Akumal Hoteller

We met Jose at the Iguana bar. He manages his bar amazingly. He made certain that everyone enjoyed their visit. A professional bartender that excels at what he does. We hope to find Jose again during our next visit.

I would like to give thanks and dues to Mexican hard working people in resort who work hard to make us comfortable. Yes, I'm paying them but not everything has to be about money. Rooms are clean, services are acceptable and food is good. No opinion about alcohol since I don't care about. Resort is large and it's a good place to go for a long walk. Now about "Luxury" what makes this resort "Luxury" is proximity to the ocean and beach. There are same units in the resort but they are no different then the "Luxury" units the only difference is distance to the God made luxury ocean an beach. Would I go again? Yes, only if the smoking situation is improved. The biggest issue I have with resort is the smoking policies and lack of enforcement. There should be segregation between two groups. I'm not going to lecture here anyone about harmfulness of 2nd hand smoke. I came to enjoy fresh air and not the smell of tobacco. Another place is where smoke is an issue is transportation cars where people just sit and puff smoke in your face. In my opinion lack of rules and enforcement on smokers tells me that the only thing that resort cares is money. This is my biggest turn off with the resort and if I had to book again I would look to resorts that have enforcement non smoking rules.

The resort is a wonderful size. The staff are fabulous. The food is flavourful. The location is superb. The jacuzzi tub on the patio is a great idea. Every room faces a beautiful ocean view. The snorkelling and swimming were beyond our expectations. Who knew sushi on the pool deck would be such a great idea? Very firm but soft mattresses. We were not warned that construction was ongoing and we could not sleep later than 7:00 due to the noise. The room patio only has one chair and we asked for two but none was forthcoming. We were locked out of our room due to a malfunctioning electronic lock and it took well over one hour to have the boss return to the hotel and open our door. Smoking is allowed on room patios and as non smokers we did NOT enjoy our neighbours nasty habit. Double beds instead of queen size made it difficult for my 6'3" hubby to get comfortable - they should find some way to put the two beds together.

Traveled in June for 8 nights. Wonderful staff, very friendly. Only had a little bit of trouble finding space at the beach or by the pools - but we did hear the hotel was at capacity. No problems with our room, which was on the bottom floor of building 2, but heard about flooding in other rooms during the storm that hit. It was worth it not to have any room issues, but our room was super close to the snack bar and main pool, so not a great view. Was nice to walk easily out of our patio door and to the pool or bar though. Loved the yoga instructor for vinyasa yoga - wish I remembered his name - he was a really terrific instructor and the location/view was out of this world. For an hour a day you could rent free snorkeling gear from the hotel, but I recommend bringing your own so you can be out in the water with the sea turtles for hours. Lots of tour groups, so the best time to go is early in the morning, but we went out many afternoon and still saw plenty of turtles, rays, and fish, without being crowded. The food at the a la carte restaurants was great - our favorites were the Mexican and the Gourmet (just skip the chicken at the gourmet). Restaurants were all small though, so we heard there were frequently long waits to eat dinner at any of them (though we usually went at the beginning of service ~ 6 or 630pm and were seated immediately). The made to order eggs for breakfast and pasta for lunch and dinner at the buffet were excellent. The sushi bar was so so and very slow service. I think I got very sick from eating a mushroom at the Japanese/Peruvian restaurant (it was just about the only thing I ate that my boyfriend did not eat that day). The room service was included with all-inclusive 24/7 and usually very good (though it varied from day to day with regards to quality, quantity, and even ingredients for the same menu item).

We loved the snorkeling, saw lots of fish and turtles everyday. Although sparce, the rooms were very comfortable, the jacuzzi is a nice idea but we never used it. The staff were extremely friendly and helpful. Overall the food was OK, some we liked some we didn't. We ate most of the time at the buffet because of the variety. We did not like the sushi restaurant of the asian fusion. The brazilian restaurant was pretty good once we learned to ask for rare and medium rare pieces, otherwise the meat was so overcooked it was like leather. Our biggest disappointment was the lack of Mexican food, there was chips and guacamole but would have liked more variety of local foods.

The whole resort is beatiful. Small issues like sewer smell on a few ocassions. Maybe a broker sewer pipe.

The staff is so friendly and lovely. They have one of the best locations for wedding. Great place to go out and do sightseeing in other places. Excelent food. They don't have a shuttle for the airport to Cancún.

Ivan and Stephanie our butlers were amazing. They made arrangements for everything. Our beach bed was ready every morning. Gourmet pub restaurant had incredible selections. Nothing

Good snorkeling right off the beach-we saw lots of fish and a spotted eagle ray! Life guards will bring you a bandaid by the pool if needed (part of the caring staff). Lots of activities, after dinner shows are thoroughly entertaining. We thought the food was great, especially Cafe del Mar's dinner. You are given a schedule of live music during dinner-we didn't notice it until the last day but still had dinner music every night-even in the buffet. Kids club staff is wonderful, and the buffet crew will let you practice your Spanish on them (como se dice waffles?). Short drive or taxi ride to Tulum ruins and Akumal beach (where the sea grass bed is located- we saw 10 turtles in an hour). Oasis has a guided boat tour to Akumal that looked nice (and avoids the beach crowd), though we ended up driving. Last note is about bottled water: you get 4 sodas and 2 bottles of water daily in the minibar, but if that doesn't seem like enough water, you can exchange your canned drinks for more water. Especially nice if you leave campus on a hot day!

Right on the beach. Family owned. Hard working staff.

This hotel is on the most beautiful beach/bay with killer coral reefs. We saw turtles, mantas, barracudas and every fish imaginable! The food was good and the fish tacos were great. Not being an all inclusive was ok since we had a kitchen. I awoke each morning to the sight and sound of the surf. It is not a five star, fancy granite counter place, but clean with friendly staff. It is a simple place with the calm atmosphere that those who want to avoid the "party" will love the Bikini Beach bar next door on beach a plus. We will most definitely return. Bathroom upgrade, more kayaks, in room phone to order from kitchen, and use a different cleaning agent that doesn't have such an lingering overpowering scent in the rooms.