pools, bars and entertainment all were amazing. I loved the hydro therapy as well. Plus, as a bonus, the front door was right on 5th avenue, allowing us to shop, go to bars and grab off resort food. If you are looking for a chance to get both all inclusive and experience Playa Del Carmen, I highly recommend the Royal! The beach was horrible - rocky and full of seaweed. However, as I personally hate sand and salt water, this did not bother me in the slightest. This actually made my stay better, as we stuck to the pool, bars and 5th avenue.
The staff were incredible.. Beautiful resort, good good options Horrible Horrible Smell from ocean like sewage. It was extremely hard to enjoy the beach. No eating at the pools